Supported platforms and requirements

In this article you can learn about the supported platforms and program's requirements.

Software components
The program consists of two main components installed together:
  • CodeTwo Backup Service - responsible for the management of jobs and other associated processes,
  • CodeTwo Backup Administration Panel - allows the user to configure the Backup Service.
CodeTwo Backup Service & Administration Panel
Required permissions: The installation requires local administrator rights.
The program can be operated by all users (domain and non-domain) who have access to the machine with CodeTwo Backup installed.
The administrator's account used for establishing a connection to a source server needs to be mailbox-enabled and have impersonation rights granted to users' mailboxes. By default, such rights are granted to users with the global admin role (Office 365) and to members of the Organization Management group (on-premises Exchange Server). See our Knowledge Base article on Role-Based Access Control (RBAC) compliance.
To back up public folders, the administrator account used in the program needs to be granted the Full control permission to the root public folders tree. See our Knowledge Base article on how to do so. 
Multi-factor authentication (MFA) is supported. Be sure to use the app password instead of your regular password when configuring a connection to an Office 365 server. Learn more.
Requirements: To work correctly, the program requires at least a dual-core processor and 1 GB of RAM.
  • At least Windows 7 or Windows Server 2008(*). Only the 64-bit versions are supported. 
  • .NET 4.0 Framework.
  • In the case of Exchange Online:
    • Office 365 plan with Exchange Online
    • Exchange Online standalone plan
  • In case of on-premises Exchange Server:
    • Exchange Server 2016
    • Exchange Server 2013 CU5 or later
    • Exchange Server 2010 SP1 or later

The program can be installed on a physical or virtual machine.

(*) If you're installing the program on Windows Server 2016, make sure your operating system includes the latest updates. Learn more.
It is recommended to back up your data on an SSD (solid-state drive) to speed up the whole backup process. HDDs (hard-disk drives) can be used to archive backed-up data. 
Items supported for backup The program supports the backup of:
  • all types of mailbox items, such as emails, contacts, calendars, tasks, etc., also those residing in shared mailboxes (except for Office 365 F1 mailboxes),
  • Exchange public folders.
At the moment, the program does not support the backup of In-place (Online) Archives, SharePoint or Skype for Business data.
Hybrid setup support Backup/restore options will work in hybrid setups if separate jobs are created for a set of mailboxes from on-premises Exchange Server and from Exchange Online (Office 365). Such jobs must use separate connection configurations too - jobs targeting on-premises mailboxes must connect using an on-prem mailbox-enabled account. In a similar way, Exchange Online (Office 365) hosted mailboxes may be processed by jobs configured to use an account with mailboxes in the cloud.
Be aware that CodeTwo Backup was not created specifically for hybrid environments, therefore you may encounter errors when going through the connection configuration wizard. Ignore them, create a test job and try it out before jumping to conclusions. Full support for hybrids is expected in future releases.
ADFS is not yet supported. Single Sign On (SSO)-enabled accounts may be used for server connection configuration, but only when a UPN in a non-federated target domain address is used (e.g. *

See also

Installation - information about the setup of the program.
Learn more about assigning admin roles in Office 365

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