Monitoring and diagnostics

This article describes how to monitor CodeTwo Email Signatures for Office 365 services and diagnose problems with registered tenants. Use the links below to find out more.

Checking the status of CodeTwo services

There are two ways to monitor the health of CodeTwo Email Signatures for Office 365 services:

  • If you have access to CodeTwo Admin Panel, you can check the current status of your geolocation(s) directly on the Dashboard, via the Service status card (Fig. 1.). For more information, click the status displayed next to your geolocation (or click the Service status tab) and you will be redirected to CodeTwo status page (read on to learn more about this website).

ESIG for O365 Dashboard - Service status
Fig. 1. The Service status card.

  • You can also check the current service health directly on our status page (Fig. 2.). Click on your geolocation to see how individual services are doing. Our status page can be viewed on any machine with internet access, including mobile devices. It refreshes automatically, so the information provided is always up to date.

ESIG 365 Status Page
Fig. 2. CodeTwo status page.

Subscribing to service status notifications

You can subscribe to automatic email, text and RSS notifications abouth the health status of the CodeTwo services that you use. Read on to learn more about the available options.

Subscribing via CodeTwo Admin Panel

By default, email notifications concerning any issues with CodeTwo services are sent to the email address that you provided when creating your CodeTwo Admin Panel (that is, the login email address). You can change the address that gets service status notifications and add more addresses via the account management pages in the Admin Panel (where you can also specify your login and billing email addresses independently - learn more). To get there, click your user name in the upper-right corner of the Admin Panel and select Profile, then choose Service status notifications (Fig. 3.). Apart from the email addresses, you can also add phone numbers to receive text notifications (Fig. 3.).

ESIG 365 Account management - status notifications
Fig. 3. You can subscribe to service status notifications in CodeTwo Admin Panel.

You can also access service status notification settings from the Admin Panel's Dashboard by clicking the Edit ESIG for O365 SMS alerts edit button on the SMS and email notifications card (visible in Fig. 1.). This card also shows what addresses and phone numbers are currently subscribed to service status notifications.

Apart from these notifications, you can also subscribe to an RSS feed by clicking click the RSS icon ESIG for O365 RSS icon 2 on the Service status card (see Fig. 1.).

Important

Phone numbers and contact email addresses are defined globally, which means that if you have several tenants registered in more than one geolocation, you will receive email / text message alerts concerning each of your geolocations. You can personalize your email notifications for specific geolocations or services on our status page. Learn more

Subscribing via the CodeTwo status page

You can also subscribe to our email service status notifications directly on our status page (Fig. 4.). Subscribing via the status page allows you to get more specific email notifications: you can choose individual program components and geolocations. Apart from email and RSS notifications, you can also get an Atom feed from here. Note that SMS (text) notifications can be configured in the Admin Panel only, as explained earlier.

ESIG 365 Status Page - subscribe options
Fig. 4. You can also subscribe to service health notifications on the status page.

Personalize your existing email notifications

If you already added an email address for health status notifications in CodeTwo Admin Panel (as explained here), and you type the same email address on the status page and click Subscribe (see Fig. 4.), you are able to manage your subscription (Fig. 5.). For example, you can limit the notifications sent to this address to specific geolocations or program components, or you can cancel your subscription.

ESIG 365 Status Page - email subscription editing
Fig. 5. Email subscription editing is possible via the status page.

Tenant statuses in CodeTwo Admin Panel

If there are any issues with your Office 365 tenant(s) registered to the Admin Panel (e.g. a tenant's subscription has expired), the Dashboard will display the following warning (Fig. 6.):

Some of your tenants require attention. Learn more.

ESIG for O365 Dashboard tenant requires attention
Fig. 6. The notification displayed if any tenants require attention.
Here, the CodeTwo tenant's subscription has expired.

Click the Learn more link in the warning, and you will be redirected to the Tenants tab, where all tenants that need your attention will be displayed.

Info

Click the status on your tenant's card (Fig. 7.) to see details and learn how to solve any issues with this tenant.

ESIG for O365 status Expired
Fig. 7. A tenant status that requires your attention. Click it to view details and solutions.

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