Message direction

The Message direction condition is used within a rule to specify the message direction type that, once met, will trigger the program to process the rule and perform the associated action(s).

To define the message direction, expand the Field's context menu within the Conditions tab and choose Message direction (Fig. 1.).

Choosing the Message direction condition.
Fig. 1. Choosing the Message direction condition.

There are two factors (Fig. 2.) that need to be configured within this condition:

  • Operator - defines how the condition will be executed. The execution method may only be set to true.

    In this particular condition, the operator may be set to trigger the action if the message direction:
    • is internal
    • is outgoing
    • is incoming
  • Actual condition value - here you define the expected value of the condition that will trigger the rule to apply the action.

Configuring the Message direction condition.
Fig. 2. Configuring the Message direction condition.


  • If you send an email to multiple recipients, the message direction is outgoing condition is fulfilled (true) if at least one email recipient is external. This is a safety mechanism to prevent external users from seeing your internal signatures.
  • If a particular external email address is added to your Active Directory contact list, it will be treated by the program as an internal email address and this condition will be false. See our Knowledge Base article to learn more.

See next

Message header - this article describes how to configure the Message header condition.

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