Knowledge Base

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How to extract MSI files from an EXE installer

Problem: You need to extract an .msi file from an .exe installer. Solution: There are at least three ways of solving this problem, but none of them is universal. You might need to go through all of them to find the one that works for the EXE installer that you have. CodeTwo strongly advises against extracting (and using) MSI files from [...] (ID:503)

How to find the Message-ID of an email and use it to track messages in Exchange and Office 365

Problem: You would like to find the Message-ID of an email and use this ID to track emails in Exchange Server and Office 365 (Exchange Online). Solution: About Message-ID How to find the Message-ID of an email How to track emails in Exchange Server via Message-ID How to track emails in Office 365 (Exchange Online) via Message-ID About [...] (ID:496)

What is UPN (User Principal Name)?

In Windows Active Directory, a User Principal Name (UPN) is the name of a system user in an email address format. A UPN (for example: [email protected]) consists of the user name (logon name), separator (the @ symbol), and domain name (UPN suffix). Important A UPN is not the same as an email address. Sometimes, a UPN can match a [...] (ID:448)

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Troubleshooting Outlook roaming signatures (missing/duplicated signatures)

Problem: You experience at least one of the following issues related to email signatures in Outlook for Windows: your email signatures have disappeared out of a sudden, you can see signatures you set up long ago instead of your current ones, other users’ signatures are synced and set as default ones for a mailbox that you use (this [...] (ID:1034)

Outlook automatic replies are not delivered to external recipients

Problem: Automatic replies set up in Outlook or Outlook on the web (OWA) fail to reach external recipients. Despite the delivery failure, a sender does not get any Non-Delivery Report (NDR). Solution: To troubleshoot the issue, refer to the following sections: A missing DKIM record for your email domain External auto replies disabled in [...] (ID:1033)

How to capture videos for support with native screenshot tools

Problem: You would like to know how to use a screen capturing tool integrated into Windows or macOS to record a video that shows your problem and can be shared with CodeTwo Customer Support. Solution: Depending on your operating system, you can use one of the following tools: Xbox Game Bar (Windows 10 or later) Screenshot toolbar (macOS [...] (ID:1032)