Type a search phrase. Select a product to include its User's manual and FAQ in the search results.
How to export rules settings in CodeTwo Exchange Rules »
[...] How to export rules settings in CodeTwo Exchange Rules family software. Solution: CodeTwo Exchange Rules family is provided with a built-in Import/Export tool that allows you to easily backup and restore or copy existing rules settings. The software's menu differs slightly between versions, but in all of them, Import/Export [...] (ID:248)
CodeTwo Exchange Rules Converter »
[...] The CodeTwo Exchange Rules Converter allows you to make a successful transition between CodeTwo's email signature solutions for on-premises Exchange and Microsoft 365 (Office 365). The application can convert: signature adding rules , autoresponder rules , email signature, disclaimer and auto-reply templates from CodeTwo [...] (ID:897)
How to manually install, uninstall or temporarily disable CodeTwo Exchange Rules Transport Agent »
[...] Software products from the CodeTwo Exchange Rules family process emails via a dedicated Exchange transport agent: CodeTwo Exchange Rules Transport Agent. Normally, the agent is installed automatically together with the program. On rare occasions, the installation of the Transport Agent might fail and you need to install it [...] (ID:176)
Transport Service does not start after installing CodeTwo Exchange Rules family software »
[...] You have just installed CodeTwo Exchange Rules family software and your MS Exchange Transport Service fails to start. Solution: The situation in which the MS Exchange Transport Service stops as a result of our software installation is extremely rare and is always caused by one of the following reasons: You have installed [...] (ID:367)
Suppressing and forcing email signatures via keywords in CodeTwo Exchange Rules software family »
[...] You would like to use the software from the CodeTwo Exchange Rules family to add signatures only to messages that include specific keyword phrases. Solution: You can use the software to set keyword phrases that, once added to an email body or subject, trigger or suppress an email signature. The recommended solution depends on [...] (ID:169)
Installing CodeTwo Exchange Rules Pro on a client machine »
[...] You want to delegate managing CodeTwo Exchange Rules Pro to users who do not have enough permissions to access your company's server. Solution: CodeTwo Exchange Rules Pro can be installed both on a server machine as well as on any client machine. The latter is recommended for organizations where the administrator does not want [...] (ID:162)
Detailed logging level in CodeTwo Exchange Rules 2007 / 2010 »
[...] How to enable detailed loggin system in the CodeTwo Exchange Rules . Solution: If the program deviates from its intended behavior, you may be asked to set the logging level to Detailed by the Technical Support. To change the verbosity of logging, perform the following actions: Choose from the top menu Settings, Log files. In [...] (ID:259)
How to use Journaling together with CodeTwo Exchange Rules »
[...] How to use Journaling together with CodeTwo Exchange Rules ? Solution: CodeTwo Exchange Rules and CodeTwo Exchange Rules Pro feature the Sent Items Update service, which allows end-user to view changes made to messages by the programs on Exchange in the Sent Items folders. It is also possible to split messages addressed to [...] (ID:171)
How to deploy CodeTwo Exchange Rules on multiple servers »
[...] You want to deploy CodeTwo Exchange Rules on multiple servers. Solution: If there is more than one server responsible for mail processing in your organization, you will need to install CodeTwo Exchange Rules on each of the servers so that disclaimers and signatures are added to each message, whichever server it is processed [...] (ID:32)
How to make sure CodeTwo Exchange Rules supports TLS 1.2 in hybrid environments »
[...] does not provide support in case of connection or compatibility issues. This article explains how to ensure that the software from the CodeTwo Exchange Rules family supports TLS 1.2 for communication with Office 365 in hybrid environments, where mailboxes are stored both in Exchange on-premises and in Office 365. If you run a [...] (ID:765)
Diagnosing CodeTwo Exchange Rules product family (older versions) »
[...] CodeTwo assistance is required when you experience problems with the CodeTwo Exchange Rules product family or require advanced configuration of the software. Solution: This Knowledge Base article concerns certain older versions of our software. If you are using any version newer than the ones listed inthe Related products [...] (ID:278)
