Reliability and security
CodeTwo Email Signatures 365 is an Azure-based cloud service designed to meet the highest security, availability and compliance standards. It’s the world’s most secure email signature solution: the only one that’s Microsoft 365 Certified, has a 4-layer security system we’ve been developing for years, and is compliant with our ISO/IEC 27001 (information security) and ISO/IEC 27018 (personal data protection in the cloud) certification.
Microsoft 365 Certified
It’s the only signature app certified by Microsoft. The certification uses the same framework as ISO 27001 & SOC 2, which means the app has been reviewed, audited and pen-tested by Microsoft against industry standards and controls for security, compliance, and data handling practices. The product is listed on Microsoft 365 compliant apps page.
ISO/IEC 27001 & 27018
The Information Security Management System (ISMS) implemented in CodeTwo is certified against ISO/IEC 27001 and ISO/IEC 27018, which proves that we follow the best industry standards and practices related to information protection and personal data security in the cloud. We also develop and improve CodeTwo Email Signatures 365 by drawing heavily on the ISMS. This prompts us to consider all security measures already during the design stage of the software development process, and to make these measures available for you by default. We are regularly audited internally and by external auditors, for compliance with both information security standards.
CodeTwo is GDPR, U.S. privacy laws, HIPAA & PCI compliant
We are compliant with GDPR, CCPA (& other U.S. state data privacy laws), HIPAA and PCI, and regularly audited. All of our physical data protection measures combined with strict security policies ensure that personal data processed by CodeTwo is safe at all times.
Highest security score by SecurityScorecard
CodeTwo is ranked “A” (maximum score) by SecurityScorecard, the leading platform in cybersecurity ratings. This rating reflects our continuous focus on security and is a proof that we’re developing one of the most secure cloud apps on the market.
SecurityScorecard calculates scores based on 10 groups of risk factors, thoroughly analyzing various security practices and risks (learn more). Being part of this platform also means our services are monitored in real time against potential threats and exploits.
Cyber Essentials certified
CodeTwo’s information and communication technologies were assessed and certified by Cyber Essentials, a UK Government-backed, industry-supported scheme that helps organizations protect themselves against cyber threats. This certification was achieved under new terms introduced in 2022, which bring all cloud services, MFA mechanisms and more into certification scope. Being Cyber Essentials certified is another proof of CodeTwo’s commitment to maximum security.
Powered by Microsoft Azure
CodeTwo services are located on Microsoft Azure servers (in 18 different datacenters) which all meet the highest security and availability (SLA) standards. When registering your Microsoft 365 (Office 365) tenant with CodeTwo Email Signatures 365, you are asked to select one out of nine Azure regions for CodeTwo services. This is also where the program’s settings and some of your Entra ID (Azure AD) data are stored. To get signatures in the cloud, your Microsoft 365 email is routed through the CodeTwo service that also sits on Microsoft Azure, which means that emails never leave Microsoft datacenters in the process. If you don’t want your emails routed through our servers, you can use Outlook (client-side) mode that lets you add signatures directly in Outlook. See how it works
OAuth 2.0 protocol safeguards your credentials
CodeTwo Email Signatures 365 uses the OAuth 2.0 protocol for user authorization. Because of that, our software is not required to collect and store any user credentials at any point, and you can be sure that your credentials are never accessed or used by CodeTwo. The access to Microsoft 365 tenant settings is granted according to access tokens issued by Microsoft 365 API and is entirely handled by Microsoft 365 native mechanisms.
Support for multi-factor authentication
CodeTwo Email Signatures 365 complies with security standards imposed by Microsoft. This also applies to multi-factor authentication (MFA). When enabled for a Microsoft 365 organization, MFA ensures an additional layer of protection when signing in to a Microsoft 365 account. And while connecting CodeTwo Email Signatures 365 to a tenant, there is no need to disable multi-factor authentication on your admin account - MFA is supported.
TLS encryption and authentication
Every component involved in the email processing pipeline is authenticated with Transport Layer Security (TLS). A TLS certificate is generated individually for your tenant upon its registration, ensuring uninterrupted and secure mail flow. In the cloud (server-side) signature mode, every time a message leaves your Microsoft 365 tenant to be processed by the CodeTwo cloud service, it is filtered by Exchange Online Protection (EOP) mechanisms and verified whether it was forwarded by an authorized server. The same procedure is triggered when processed emails are sent back from CodeTwo to the original tenant. Thanks to this mail processing flow, you can be sure that messages only travel down a secure and verified pipeline and can’t be hijacked by hackers at any point. In the Outlook (client-side) signature mode, the communication between a CodeTwo Outlook Add-in and CodeTwo services is also TLS-protected.
