Supported platforms and requirements

The tables below show the list of supported platforms and program's requirements necessary for its proper operation:

Software components
The program consists of two main components installed together:
  • CodeTwo Backup Service - responsible for handling backup and restore tasks
  • CodeTwo Backup Administration Panel - for managing tasks
CodeTwo Backup Service & Administration Panel
Required Permissions: The installation requires Local Administrator rights.
The program can be operated by all users (domain and non-domain) who have access to the machine with CodeTwo Backup installation.
The Administrator's account used for establishing a connection to the server needs to be mailbox-enabled and have impersonation rights granted on users' mailboxes. By default, such rights are granted to users with the Global Admin role (Office 365) and to members of the Organization Management group (on-premises Exchange Server). See our KB for Role Based Access Control (RBAC) compliance.
You must not use an account that has multi-factor authentication enabled in Office 365, this is currently not supported.
Requirements: To work correctly, the program requires at least a dual-core processor and 1 GB of RAM.
  • At least Windows 7 or Windows Server 2008. 64 bit only.
  • .NET 4.0 Framework.
  • In case of Exchange Online:
    • Office 365 plan with Exchange Online
    • Exchange Online standalone plan
  • In case of Exchange Server On-premises:
    • Exchange 2016
    • Exchange 2013 CU5 or newer
    • Exchange 2010 SP1 or newer
Items supported for backup The program supports backups for standard and shared mailboxes including all types of items such as Emails, Contacts, Calendars, Tasks, etc., as well as Exchange's public folders items. At the moment, the program does not support backups of In-place/Online Archives, Sharepoint or Lync.
Hybrid setup support Backup/Restore will work in hybrid setups providing separate jobs are created for set of mailboxes from on-premises Exchange and from Exchange Online (Office 365). Such jobs must use separate connection configurations too - jobs targeting on-prem mailboxes must connect using on-prem mailbox-enabled account, similarly Exchange Online (Office 365) hosted mailboxes may be worked on by jobs configured to use an account with mailbox in cloud.
Be aware, CodeTwo Backup was not created specifically for hybrid environments, therefore you may encounter errors when going through connection configuration wizard. Ignore them, create a test job and try it out before jumping to conclusions. Full support for hybrids is expected in future releases.
ADFS is not yet supported. Single Sign On (SSO)-enabled accounts may be used for server connection configuration but only when a UPN in a non-federated target domain address is used (e.g. *

See also

Installation - information about the setup of the program.
Learn more about assigning admin roles in Office 365

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