How to optimize the message processing speed in CodeTwo Exchange Rules software family »
[...] You would like to optimize the mail processing speed in CodeTwo Exchange Rules / CodeTwo Exchange Rules Pro. Solution: CodeTwo Exchange Rules and CodeTwo Exchange Rules Pro are advanced mail management software. The program allows you to create multiple email rules . Each of this rules can have several conditions and [...] (ID:253)
How to find installation folder for CodeTwo Exchange Rules »
[...] You need to find the installation folder for CodeTwo Exchange Rules . Solution: If the path was not changed during the installation, then the program is installed in the default folder. For CodeTwo Exchange Rules Pro 2.x and Exchange Rules 2019 1.x / 2016 1.x / 2013 2.x* / 2010 3.x* / 2007 4.x*, you will find the default folder [...] (ID:40)
How to configure a rule in CodeTwo Exchange Rules 2007 adding disclaimers to internal messages only »
[...] How to configure a rule in CodeTwo Exchange Rules 2007 adding disclaimers to internal messages only? Solution: CodeTwo Exchange Rules 2007 enables adding disclaimers both to internal and external messages. To add the disclaimer only for internal recipients, you need to configure the appropriate rule in the Administration [...] (ID:48)
How to configure CodeTwo Exchange Rules 2007 to add disclaimers to outbound messages only »
[...] You want to add disclaimers to outbound messages only. Solution: CodeTwo Exchange Rules 2007 enables adding disclaimers both to internal and external messages. To add the disclaimer only for external recipients, you need to configure the appropriate rule in the Administration module. Exchange Rules 2007 4.x: The way to create [...] (ID:43)
CodeTwo Exchange Rules installed on a desktop computer »
[...] How to use CodeTwo Exchange Rules installed on a desktop computer? Solution: The desktop version of CodeTwo Exchange Rules can be used in the organization where employees responsible for the maintenance of the footers added to email by CodeTwo Exchange Rules cannot be given the right to log in to Exchange Server. Typically, [...] (ID:125)
CodeTwo Exchange Rules 2010: useful links (user's manual and installation file) »
[...] You are not able to find the user's manual or installation file for CodeTwo Exchange Rules 2010. Solution: CodeTwo Exchange Rules 2010 has been discontinued and removed from our main website. If you are still using the software, here are some useful links: User's manual Installation file Other email signature management [...] (ID:1007)
CodeTwo Exchange Rules 2007: useful links (user's manual and installation file) »
[...] You are not able to find the user's manual or installation file for CodeTwo Exchange Rules 2007. Solution: CodeTwo Exchange Rules 2007 has been discontinued and removed from our main website. If you are still using the software, here are some useful links: User's manual Installation file Other email signature management [...] (ID:958)
How to process emails with CalendarPart in CodeTwo Exchange Rules »
[...] Messages with the CalendarPart property are not processed by CodeTwo Exchange Rules . The CodeTwo Exchange Rules Transport Agent log file contains the following message: Calendar message. Skipping it. Solution: When using the default settings, the CodeTwo Exchange Rules family of products will not process messages with the [...] (ID:899)
Setting up the custom EWS address in Exchange Rules family software »
[...] below solution is applicable only for CodeTwo Exchange Rules of versions listed in the right-hand side section "Applies to". If you are looking for similar article for CodeTwo Exchange Rules of higher versions than listed aside, please refer to the other Knowledge Base article. 1. Introduction In some cases, the Sent Items [...] (ID:151)
How to remove the CodeTwo Exchange Rules license from a user who does not need it anymore »
[...] You want to take back the CodeTwo Exchange Rules license from a user who no longer needs it. Info Note that CodeTwo Exchange Rules licenses are assigned to every email address that benefits from the program. Consequently, if a user uses two email addresses, such a user will consume two licenses. Solution: To remove a license [...] (ID:95)
Detailed logging level in CodeTwo Exchange Rules »
[...] You need to change the logging level in CodeTwo Exchange Rules to detailed. Solution: If the program deviates from its intended behavior, you may be asked to set the logging level to Detailed by the Technical Support. To change the verbosity of logging, perform the following actions: In the top menu, choose Tools > Log [...] (ID:31)
