Licensing

Trial version

The trial version of CodeTwo Email Signatures for Office 365 can be used for free for 14 days, for up to 1000 mailboxes. During this period, the program works exactly the same as the full, licensed version. Once the 14-day trial period is over, the program stops adding signatures and you will receive multiple notifications via email about that. When you purchase a subscription, there is no need to reinstall the software - all the previous settings will be kept and ready for use.

If your company needs additional time for testing CodeTwo Email Signatures for Office 365 after the trial version expires, please contact us.

How is the software licensed?

Licensing of CodeTwo Email Signatures for Office 365 is based on a monthly or yearly subscription model.

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If you want to purchase a different subscription period, please contact CodeTwo Support.

The licenses are consumed for every address your users send emails from and which are routed through the CodeTwo Email Azure Service. Be aware that each unique email address served takes one license. You may be using more addresses that you have users, for example when aside from standard mailboxes you also have shared ones (the same would apply to aliases but these are currently not supported). Moreover, it does not matter if an email is actually stamped with a signature (this depends on your signature rule conditions defined on the Senders tab), what matters is the fact that an email passes through the CodeTwo Email Azure Service.

To learn how to manage the scope of these users see this Frequently Asked Question.

How can I get a license?

The product license is sold as a subscription which can be purchased in the program's User Panel. In order to pay for the subscription, you need to add a payment method. After that, access the Manage tenant window (from the Dashboard or Tenants tab) using the Manage tenant (ESIG for O365 settings button2 13px) button next to the name of your tenant, enter the Subscription page (Fig. 1.) and click on the Buy subscription button. A wizard will guide you through the process of ordering a subscription.

The Subscription management pages.
Fig. 1. The Subscription management options - trial version.

How can I check the number of available licenses and which accounts are using them?

To check the number of available licenses, open the User Panel's Dashboard or Tenants tab and click the Manage tenant (ESIG for O365 settings button2 13px) button next to the name of your tenant and select Subscription from the left menu. You can also access this page from the Admin Console via the Settings (ESIG for O365 settings button 14px) button in the upper right corner. To check which account is using each license, click Show used licenses (Fig. 1.). This will list all the email addresses to which a license has been assigned.

How to reset licenses?

The program assigns licenses to every user whose email travels through the CodeTwo Email Azure Service, as described earlier in this article. The scope of users is defined during the configuration of Exchange Online connectors (for more information, click here). There might be situations when you want to reset your license count. The most common cases are:

  • if you want to reassign a license to another user,
  • when you configured the connectors for more users than the number of your licenses and, as a result, all your licenses have been consumed. In such a case, you need to start with limiting the scope of senders in the connectors configuration wizard before you reset the licenses.

To restart the assignment of licenses, open the User Panel. On the Dashboard or Tenants tab, click the Manage tenant (ESIG for O365 settings button2 13px) button next to the name of your tenant and select Subscription from the left menu. Click Reset license count (Fig. 1.) in the Licensing section and the program will begin to count licenses from zero.

Important

You cannot reset the license count more often than every 72 hours.

What happens if my credit card expires or stops working otherwise?

When your payment fails your subscription temporarily expires. Do not worry about your signatures - we will continue adding them for some time and you will receive multiple email notifications from us regarding the payment problems.

If your card stops working, our payment processor will try several times to charge it within the next 72 hours. When you fix your card problems after that period, you will have to reactivate your subscription in the User Panel (Fig. 2.). If your credit card expires, your subscription will resume the moment you add a new card.

The subscription management options available if your payment fails.
Fig. 2. The subscription management options - payment failure.

What happens if I remove my credit card details?

You will not be able to remove payment method details without uninstalling your tenant first.

How can I cancel my subscription?

To cancel a subscription for a tenant, open the User Panel's Dashboard or Tenants tab, click the Manage tenant (ESIG for O365 settings button2 13px) button next to the name of your tenant and select Subscription from the left menu. This will open the Subscription management page (Fig. 3.). You can also access this page from the Admin Console, via the Settings (ESIG for O365 settings button 14px) button in the upper-right corner (you might need to log in with your User Panel account to proceed with the cancelation).

Tenant management in the User Panel.
Fig. 3. The subscription management options - paid subscription.

Click Cancel subscription to terminate your subscription plan.

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Cancelation will be effective at the end of your current billing cycle - until then, your signatures will be added as usual.

You can resume your subscription any time and continue using the software. All the settings connected with your tenant (including rules) will be restored, because when you cancel a subscription, we still keep your settings for 6 months.

I want to stop using CodeTwo services completely.

If you want to stop using our services, all you need to do is deregister your tenant (as described in this article) and the software will immediately stop adding signatures. Deregistering a tenant automatically cancels this tenant's subscription.

What will happen to my subscription if I change my domain in Office 365?

Nothing, because subscriptions are associated with tenants, not with domains. If you change a domain (i.e. add a new domain and remove the old one in Office 365), the signatures will be added normally.

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After you change a domain, the email addresses of your users will change. That is why we recommend that you restart the assignment of licenses. To do that, open the User Panel. On the Dashboard or Tenants tab, click the Manage tenant (ESIG for O365 settings button2 13px) button next to the name of your tenant and select Subscription from the left menu. Click Reset license count (Fig. 1.) in the Licensing section and the program will begin to count licenses from zero.

See also

License Agreement - this article contains the terms and conditions of using the CodeTwo software.

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