Frequently Asked Questions - CodeTwo Email Signatures for Office 365
Get answers to the most frequently asked questions about CodeTwo Email Signatures for Office 365:
Why do I need CodeTwo Email Signatures for Office 365?
Because Office 365 offers a very narrow range of capabilities when it comes to central email signature management. CodeTwo Email Signatures for Office 365 lets you overcome all the limitations of Office 365. Thanks to our application, you will be able to:
- Insert email signatures beneath the latest email replies and forwards (instead of only under the very first email in a conversation);
- Embed images in emails (instead of using only web-hosted visuals);
- Design signature templates using a WYSIWYG editor (instead of having to provide raw HTML);
- Automatically remove lines that contain blank Active Directory variables (instead of ending up with glaring gaps in signatures);
- and more...
How does CodeTwo Email Signatures for Office 365 work?
CodeTwo Email Signatures for Office 365 is configured based on rules. In each rule you define the scope of senders, email direction, and the design of the email signature that will be used.
When a user sends an email that matches one of your rules, CodeTwo Email Signatures for Office 365 picks it up and stamps it with a proper email signature. Here is what the processing route looks like:
CodeTwo Email Signatures for Office 365 runs on Microsoft Azure, which is a cloud computing platform provided by Microsoft. It is hosted on the same datacenters as users' Office 365 tenants.
For more, see: CodeTwo Email Signatures for Office 365 - Overview
What are the system requirements?
The main requirement is to have an Office 365 plan that includes Exchange Online.
Apart from that, the system requirements are:
- Windows with .NET 4.5 Framework
- One of the following browsers: Internet Explorer 9 (or higher); Microsoft Edge 20.10240 (or higher); Mozilla Firefox 40.x (or higher) with Microsoft .NET Framework Assistant add-on; Google Chrome (application executable will be downloaded)
- User installing and logging in to configure the program must be assigned an Office 365 license and have Global Admin rights in Office 365 organization
Will I have to install the program locally?
No, you won't. CodeTwo Email Signatures for Office 365 is a cloud application - it runs entirely on Microsoft Azure.
The program's management console is a ClickOnce application. It runs within your browser (it is downloaded once per each browser session), without the need to install it on your system.
How much does CodeTwo Email Signatures for Office 365 cost?
The cost depends on a subscription plan and the number of users (licenses) who will benefit from the program.
Note that you need one license per user (email address) whose emails will be routed through the CodeTwo Email Azure Service, which is responsible for processing messages and inserting signatures.
Licenses are sold on a monthly or yearly subscription plan.
For more see: CodeTwo Email Signatures for Office 365 - Pricing
What is the licensing model?
CodeTwo Email Signatures for Office 365 assigns licenses to consecutive users whose emails are routed through the CodeTwo Email Azure Service.
To learn how to manage the scope of these users, see Frequently Asked Questions no. 7 below.
Are my emails stored anywhere after they are processed by the program?
No, they aren't. We do not store (or read) your emails - they only pass through our application to receive email signatures.
I don't want to buy the product for all my users - what do I do?
Just purchase enough licenses to cover the users who will benefit from CodeTwo Email Signatures for Office 365 features. Next, when configuring connectors in the program, in the Senders scope step, select the Only users belonging to this distribution group option and choose the distribution group you want. This way the program will process emails sent only by users belonging to this distribution group.
Can I trial the application?
Yes, you can. To do this, create your user account in the CodeTwo Email Signatures for Office 365 User Panel and register as a new tenant. The tenant will be active for 14 days without requiring you to purchase a subscription. During this time, you can test all of the program's features.
What are the limitations of the trial?
The trial is limited to a period of 14 days and by default supports a maximum number of 1000 mailboxes. If you would like to use the trial on more than 1000 mailboxes, please contact us.
Can the program insert signatures under latest replies/forwards in email chains?
Yes, it can.
CodeTwo Email Signatures for Office 365 is able to do this thanks to an advanced email signature positioning algorithm that has been perfected over the years in our CodeTwo Exchange Rules line of products.
From the perspective of the user of the program it boils down to designing an intended Email layout in the program's email signature editor.
For more see: CodeTwo Email Signatures for Office 365 - Editor
- Can end-users see the inserted signature?
Does Sent Items Update affect the performance of my Office 365 tenant in any way?
No, not at all. Sent Items Update is a service that is hosted by CodeTwo on Azure servers (just like CodeTwo Email Azure Service) and it is totally independent of your mail flow and the functioning of your Office 365 tenant - it's a parallel pipeline that has no influence on your email processing and delivery time. Moreover, Sent Items Update does not require any service accounts to operate as the entire authentication and authorization process uses OAuth 2.0. To sum up – if there is any overhead incurred by the Sent Items Update feature, it's a job for our servers, not yours.
Can the program add email signatures to messages sent from mobile devices?
Yes, it can.
CodeTwo Email Signatures for Office 365 stamps messages when they are travelling through Microsoft's datacenters, so the source device can be anything. It could even be a fridge (provided you can configure an Office 365 email account on it).
For more see: CodeTwo Email Signatures for Office 365 - Overview
Where do I find the technical documentation?
All technical documentation is available online: CodeTwo Email Signatures for Office 365 - User's manual
How can I cancel my subscription?
If you want to cancel your subscription, simply deregister your tenant via the CodeTwo Email Signatures for Office 365 user panel. Subsequent payments will not be charged to your credit card.
There is no need to remove your user account. But if you want to do this, please use the email address associated with your CodeTwo Email Signatures for Office 365 user account to submit a Customer Service ticket and make a request.
Can I buy the subscription if I do not have a company credit card?
Yes, you can. You just need to have your Office 365 tenant registered in CodeTwo User Panel, then contact CodeTwo Customer Service to move the account to one of CodeTwo's resellers. They will be able to pay for your subscription, without having access to any of your personal data. Then you can contact the reseller to discuss payment methods they offer.
Can I buy the subscription if I am from EU and do not have EU VAT ID?
Yes, you can. Look at the solution in the question above. “Can I buy the subscription if I do not have Company CC?”. The procedure is exactly the same.