Licensing

In this article you will learn more on the licensing of CodeTwo Email Signatures for Office 365.

Trial version

The trial version of CodeTwo Email Signatures for Office 365 can be used for free for 14 days, for up to 1000 mailboxes. During this period, the program works exactly the same as the full, licensed version. Once the 14-day trial period is over, the program stops adding signatures and you will receive multiple notifications via email about that. When you purchase a subscription, there is no need to reinstall the software - all the previous settings will be kept and ready for use.

Important

If you do not wish to continue using the software after the trial version has expired, remember to uninstall the program and deregister your tenant, or those emails that would otherwise pass through the CodeTwo Email Azure Service will be blocked.

If your company needs additional time for testing CodeTwo Email Signatures for Office 365 after the trial version expires, please contact us.

How is the software licensed?

Licensing of CodeTwo Email Signatures for Office 365 is based on a monthly or yearly subscription model.

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If you want to purchase a different subscription period, please contact CodeTwo Support.

Every user whose emails are routed through the CodeTwo Email Azure Service consumes one license. This applies to shared mailboxes as well, because Office 365 treats shared mailboxes as users. It does not matter if an email is actually stamped with a signature (this depends on your signature rule conditions defined on the Senders tab), what matters is the fact that an email passes through the CodeTwo Email Azure Service.

To learn how to manage the scope of these users see this Frequently Asked Question.

How can I get a license?

The product license is sold as a subscription which can be purchased in CodeTwo Admin Panel (global version | Office 365 Germany version). In order to pay for the subscription, you need to add a payment method on the Payment methods tab. After that, access the Manage tenant window (from the Dashboard or Tenants tab) using the Manage tenant (ESIG for O365 settings button2 13px) button next to the name of your tenant, enter the Subscription page (Fig. 1.) and click on the Buy subscription button. A wizard will guide you through the process of ordering a subscription.

The Subscription management pages.
Fig. 1. The Subscription management options - trial version.

How can I check the number of available licenses and which accounts are using them?

To check the number of available licenses, open the Admin Panel's Dashboard or Tenants tab and click the Manage tenant (ESIG for O365 settings button2 13px) button next to the name of your tenant and select Subscription from the left menu. You can also access this page from the Manage Signatures App via the Settings (ESIG for O365 settings button 14px) button in the upper right corner. To check which account is using each license, click Show used licenses (Fig. 1.). This will list all the email addresses to which a license has been assigned.

How to reset licenses?

The program assigns licenses to every user whose emails travel through the CodeTwo Email Azure Service, as described earlier in this article. The scope of users is defined during the configuration of Exchange Online connectors (for more information, click here). There might be situations when you want to reset your license count. The most common cases are:

  • if you want to reassign a license to another user,
  • when you configured the connectors for more users than the number of your licenses and, as a result, all your licenses have been consumed. In such a case, you need to start with limiting the scope of senders in the connectors configuration wizard before you reset the licenses.

To restart the assignment of licenses, open CodeTwo Admin Panel. On the Dashboard or Tenants tab, click the Manage tenant (ESIG for O365 settings button2 13px) button next to the name of your tenant and select Subscription from the left menu. Click Reset license count (Fig. 1.) in the Licensing section and the program will begin to count licenses from zero.

Important

You cannot reset the license count more often than every 72 hours.

What happens if my credit card expires or stops working otherwise?

When your payment fails your subscription temporarily expires. Do not worry about your signatures - we will continue adding them for some time and you will receive multiple email notifications from us regarding the payment problems.

  • If your card stops working, our payment processor will try to charge it several times within the next 72 hours. When you fix your card problems after that period, you will have to reactivate your subscription in CodeTwo Admin Panel (Fig. 2.).
The subscription management options available if your payment fails.
Fig. 2. The subscription management options - payment failure.
  • If your credit card expires, your subscription will resume the moment you fill in the details of your new card.

Important

Since your subscription is attached to the old card, do not remove this card from the Payment methods page to add a new card. Instead, use the Edit button (Fig. 3.) to replace the old card data with details of your new card:

ESIG for O365 Edit card details
Fig. 3. Editing the card details.

If you click the Add new button, the new card will not be attached to the subscription and it will not be automatically charged.

How can I change my subscription plan?

If you want to change your subscription plan, you need to cancel your current subscription and buy a new one. See this Knowledge Base article for step-by-step guidelines.

What happens if I try to remove my credit card details?

You will not be able to remove payment method details without uninstalling your tenant first.

How can I cancel my subscription?

To cancel a subscription for a tenant, open the Admin Panel's Dashboard or Tenants tab, click the Manage tenant (ESIG for O365 settings button2 13px) button next to the name of your tenant and select Subscription from the left menu. This will open the Subscription management page (Fig. 4.). You can also access this page from the Manage Signatures App, via the Settings (ESIG for O365 settings button 14px) button in the upper-right corner (you might need to log in with your CodeTwo Admin Panel account to proceed with the cancelation). Click Cancel subscription to terminate your subscription plan.

Tenant management in the User Panel.
Fig. 4. The subscription management options - paid subscription.

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Cancelation will be effective at the end of your current subscription period (billing cycle) - until then, your signatures will be added as usual. We will send you email reminders before and after your subscription (billing cycle) expires.

You can resume your subscription any time and continue using the software. If you resume using the program within 6 months after your subscription expires, all the settings associated with your tenant (including the rules) will be restored.

To prevent potential blocking of your mail flow, remember to deregister your tenant as this will remove connectors to the CodeTwo Email Azure Service. The CodeTwo connectors are not removed automatically when you cancel your subscription.

How can I stop using CodeTwo services completely?

If you want to stop using our services, all you need to do is deregister your tenant (as described in this article) and the software will immediately stop adding signatures. Deregistering a tenant automatically cancels this tenant's subscription.

What will happen to my subscription if I change my domain in Office 365?

Nothing, because subscriptions are associated with tenants, not with domains. If you change a domain (i.e. add a new domain and remove the old one in Office 365), the signatures will be added as previously.

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After you change a domain, the email addresses of your users will change. That is why we recommend that you restart the assignment of licenses. To do that, open CodeTwo Admin Panel. On the Dashboard or Tenants tab, click the Manage tenant (ESIG for O365 settings button2 13px) button next to the name of your tenant and select Subscription from the left menu. Click Reset license count (Fig. 1.) in the Licensing section and the program will begin to count licenses from zero.

What happens with my data and settings after I cancel a subscription?

After you cancel a subscription and it expires (your billing cycle ends), or after your trial period expires, we keep your tenant-related data and program settings (such as signature rules) on Microsoft Azure servers for 180 days (unless the law requires us to keep customer data longer) before they are permanently removed. Within this 6-month period, you can conveniently return to our services and all of your settings are available immediately.

If you want us to delete your data right after you cancel your subscription, contact us.

Learn more about data safety

See also

License Agreement - this article contains the terms and conditions of using CodeTwo software.

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