How to uninstall the software

CodeTwo Email Signatures for Office 365 has several components, most of which run in the cloud. The Admin Console, however, is a ClickOnce app installed locally. Uninstalling the product completely means that you uninstall the Admin Console from your local computer, deregister your tenant from our services, cancel your subscription and remove the software's components installed on Microsoft Azure servers. There might be cases when you wish to temporarily prevent the program from adding email signatures without canceling your subscription. This article describes various possible scenarios. Click the links below to read more.

How to completely uninstall CodeTwo Email Signatures for Office 365

First, uninstall the Admin Console from your local computer:

  1. Go to your Windows Control Panel.
  2. Click on Programs and Features (or Add or Remove Programs in older Windows versions).
  3. Find CodeTwo Email Signatures for Office 365 on the list, right-click on it and choose Uninstall.
  4. Follow the uninstaller wizard instructions if any are displayed.

Next, you need to deregister your tenant from our services. Open one of the supported browsers and go to the product's website. Launch the User Panel and log in. Enter the management pages of a chosen tenant by clicking the Manage tenant (ESIG for O365 settings button2 13px) button next to the tenant's name (Fig. 1.).

The tenants card with highlighted Manage Signatures button.
Fig. 1. The Tenants card in the User Panel.

Select Deregister from the left menu and click on Deregister tenant [Name].

The Deregister section of a tenant.
Fig. 2. The Deregister page of a tenant.

This will start a wizard that will delete the transport rule and connectors added by CodeTwo in your Office 365 tenant and will also remove any associations with your tenant in the CodeTwo Email Azure Service.

Warning

Be aware you cannot revert this operation! However, if you change your mind, you can register your tenant again. After the registration all settings (including defined rules) will be automatically reverted. Furthermore, please keep in mind you will have to go through the Connectors configuration again.

How to temporarily remove connectors and transport rule

By default, when you deregister your tenant from the CodeTwo Email Azure Service (as described above) this also cancels your subscription. If you wish to temporarily or completely stop our service from adding signatures to your emails, but want to keep your subscription, follow the instructions below to remove the software's Exchange Online connectors.

Open one of the supported browsers and go to the product website. Launch the User Panel and log in. Enter the management pages of a chosen tenant by clicking the Manage tenant (ESIG for O365 settings button2 13px) button next to the tenant's name (see Fig. 1.).

Select Exchange Online connectors in the left menu and click Remove connectors (Fig. 3.).

The Exchange Online connectors section of a tenant.
Fig. 3. The Exchange Online connectors section of a tenant.

This starts a wizard that will delete transport rule and connectors added by CodeTwo in your Office 365 tenant. Since you are still registered with CodeTwo, you can continue editing your rules in the program's Admin Console. However, keep in mind this will not affect your emails at all, as there are no connectors configured, which is required to forward your emails to the CodeTwo Email Azure Service for processing.

If you wish to restore the processing of emails by CodeTwo Email Signatures for Office 365, simply go back to the Exchange Online connectors section and click the Configure connectors button (Fig. 3.) which will run the connectors configuration wizard.

How to manually remove connectors and transport rule in Office 365

Warning

This option should be used only as a last resort if, for some reason, the connectors removal wizard cannot be completed.

Log in to your Office 365 tenant. Go to Admin, find Exchange in the left-hand side menu, click on it. In the next screen go to Mail Flow. In the rules tab find CodeTwo rule and delete it. Now go to the connectors tab, find two CodeTwo connectors (one is inbound and the other - outbound) and delete them both.

Access to Office 365 Admin panel.
Fig. 4. Accessing Office 365 admin center.
Exchange administration shortcut in Office 365 Admin panel.
Fig. 5. Exchange administration shortcut in Office 365 admin center.
Mail flow configuration in Exchange On-line dashboard.
Fig. 6. Mail flow configuration in Exchange Online dashboard.
CodeTwo transport rule that should be removed.
Fig. 7. The CodeTwo transport rule that need to be removed.
CodeTwo connectors that should be removed.
Fig. 8. The CodeTwo connectors that need to be removed.

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