Troubleshooting CodeTwo Email Signatures 365

Here you'll find troubleshooting tips for the most common issues that users run into when using CodeTwo Email Signatures 365.

Signatures not added to emails

There could be several reasons why CodeTwo signatures are not added to emails.

1. Incorrect configuration of signature rules. Try using the signature rules tester for troubleshooting purposes.
2. If signatures are not added mainly to new users, the reason might be that:
   • you have exceeded the number of licenses,
   • you recently added new users to a distribution group used to specify who should get CodeTwo signatures,
   • the email sender is not included in CodeTwo's outbound connector (cloud/sever-side or combo mode only). 

For more troubleshooting steps, see this article.

Failure to configure Exchange Online connectors and transport rule

Use the links below to find solutions to the most common issues related to the configuration of Exchange Online connectors in CodeTwo Admin Panel:

• Failed to configure Exchange Online inbound connector
• Failed to configure Exchange Online outbound connector
• Failed to configure Exchange Online transport rule