How to sync the Loop protection settings in CodeTwo Exchange Rules Pro across all servers »
[...] You’re using CodeTwo Exchange Rules Pro in a multi-server environment. You would like to sync the Loop protection settings across all your Mailbox servers to further limit the number of automatic replies sent by the program. Solution: Important The instructions in this article apply to CodeTwo Exchange Rules Pro 2.18.x or [...] (ID:1020)
CodeTwo Exchange Rules 2013: useful links (user's manual and installation file) »
[...] You are not able to find the user's manual or installation file for CodeTwo Exchange Rules 2013. Solution: CodeTwo Exchange Rules 2013 has been discontinued and removed from our main website. If you are still using the software, here are some useful links: User's manual Installation file Other email signature management [...] (ID:1048)
How to completely remove CodeTwo Exchange Rules family software »
[...] You need to completely remove CodeTwo Exchange Rules family software. Solution: To completely remove CodeTwo Exchange Rules family software from your system: Backup your rules using import/export feature. Learn more Backup any *.config files you may have edited in installation and settings folders. This must be done manually. [...] (ID:269)
How to find log files for CodeTwo Exchange Rules 2007 »
[...] Where is log files CodeTwo Exchange Rules 2007? Solution: To display the folder including the log files for CodeTwo Exchange Rules 2007, open the Administration program, and choose from the menu Help, Log files. Log files for CodeTwo Exchange Rules 2007 can be found here: C:\Documents and Settings\NetworkService\Application [...] (ID:47)
How to change the update time for Active Directory values in CodeTwo Exchange Rules products »
[...] The Active Directory data used by CodeTwo Exchange Rules Pro 2.x or CodeTwo Exchange Rules family software in placeholders and conditions is not refreshed automatically after having been modified in AD. You need to wait a while to see the updated values in rules and signatures. Solution: By default, the AD data is refreshed in [...] (ID:491)
Troubleshooting problems with connection to Exchange Rules services »
[...] The Administration Panel is not able to connect to the Exchange Rules Service, and you get various errors. Solution: Use the links below to learn about the most common problems and how to solve them. Connection to the Exchange Rules Service cannot be established via proxy Connection problems related to firewall settings You [...] (ID:785)
How to check if CodeTwo Exchange Rules Engine service is published in ADSI Edit »
[...] You need to check if the CodeTwo Exchange Rules Service is registered in ADSI Edit. This might be useful when troubleshooting some very specific issues in CodeTwo Exchange Rules Pro and CodeTwo Exchange Rules family software. Solution: To find out if the CodeTwo Exchange Rules Engine is published, follow these steps: Open [...] (ID:452)
How to set the priority of the CodeTwo Exchange Rules Transport Agent »
[...] You need to change the order of transport agents on the transport agent’s priority list. Solution: During the installation of CodeTwo Exchange Rules family software (including CodeTwo Exchange Rules Pro) or when applying Service Packs to the Windows Server operating system, the order of transport agents may change. The [...] (ID:224)
How to fix problems with importing CodeTwo Exchange Rules settings »
[...] may happen that the structure of this configuration file is changed. This is what happened, for example, with the release of CodeTwo Exchange Rules Pro version 2.6 (and the corresponding Exchange Rules Family products) which introduced improved Access Rights. Any settings exported from version 2.6 can be imported only to [...] (ID:561)
How to export settings from older versions of CodeTwo Exchange Rules Pro »
[...] you're using a current version of CodeTwo software, see User's manual (Exchange Rules Pro | Exchange Rules ). Problem: You would like to export settings from an earlier version CodeTwo Exchange Rules Pro (version 1.x). Solution: CodeTwo Exchange Rules Pro offers an easy and convenient way of managing your settings. Thanks to [...] (ID:212)
Manual installation of Event Sink for CodeTwo Exchange Rules »
[...] Instalation of the CodeTwo Exchange Rules software finished with errors. Solution: Download and copy the files below to the installation folder of CodeTwo Exchange Rules (by default, C:\Program Files\CodeTwo\ExchangeRules ). Right click the link and choose Save Target As. register.bat unregister.bat smtpreg.vbs Edit the [...] (ID:42)
