Customer Success Team - Codetwo logo

Customer Success Team

This is the crew that’s got your back. We’re real people, working right next to the folks building the product – so when you reach out, we’ve probably already talked about your issue over coffee. No scripts, no bouncing around, just straight-up help from someone who knows their stuff.

What makes us different?

Customer Success Team - 16.5 sec
16.5 sec
average time it takes
us to answer your call
Real people. Real fast. No waiting games.
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no AI
human-only
support
Powered by brains, not by algorithms.
Learn more...
Customer Success Team - icon 03
1M+
support
cases resolved
That’s experience you can count on.
Customer Success Team - icon 04
1
dedicated technician
assigned to your case
No bouncing around. Just one expert, start to finish.
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51%
of our 40-person team has been
with CodeTwo for 5+ years
Half the team’s been here longer than your favorite hoodie.
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12 m
distance between Support
and Dev teams (no outsourcing)
When we say “we’ll ask the devs,” we mean walking over.

You're in good hands

Great support isn’t just about knowing the product – it’s about being there when it matters. That’s why we have a 100% G2 user satisfaction score, based on 1,400+ independent reviews on G2.com – one of the world’s leading software review platforms. When you reach out to CodeTwo, you’re not just getting help. You’re getting support you can count on.

Customer Success Team - You're in good hands

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Fast, personal support – 7 days a week

Our support specialists are available 24/7 (weekends: 6 AM to 10 PM UTC) via phone and email, ready to jump in whenever you need a hand. We usually pick up the phone in under 17 seconds, so you’re never left hanging. We don’t outsource – our team works right from our offices. And we don’t use AI – we’ve been verified by the Not by AI service and passed human review to prove it. Learn more...

Customer Success Team - Not By AI Badge HD

Customer Success Team - feature photo 01

Best support and customer experience

Our commitment has earned us multiple industry awards, including the Microsoft Partner of the Year award for outstanding customer experience. CodeTwo business software solutions are the highest rated on independent tech and software review platforms, with users consistently praising our fast response times, expert support, and seamless customer experience.
Customer Success Team - Best customer support
Customer Success Team - awards sourceforge
Customer Success Team - Microsoft Partner
Customer Success Team - winner
Customer Success Team - awards icxa HD
Rating:
Reviews Spiceworks Stars
Jun 18, 2024

"Their commitment to assisting users is commendable, and it truly sets CodeTwo apart. If you value excellent customer support alongside reliable email signatures, I highly recommend CodeTwo!"

Keisha D.
Director of Marketing Operations
Mid-Market (51-1000 employees)
Rating:
Reviews Sourceforge Stars
Mar 31, 2022

"The tech was relentless on finding a solution for me and never gave up on the recommended steps to find and fix the issue. Great support."

Stephen P.
System Administrator
Mid-Market (100-499 employees)
Rating:
Reviews TrustRadius Stars
Jul 10, 2024

"Their customer support is 10/10 - fast, reliable, and always ready to help..."

Jessica Valle
Marketing Director
Enterprise (1001-5000 employees)
Rating:
Reviews Capterra Stars
Aug 5, 2024

"CodeTwo has incredible tech support. They are very knowledgeable and willing to go the extra mile."

Kansas S.
Consultant
Government Administration (51-200 employees)
Rating:
Reviews Spiceworks Stars
Mar 19, 2025

"Support has always been quick to respond and provides us with a clear-cut solution."

Paul L.
Network Administrator
Mid-Market (51-1000 employees)
Rating:
Reviews Capterra Stars
Dec 5, 2024

"Great product, easy to work with, and if something isn't clear, the 24/7 support is super fast and helps with everything you need."

Kevin T.
IT-Manager
Automotive (51-200 employees)

Best. Team. Ever.

We know each other’s strengths (and coffee orders), and that tight teamwork means faster, smarter help when you need it. It’s a good team to be part of – and a great one to count on.

Our Customers: