CodeTwo Email Signatures for Office 365

email signatures for office 365 bullet logo   Centrally managed, server-sided email signatures for Exchange Online
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  signatures in Sent Items & Office 365 users' photos in signatures
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Frequently Asked Questions - CodeTwo Email Signatures for Office 365

Get answers to the most frequently asked questions about CodeTwo Email Signatures for Office 365:

  1. Why do I need CodeTwo Email Signatures for Office 365?

    Because Office 365 offers a very narrow range of capabilities when it comes to central email signature management. CodeTwo Email Signatures for Office 365 lets you overcome all the limitations of Office 365. Thanks to our application, you will be able to:

    • Insert email signatures beneath the latest email replies and forwards (instead of only under the very first email in a conversation);
    • Embed images in emails, including Office 365 users' photos (instead of using only web-hosted visuals);
    • Design signature templates using a WYSIWYG editor (instead of having to provide raw HTML);
    • Automatically remove lines that contain blank Active Directory variables (instead of ending up with glaring gaps in signatures);
    • and more...
  2. How does CodeTwo Email Signatures for Office 365 work?

    CodeTwo Email Signatures for Office 365 is configured based on rules. In each rule you define the scope of senders, email direction, and the design of the email signature that will be used.

    When a user sends an email that matches one of your rules, CodeTwo Email Signatures for Office 365 picks it up and stamps it with a proper email signature. Here is what the processing route looks like:

    CodeTwo Email Signatures for Office 365 - How it works?

    CodeTwo Email Signatures for Office 365 runs on Microsoft Azure, which is a cloud computing platform provided by Microsoft. It is hosted on the same datacenters as users' Office 365 tenants.

    For more, see: CodeTwo Email Signatures for Office 365 - Overview

  3. What are the system requirements?

    The main requirement is to have an Office 365 plan that includes Exchange Online

    Apart from that, the system requirements are:

    • Windows with .NET 4.5 Framework
    • One of the following browsers: Internet Explorer 9 (or higher); Microsoft Edge 20.10240 (or higher); Mozilla Firefox 40.x (or higher) with Microsoft .NET Framework Assistant add-on; Google Chrome (application executable will be downloaded)
    • User installing and logging in to configure the program must be assigned an Office 365 license and have Global Admin rights in Office 365 organization

    For more see: CodeTwo Email Signatures for Office 365 - Supported platforms and requirements

  4. Will I have to install the program locally?

    No, you won't. CodeTwo Email Signatures for Office 365 is a cloud application - it runs entirely on Microsoft Azure.

    The program's management console is a ClickOnce application. It runs within your browser (it is downloaded once per each browser session), without the need to install it on your system.

    For more see: CodeTwo Email Signatures for Office 365 - Installation process

  5. Are my emails stored anywhere after they are processed by the program?

    No, they aren't. We do not store (or read) your emails - they only pass through our application to receive email signatures.

  6. How much does CodeTwo Email Signatures for Office 365 cost?

    The cost depends on a subscription plan and the number of users (licenses) who will benefit from the program.

    Note that you need one license per user (email address) whose emails will be routed through the CodeTwo Email Azure Service, which is responsible for processing messages and inserting signatures.

    Licenses are sold on a monthly or yearly subscription plan.

    For more see: CodeTwo Email Signatures for Office 365 - Pricing

  7. What is the licensing model?

    CodeTwo Email Signatures for Office 365 assigns licenses to consecutive users whose emails are routed through the CodeTwo Email Azure Service.

    To learn how to manage the scope of these users, see Frequently Asked Questions no. 8 below.

  8. I don't want to buy the product for all my users - what do I do?

    Just purchase enough licenses to cover the users who will benefit from CodeTwo Email Signatures for Office 365 features. Next, when configuring connectors in the program, in the Senders scope step, select the Only users belonging to this distribution group option and choose the distribution group you want. This way the program will process emails sent only by users belonging to this distribution group.

  9. Can I trial the application?

    Yes, you can. To do this, create your user account in the CodeTwo Email Signatures for Office 365 User Panel and register as a new tenant. The tenant will be active for 14 days without requiring you to purchase a subscription. During this time, you can test all of the program's features.

  10. What are the limitations of the trial?

    The trial is limited to a period of 14 days and by default supports a maximum number of 1000 mailboxes. If you would like to use the trial on more than 1000 mailboxes, please contact us.

  11. Can the program insert signatures under latest replies/forwards in email chains?

    Yes, it can.

    CodeTwo Email Signatures for Office 365 is able to do this thanks to an advanced email signature positioning algorithm that has been perfected over the years in our CodeTwo Exchange Rules line of products.

    From the perspective of the user of the program it boils down to designing an intended Email layout in the program's email signature editor.

    For more see: CodeTwo Email Signatures for Office 365 - Editor

  12. Can end users see the inserted signature?

    Yes. After you enable the Sent Items Update feature, CodeTwo Email Signatures for Office 365 will display inserted signatures into the users' Sent Items folders on all devices and email clients.

    Learn more about Sent Items Update...

  13. Does Sent Items Update affect the performance of my Office 365 tenant in any way?

    No, not at all. Sent Items Update is a service that is hosted by CodeTwo on Azure servers (just like CodeTwo Email Azure Service) and it is totally independent of your mail flow and the functioning of your Office 365 tenant - it's a parallel pipeline that has no influence on your email processing and delivery time. Moreover, Sent Items Update does not require any service accounts to operate as the entire authentication and authorization process uses OAuth 2.0. To sum up – if there is any overhead incurred by the Sent Items Update feature, it's a job for our servers, not yours.

  14. Can the program add email signatures to messages sent from mobile devices?

    Yes, it can.

    CodeTwo Email Signatures for Office 365 stamps messages when they are travelling through Microsoft's datacenters, so the source device can be anything. It could even be a fridge (provided you can configure an Office 365 email account on it).

    For more see: CodeTwo Email Signatures for Office 365 - Overview

  15. Where do I find the technical documentation?

    All technical documentation is available online: CodeTwo Email Signatures for Office 365 - User's manual

  16. How can I cancel my subscription?

    If you want to cancel your subscription, simply deregister your tenant via the CodeTwo Email Signatures for Office 365 user panel. Subsequent payments will not be charged to your credit card. 

    There is no need to remove your user account. But if you want to do this, please use the email address associated with your CodeTwo Email Signatures for Office 365 user account to submit a Customer Service ticket and make a request.

  17. Can I buy the subscription if I do not have a company credit card?

    Yes, you can. You just need to have your Office 365 tenant registered in CodeTwo User Panel, then contact CodeTwo Customer Service to move the account to one of CodeTwo's resellers. They will be able to pay for your subscription, without having access to any of your personal data. Then you can contact the reseller to discuss payment methods they offer.

  18. Can I buy the subscription if I am from EU and do not have EU VAT ID?

    Yes, you can. Look at the solution in the question above. “Can I buy the subscription if I do not have Company CC?”. The procedure is exactly the same.

  19. Can I use CodeTwo Email Signatures for Office 365 on Mac OS?

    Yes, but only limited functions will be available for you. As long as you use one of the supported browsers, you will be able to use the User Panel e.g. to purchase your subscription or register your tenant (see the Program’s components section of the User’s manual for more information on User Panel’s functions). You will not be able to manage email signatures or use the built-in HTML editor, as those features are accessible from Admin Console, which requires Windows OS to run.

    For more information on system requirements, see Frequently Asked Questions no. 3 above.