Frequently Asked Questions (FAQ)
- How does CodeTwo Backup for Exchange work?
CodeTwo Backup for Exchange can be deployed on any Windows 7 (or newer) or Windows Server 2008 (or newer) machine within your domain. It connects with your servers via Exchange Web Services (EWS) and SharePoint API to back up mailboxes, public folders and on-premises SharePoint data to an in-house storage. The admin using the program must have impersonation rights granted on users' mailboxes. The admin using the program must be assigned specific roles or given necessary access rights to back up Exchange and SharePoint data (learn more).
Backups are based on jobs which have 3 customizable properties: location of the backup; scope of data to be archived (defined using a wide range of criteria); start and end time of the backup job.
2 types of backup jobs are available: one-time and continuous. Continuous backups are performed in cycles. The first cycle creates a backup copy of all the data that meets the criteria defined by the admin. Subsequent cycles create only incremental layers in places where changes have been introduced.
Restoring data is possible on virtually every level: starting with items or attachments, through folders, ending with entire mailboxes. As for SharePoint, the program allows you to restore entire site collections, individual sites, lists, libraries, folders or single items. The target location of a restore action can also be chosen freely. It can another SharePoint server or even Office 365 tenant.
- Can I trial the software?
Yes, you can.
The trial version is free and works for 30 days. All backup features are fully functional during the trial. Restoring items is limited to 5 per folder. If you want to test the restore feature without this limit, you can contact CodeTwo Customer Service and ask for a special temporary license key that removes the limit for a few mailboxes.
After the trial ends, the software ceases to operate, but all settings and completed backups are kept. When you activate CodeTwo Backup for Exchange with a license key, the software will pick up from where you left off during the trial.
- What are the system requirements?
The minimum hardware and system requirements for CodeTwo Backup for Exchange to work correctly can be found in the User's Manual.
The software can be installed on a physical or virtual machine and the user performing the backup must have impersonation rights granted on users' mailboxes. By default, such rights are granted to members of the Organization Management group.
HDD space requirements depend on the amount of data you want to back up.
- Does CodeTwo offer storage for mailbox backup copies?
No, we don't. All mailbox backup copies must be stored on your own drives.
- Is there a backup-to-Cloud option?
No, not yet. But we may add support for 3rd party Cloud hosting services in the future.
- How much disk space will I need?
It depends on how much data you want to back up. CodeTwo Backup for Exchange will perform backups until there is no free space left. The program's interface displays information about the amount of used and free disk space.
- How is CodeTwo Backup for Exchange priced and licensed?
The product license is sold through an annual subscription. The price depends on the number of mailboxes and the size of public folders and SharePoint data on the source server you need to back up. One license is consumed by one mailbox, 2 GB of public folders data or 10 GB of SharePoint data (the size of public folders and SharePoint data is counted based on the size it occupies on the source server). There is no monthly subscription available.
When your annual subscription expires you will no longer be able to back up data, but you will still be able to restore items.
- Can I reassign a license of a user who left the company?
Yes, you can.
CodeTwo Backup for Exchange allows you to recycle licenses meaning that you can release a license from a mailbox and reassign it to another one – providing that the license has already been in use for at least 30 days. To release more mailboxes, you need to select them manually, one by one.
When releasing licenses from public folders or SharePoint, all folders are free up automatically after clicking the Release license button (you need to wait at least 30 days before you will be able to assign a license anew). Released licenses will be assigned again as per your backup job settings. Learn more...
Find out more about licensing.
- How can I add seats to my license?
You can purchase additional seats for your license using the Additional licenses option available in the CodeTwo Backup for Exchange order form. Make sure to prepare your existing license key, so that you can provide it during the ordering process.
Purchasing additional licenses does not extend the subscription end date (the cost of additional licenses is reduced to cover only the time left on your subscription).
- What does CodeTwo Backup for Exchange back up?
The software backs up standard users' and shared Microsoft Exchange Server mailboxes, public folders, as well SharePoint 2016, 2013 and Online sites. All typical folder and item types are supported. For more details on supported scenarios see our user’s manual.
At this point, the program does not back up Skype for Business. If you need this feature, please contact us to submit your feature request
- Can I use it to export mailbox data to PST files?
Yes, you can. To export mailbox data to PST files using CodeTwo Backup for Exchange, you have to perform 2 steps:
- Create a backup of selected mailboxes. Learn more...
- The backup will be saved in a storage, which can be archived to PST files using a dedicated option. Learn more...
You can also set CodeTwo Backup for Exchange to archive data to PST files recurrently. To manage disk space taken up by the archives on your local drive, you can apply an archive retention policy.
- Is there an option to limit the scope of backed up items?
Yes, there is. The available options include:
- Will I be able to create one-time data snapshots or do I need to run continuous backups only?
- Does the software impose item size or speed limits?
No, it doesn't. Its performance depends only on environmental factors such as hardware speed, mailbox database access speed, EWS and SharePoint API performance (CodeTwo Backup for Exchange uses EWS to connect to your server and SharePoint API to connect to your SharePoint), etc.
There is also no limitation regarding total backup copy size.
- Does it back up Outlook rules?
No, not in the current release. But we may add this capability in the future.
- How are end-users affected by the program's performance?
They aren't. CodeTwo Backup for Exchange accesses their mailboxes on the server-level, reads their contents and creates copies in a location chosen by the admin. Service availability is not interrupted during the process.
- How many backup/restore jobs can I create?
CodeTwo Backup for Exchange does not limit the number of jobs that can be created in the program. So, to answer the question: an infinite number.
- How are shared mailboxes licensed?
- Can I backup mailboxes to a shared network drive/storage?
- Why should I use CodeTwo Backup for Exchange?
Thanks to CodeTwo Backup for Exchange you can create and manage your mailbox, public folders and SharePoint data backups from one place, all that via the admin-friendly console.
Once backup copies are stored on local drives, the program ensures unlimited accessibility of important data (offline backups) and allows for searching and restoring certain items when it is necessary.
CodeTwo Backup for Exchange will also help you fulfill legal requirements regarding the need for electronic data preservation so that certain data is available for legal actions.
Additionally, you can be ensured that no important emails will be lost irreversibly as you have its all versions kept safe.
More reasons speaking in favor of this software are available here.