No external endpoints
One of the key aspects of our cloud infrastructure is that it can only be accessed from a closed and protected internal network of Azure servers. We don’t open any public endpoints to any external services. We also don’t use any web services or public API calls. Every communication happens ‘behind closed doors’ and can’t be accessed from the outside. This is ensured by CodeTwo programmatic solutions, as well as by native Azure and Microsoft 365 mechanisms such as Exchange Online Protection (EOP).
CodeTwo services are available in 18 Azure datacenters spread across 9 regions. During the tenant registration process, you can choose a specific Azure region. This helps you stay compliant with GDPR, HIPAA, CCPA and other U.S. state data privacy laws, as you know exactly where your data is stored and processed. You can decide to keep your signature settings and (if you use cloud/server-side or combo mode) have emails routed through the CodeTwo cloud service located in West US, North Central US, Canada East, North Europe, UK South, Germany West Central, West Europe, Australia East, or UAE North (more regions coming soon).
Encrypted emails supported
Email signatures can be added to protected messages. No matter if you use Office 365 Message Encryption, apply sensitivity labels created in the Azure Information Protection, or digitally sign emails in Outlook (S/MIME), CodeTwo Email Signatures 365 lets you add Outlook (client-side) signatures when composing an email in Outlook for Windows, Outlook for Mac and OWA. This means that the signature itself is encrypted together with the message that you send. Microsoft 365 email encrypted in the cloud will get cloud (server-side) signatures as long as the encryption takes place after your outgoing messages are routed through CodeTwo.
Private storage for your settings
CodeTwo Email Signatures 365 does not store your emails or credentials, but it saves your email rules settings in the Azure cloud, in one of nine different regions of your choice. This storage is private and completely unreachable for any external users or software. Thus, you can be sure that your settings are safe and that only you can create, change, or delete them.
Your emails are not stored or read
Cloud (server-side) signatures are added when your emails pass through the CodeTwo service. Outlook (client-side) signatures are added to emails directly in Outlook by a dedicated signature add-in, so no additional routing occurs. The add-in has access only to basic information about an Outlook user, which is necessary to add their correct email signature. No matter what signature type you use, your messages are neither stored anywhere nor read by anyone at CodeTwo. The same applies to your Microsoft 365 credentials (see OAuth 2.0 protocol safeguards your credentials).
Built-in resiliency and scalability: 4-layer security
Our services are designed for maximum performance and reliability and are protected by a proprietary 4-layer security system we’ve been developing for years. The HAC (high-availability cluster) load balancing mechanisms implemented in every region can scale our services in real time up to 25 times depending on email traffic. All instances of the services are continuously health-checked, automatically healed and are paired with secondary load-balanced services that can take over immediately. This is further protected by tertiary services in another region in the same geography. And then there’s the final fourth layer - failover services. This modern active-active approach ensures maximum flexibility, resiliency and high availability.
We wanted to make sure that our services never add more than a few seconds of delay to the email processing time and we reached our goal. The average overhead we observed in cloud (server-side) mode during our extensive tests reached 6 seconds when compared to Microsoft 365 clean setup (with no email relay set up). This means your users will hardly be able to see any delays in email delivery time after you set up our connectors, and the functioning of the application won’t have any impact on their work efficiency. And if you ever need to change any aspect of your signature rule or update a signature template, these changes go live instantly after you save them in CodeTwo Email Signatures 365.
Since going live, CodeTwo Email Signatures 365 has consistently maintained a high average uptime of 99.99%. This means that our service matches the highest standards of uptime guaranteed by Microsoft's Cloud services. Moreover, our email signature service is fault tolerant, which means that if it went down, its failover capability would automatically reroute your emails through secondary servers in your region and safely deliver them to final recipients (learn more). On top of that, CodeTwo engineers monitor the program’s behavior and performance 24 hours a day, 7 days a week, to ensure CodeTwo Email Signatures 365 is always kept in peak operating condition. You can view the current state of CodeTwo services in all Azure regions on a dedicated status page.
Role-based access control (RBAC)
CodeTwo Email Signatures 365 lets the administrator assign different types of permissions to the service. Thanks to that, you can let one of your teams (e.g. Marketing) design email signatures for the whole company. Another team could be allowed to manage tenants and subscriptions only. At the same time, you do not have to assign any additional permissions in Microsoft 365, reducing the risk that any team member will make use of elevated privileges to perform any administrative tasks.