Troubleshooting CodeTwo Email Signatures 365

Here you'll find troubleshooting tips for the most common issues that users run into when using CodeTwo Email Signatures 365.

If you can't find the solution to your problem below, try searching our Knowledge Base.

Signatures not added to emails

There could be several reasons why CodeTwo signatures are not added to emails.

  1. Incorrect configuration of signature rules. Try using the signature rules tester for troubleshooting purposes.
  2. If signatures are not added mainly to new users, the reason might be that:

For more troubleshooting steps, see this article.

Failure to configure Exchange Online connectors and transport rule

Use the links below to find solutions to the most common issues related to the configuration of Exchange Online connectors in CodeTwo Admin Panel:

In this article

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