Reinstall or move to a different machine
Sometimes you may need to reinstall the program or even to move it to a different computer. See below how to do that.
Reinstallation of the software is rarely required. However, it may happen that it will be recommended by CodeTwo Support, for example when you accidentally remove some of the installation files or Windows Update or some third party software damages the Windows registry, shortcuts, configuration files, or your hard drive gets corrupted, etc.
To reinstall the software you can simply run the installer executable and install on top of the existing installation.
However, in troubleshooting scenarios it is recommended to reinstall the software following the short list of steps below. This is to make sure that all old installation files are removed before the new ones are copied.
- Uninstall the software from Windows Control Panel first.
- Run the installer executable and install the software anew.
- If you are reinstalling server-side components you need to also activate the software with your license key.
All CodeTwo software is designed in such a way that reinstalling does not remove any configuration files or databases. So following the steps above, all settings will be retained.
In the case you wish to reinstall the software completely, including deleting all settings files, you need to remove the software completely first and install from scratch later on. Be aware, such an operation may result in an unforeseen data or license loss. We strongly recommend to consult with CodeTwo Support before rushing into this decision.
All settings of the software are stored within the server-side components (CodeTwo Exchange Rules Service) so you can move the Administration Panel between computers as you please by simply uninstalling it from one computer and installing on another one anew. The settings will be automatically pulled from the server(s). Also, the Administration Panel alone does not need to be license-activated so you can install it on multiple workstations that fulfill these requirements.
CodeTwo Exchange Rules Service
Server-side components communicate with one another and synchronize settings. Therefore, if you have more than one server with CodeTwo Exchange Rules Service installed you can simply uninstall CodeTwo services from one of them and install from scratch on a new server. Settings will be synchronized with the other server within seconds.
In the case you have just one CodeTwo Exchange Rules Service instance on your servers, you must back up your settings using the import/export button prior to uninstalling the software. After installing CodeTwo Exchange Rules Service on a new server you need to import the previously backed up settings using the import/export button.
In both cases, you must activate the software with your license key upon installing the software on a new server.