Monitoring and diagnostics

This article describes how to monitor CodeTwo Email Signatures for Office 365 services and diagnose problems with registered tenants. Use the links below to find out more.

Checking the status of CodeTwo services

There are two ways to monitor the health of CodeTwo Email Signatures for Office 365 services:

  • If you have access to CodeTwo Admin Panel, you can check the current status of your geolocation(s) directly on the Dashboard, via the Service status card (Fig. 1.). For more information, click the status displayed next to your geolocation (or click the Service status tab) and you will be redirected to CodeTwo status page (read on to learn more about this website).

The Service status card.
Fig. 1. The Service status card.

  • You can also check the current service health directly on our status page (Fig. 2.). Click on your geolocation to see how individual services are doing. Our status page can be viewed on any machine with internet access, including mobile devices. It refreshes automatically, so the information provided is always up to date.

CodeTwo status page.
Fig. 2. CodeTwo status page.

Subscribing to service status notifications

You can subscribe to automatic email, text and RSS notifications about the health status of the CodeTwo services that you use. Read on to learn more about the available options.

Subscribing via CodeTwo Admin Panel

By default, email notifications concerning any issues with CodeTwo services are sent to the email address that you provided when creating your CodeTwo Admin Panel (that is, the login email address). You can change the address that gets service status notifications and add more addresses via the account management pages in the Admin Panel (where you can also specify your login and billing email addresses independently - learn more). To get there, click the user icon in the upper-right corner of the Admin Panel and select Account & admins, then choose Service status notifications (Fig. 3.). Apart from the email addresses, you can also add phone numbers to receive text notifications (Fig. 3.).

You can subscribe to service status notifications in CodeTwo Admin Panel.
Fig. 3. You can subscribe to service status notifications in CodeTwo Admin Panel.

You can also access service status notification settings from the Admin Panel's Dashboard by clicking the Edit ESIG for O365 SMS alerts edit button on the SMS and email notifications card (visible in Fig. 1.). This card also shows what addresses and phone numbers are currently subscribed to service status notifications.

Apart from these notifications, you can also subscribe to an RSS feed by clicking click the RSS icon ESIG for O365 RSS icon 2 on the Service status card (see Fig. 1.).

Important

Phone numbers and contact email addresses are defined globally, which means that if you have several tenants registered in more than one geolocation, you will receive email / text message alerts concerning each of your geolocations. You can personalize your email notifications for specific geolocations or services on our status page. Learn more

Subscribing via the CodeTwo status page

You can also subscribe to our email service status notifications directly on our status page (Fig. 4.). Subscribing via the status page allows you to get more specific email notifications: you can choose individual program components and geolocations. Apart from email and RSS notifications, you can also get an Atom feed from here. Note that SMS (text) notifications can be configured in the Admin Panel only, as explained earlier.

You can also subscribe to service health notifications on the status page.
Fig. 4. You can also subscribe to service health notifications on the status page.

Personalize your existing email notifications

If you already added an email address for health status notifications in CodeTwo Admin Panel (as explained here), and you type the same email address on the status page and click Subscribe (see Fig. 4.), you are able to manage your subscription (Fig. 5.). For example, you can limit the notifications sent to this address to specific geolocations or program components, or you can cancel your subscription.

Email subscription editing is possible via the status page.
Fig. 5. Email subscription editing is possible via the status page.

Tenant statuses in CodeTwo Admin Panel

If there are any issues with your Microsoft 365 (Office 365) tenant(s) registered to the Admin Panel (e.g. a tenant's subscription has expired) or any issues with payment methods, the Dashboard will display the following warnings (Fig. 6.):

Some of your tenants require attention. Click here to list them.

The notification displayed if any tenants require attention. Here, the CodeTwo tenant's subscription has expired.
Fig. 6. The notification displayed if any tenants require attention.
Here, the CodeTwo tenant's subscription has expired.

Click the link in the warning, and you will be redirected to the Tenants tab, where all tenants that need your attention will be displayed.

Info

Click the tenant name on your tenant's card (Fig. 7.) to see details and learn how to solve any issues with it.

A tenant status that requires your attention.
Fig. 7. A tenant status that requires your attention.

Payment method statuses in CodeTwo Admin Panel

If there are any issues with the payment method, for example if a credit card used for payments has expired, the Dashboard will display the following warning (Fig. 8.):

Some of your payment methods require attention. Click here to view them.

The notification displayed if a payment method requires attention. In this case, the credit card expired.
Fig. 8. The notification displayed if a payment method requires attention. In this case, the credit card expired.

Click the link in the warning to go to the Payment methods tab, where further details regarding the problem are available.

Was this information useful?