Dashboard and alerts

The dashboard view lets you verify the program's operation and navigate to other views and sections to control some of the settings including jobs, Storages, server connections, and alerts. The Dashboard view comprises the below-listed sections:

  • Good news or Bad news - important information displayed in Good news or Bad news tile, as an alert on program's operation such as jobs' storages' failures, jobs' cycles time, number of failed items per the backup job, free storage space, jobs blocked by another jobs,
  • Connection status - time and date of connecting to the Backup Service,
  • Jobs - list of jobs and their current status,
  • Storages - list of Storages and their available space,
  • Defined server connections - list of servers Administrators' UPNs used for establishing a connection with Office 365 or on-premises Exchange Servers,
  • Help - links to checking program's updates, user's manual, Quick Tour, program's website, Customer support contact and Licensing program.
Backup - dashboard
Fig. 1. The Dashboard view.

Alerts: Good news and Bad news

The programs constantly reports various alerts, which are divided into two sections: Good news and Bad news. In Good news tile you may encounter information regarding running jobs and the licensing. The Bad news tile shows errors and warnings that may appear during the backup and restore process. You can, however, customize them and decide if they will be just displayed in the dashboard or delivered to a desired recipient on email. This can be done using the dedicated window opened via Backup - Icon. button located on both Good news and Bad news tiles.

Backup - notification options
Fig. 2. Example of alerts configuration.

To enable or disable alert notification for the type of alert of your choice simply check/uncheck a box on the left-hand side of the desired option (Fig. 2.). Similarly, to enable or disable email notifications do the same in the Email notification column on the right-hand side of the window. To avoid flood of emails in recipients' mailboxes, you may set to send messages no more frequently than desired period of time. To define rest of options regarding email notifications, please switch to the appropriate tab (Fig. 3.).

Backup - email notifications options
Fig. 3. Email notifications tab.


Note that email alerts addressees cannot unsubscribe from receiving alerts on their own. Only admins who have access to the CodeTwo Backup Administration Panel can do that. Be careful then, not to add to the recipients list users who might not be interested in receiving email notifications.

The feature gets activated once the first alert of any type is registered. When this happens, the software awaits the defined time for more alerts. They are all collected and sent together when the time is up (see example in Fig. 4.).

Backup - notification email example
Fig. 4. Example of an email with alerts.

Types of dashboard alerts

Despite the alerts are divided into Good news and Bad news, there are two types of alerts displayed in the dashboard:

  • One-time - these alerts show up every time after an issue is encountered during jobs' operation or there is an important information to report. Therefore, they stay on the list until you remove them manually.
  • Permanent - these alerts show up only once per a particular job after an issue is encountered. Therefore, they stay on the list until the problem is resolved, and you cannot remove them manually.

Please study the tables below to learn more about what different alerts refer to.

Good news

Alert message


Alert type

Job started

A job has properly started.


Job finished

A one-time job has successfully finished all operations.

Licensing information Trial and activation status. 
Job status A continuous job status report. This alert is constantly reported by desired amount of time, not after finishing a cycle. This behavior is by design, considering reporting completion of fairly short jobs cycles might cause flooding the Good news tile.

Bad news

Alert message


Alert type

Job failed

The program cannot execute jobs because there is a problem with starting them, or the backup or restore process was interrupted. It may show up if there is a problem with a server connection or Storage failure. Information in this alert includes the cumulative description of all issues encountered while trying to execute jobs.


Failed mailbox

The program cannot process mailboxes. This alert contains a cumulative history of all jobs' cycles during which the program failed to process at least one mailbox. The history includes a list of unprocessed mailboxes with descriptions of the cause of failures.


Failed messages

The program cannot process particular items. This alert contains a cumulative history of all jobs during which the program failed to process items. The history includes a list of issues regarding unprocessed folders and items while pushing data to target mailboxes or pulling data from source mailboxes. You can customize this alert to show up if the number of failed items is greater than the defined value. This setting is common for all jobs of both types (backup and restore).


Job overtime

A single job cycle lasts longer than it was defined in the alert's options.


Job blocked

One restore job was temporarily blocked by another job. This alert shows up if jobs are using the same data at the same time. Learn how the program resolves jobs' conflicts


Storage space

One or multiple Storages are running out of memory to save source data. This alert contains cumulative information regarding all Storages encountering free space issue. You can customize when this alert shows up by defining the value of a free space left. This setting is common for all Storages defined in the program.


Storage error

The program encounters a problem with communicating with Storage. It may show up if Storage is removed from the program or deleted from the local resources. Learn how to mount Storage to the program


Trial limitations

The program cannot restore all data in the trial version. This alert indicates that the number of items being currently restored exceeds the trial version limitations.


No free license seats

The program tries to back up data for more source mailboxes than the number of available license seats. In such a case, the program backs up data only from the number of source mailboxes corresponding to the purchased license seats. Learn how to extend the license


Retention failure occurred

The program failed at executing configured retention rules for Storage, Archive or PST Archive Jobs.


Indexer failure occurred

The Indexer has registered a problem.



Note that each alert message is preceded by the exact date and time an issue was encountered.

Software's windows settings

CodeTwo Backup saves your current windows arrangement at the time of application closing, so the next time you open it, the software would bring all the windows back to the same positions and sizes. In the case you ever need to reset this view you can do this by starting the software's executable with the resetsettings parameter.

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