Knowledge Base

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How to extract MSI files from an EXE installer

Problem: You need to extract an .msi file from an .exe installer. Solution: There are at least three ways of solving this problem, but none of them is universal. You might need to go through all of them to find the one that works for the EXE installer that you have. CodeTwo strongly advises against extracting (and using) MSI files from [...] (ID:503)

How to find the Message-ID of an email and use it to track messages in Exchange and Office 365

Problem: You would like to find the Message-ID of an email and use this ID to track emails in Exchange Server and Office 365 (Exchange Online). Solution: About Message-ID How to find the Message-ID of an email How to track emails in Exchange Server via Message-ID How to track emails in Office 365 (Exchange Online) via Message-ID About [...] (ID:496)

What is UPN (User Principal Name)?

In Windows Active Directory, a User Principal Name (UPN) is the name of a system user in an email address format. A UPN (for example: [email protected]) consists of the user name (logon name), separator (the @ symbol), and domain name (UPN suffix). Important A UPN is not the same as an email address. Sometimes, a UPN can match a [...] (ID:448)

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How to check if you’re managing the correct tenant in CodeTwo Admin Panel

Problem: Changes made to your tenant in CodeTwo Admin Panel aren’t reflected in Microsoft 365 or your email signatures. Solution: It’s possible that: cookies in your browser are corrupted, e.g. they have expired but haven’t been automatically removed by your browser; you are configuring the wrong tenant. The situation might take [...] (ID:986)

Changing signature in Outlook overwrites email content

Problem: When composing an email, you highlight an email signature and remove it from message body. Next, you type your message. When you insert a new signature, the text you’ve just typed disappears and is replaced by the new signature. Solution: Apart from the visible elements, an email signature may include so-called white characters [...] (ID:981)

CodeTwo placeholders vs Azure AD attributes vs Microsoft 365 user properties

Problem: You cannot find an attribute in Microsoft 365 or Azure Active Directory that corresponds to a placeholder used in the template editor of CodeTwo Email Signatures for Office 365. Solution: There are slight differences between the names of placeholders used in CodeTwo Email Signatures for Office 365 and their counterparts in Azure [...] (ID:980)