The product license key is sold in a pre-paid annual subscription model. The price is based on the number of users whose data you want to back up. One user requires one license, regardless whether you want to back up their mailbox, public folder or SharePoint data they have access to, or all those resources at the same time.
So, if you want to back up specific user mailboxes, you need license for all these users. If you want to back up shared resources (such as public folders or shared mailboxes), you need to have licenses for all users who can access and modify these resources. Learn more about the licensing of shared resources.
Technical support and all program updates are included in the subscription price. What does technical support include?
New license / renew license (annual subscription)
To calculate the price, please provide the number of users whose data you want to back up.
The program consumes one license per one backed-up user. So, if you want to back up a user mailbox, this user needs to be licensed. For example, to back up 56 user mailboxes, you need 56 licenses of CodeTwo Backup for Exchange.
To back up shared mailboxes with CodeTwo Backup for Exchange, you need to have licenses for users who have read and manage permissions to these mailboxes. Those licenses also allow you to back up those users' individual mailboxes. For details, see the program's user manual.
Public Folders backup
No matter what kind of data you back up, one backed-up user requires one license. To back up public folders, you need to make sure all users who can create, edit or delete the contents of these public folders are licensed. This means that if a certain public folder can be accessed and modified by e.g. 13 employees, to back it up you need 13 licenses that have to be assigned to these employees. Those licenses allow you to back up these users’ mailbox data as well. The size of public folders’ data does not make any difference.
If all users in your organization are licensed, it automatically means that you can back up all public folders, regardless of their size.
Each user whose SharePoint data you back up requires a license.
To back up a SharePoint site, you need to have a license assigned to each user who can create or modify items on this site. For example, you have a SharePoint site collection called “Sales”, which can be accessed and modified by all members of your Sales team, consisting of 45 users, and an IT team, which consists of 5 users. In this case, to back up this site, you need 50 licenses assigned to all members of your Sales and IT teams. Those licenses allow you to back up these users’ mailbox data as well.
If all users in your organization are licensed, it automatically means that you can back up all SharePoint data (all types of sites), regardless of its size.
To find out more about your annual subscription cost, request a quotation for CodeTwo Backup for Exchange.
The price for additional licenses is calculated based on the same price ranges as for new licenses. However, when adding licenses, your original subscription period remains unchanged. In this case, the price for the additional licenses will be reduced according to the used period of the first subscription.
You can pay for the software by credit/debit card, wire transfer or send us a purchase order. Credit/debit card payments are handled by Braintree (a PayPal service). Submitting your credit card information on CodeTwo's website is safe as our order system uses only TLS encrypted and verified connections to process your payment. CodeTwo does not store your credit card information in any form. CodeTwo is PCI compliant.
What does technical support include?
Technical support is included in the price of the subscription. It entitles you to the following benefits:
- Full access to our online knowledge base.
- 24/5 access to our technicians by email or phone. They will answer all the questions concerning our products and will assist in addressing potential technical issues.
- 24-hour response time guarantee.
- Assistance comprehensively provided by the same specialist (unless he/she is out of office).
It is possible to trial the program before purchasing it. The trial version is free and works for 30 days. During the trial period, you can use all backup features but the restore feature is limited to 5 items per folder.
If you would like to be able to restore all items from a limited number of mailboxes during the trial period, contact CodeTwo Customer Service to obtain a special temporary license key.