How to find installation folder for CodeTwo Exchange Rules 2007 »
[...] You need to find the installation folder for CodeTwo Exchange Rules 2007. Solution: If the path was not changed during the installation, then the program is installed in the default folder. For CodeTwo Exchange Rules 2007 you will find the default folder here: C:\Program Files\CodeTwo\CodeTwo ExchangeRules 2007 (ID:41)
Support for multiple domains in the Exchange Rules software family »
[...] CodeTwo Exchange Rules family (starting version 2007 4.x, 2010 3.x, 2013 2.x) and CodeTwo Exchange Rules PRO (starting version 2.x) do not find users and groups from the root domain, when MS Exchange and CodeTwo Exchange Rules family software are installed in a subdomain. Additionally similar problem could take place when you [...] (ID:447)
Adding attachments in CodeTwo Exchange Rules PRO »
[...] How to add attachments in CodeTwo Exchange Rules Pro? Solution: One of the unique features of CodeTwo Exchange Rules PRO is that it can automatically add file or files to the messages on the Exchange Server. You can set up this feature on the Actions tab, after you select Add, Add attachments. However, automated [...] (ID:165)
Detailed logging level in CodeTwo Exchange Rules PRO »
[...] operation then you need to switch logging level to detailed. Solution To display the log files dialog box, click the Settings button in the CodeTwo Exchange Rules PRO main window. The Log files tab is opened by default(Fig. 1.). Fig. 1. Log files dialog box Switch logging level to Detailed by selecting it from the dropdown [...] (ID:194)
How to configure CodeTwo Exchange Rules to add disclaimers/signatures to outbound messages only »
[...] CodeTwo Exchange Rules enables adding disclaimers/signatures both to internal and external messages. Solution: To add the disclaimer only for external recipients, you need to configure the appropriate rule in the Administration module. With CodeTwo Exchange Rules it is extremely simple as the main administration window contains [...] (ID:85)
Dynamic Fields in CodeTwo Exchange Rules PRO - Dynamic Content »
[...] How to create a dynamic content using dynamic fields in CodeTwo Exchange Rules Pro? Solution: CodeTwo Exchange Rules PRO has a long list of useful features that help to manage the mail flow on Microsoft Exchange Server 2007 or 2010. One of the many available options are the Dynamic Fields that can be used in mail templates and [...] (ID:168)
Location of signature templates in CodeTwo Exchange Rules Pro »
[...] What is location of signature templates in CodeTwo Exchange Rules Pro. Solution: CodeTwo Exchange Rules Pro saves the templates of the signatures and disclaimers created by the user in HTML, RTF and Plain Text (TXT) format. If the user doesn't create the disclaimer in one of these format, the template for this format will [...] (ID:205)
Diagnosing CodeTwo Exchange Rules family software (newer versions) »
[...] CodeTwo assistance is required with your CodeTwo Exchange Rules family software problems or advanced configuration. Solution: Follow the steps below to collect all diagnostics: This Knowledge Base article is designed to use with latest versions of CodeTwo software. If you are using version older than the ones listed in the [...] (ID:479)
Spoofed emails receive signatures in the CodeTwo Exchange Rules family of products »
[...] external sender in an attempt to impersonate a user inside your organization. As a result of this spoofing attempt, they are processed by CodeTwo Exchange Rules and receive signatures and/or disclaimers identically to authentic emails. Solution: The problem occurs because software belonging to the CodeTwo Exchange Rules family [...] (ID:891)
Loop protection for autoresponders in CodeTwo Exchange Rules PRO »
[...] How to avoid a situation in which two addresses start exchanging multiple autoresponders in an infinite loop? Solution: If you are using CodeTwo Exchange Rules PRO 2.x, please consult the following page of User Guide. The Auto respond feature in CodeTwo Exchange Rules PRO is used to send autoreplies to messages processed by [...] (ID:166)
Internal and external recipients to the same message in CodeTwo Exchange Rules 2007 »
[...] In CodeTwo Exchange Rules 2007 you can define exceptions to the list of recipients that will receive messages with no disclaimers / signatures. Solution: Frequently, the administrator configures the program to prevent footers coming to internal users. But what will happen if we are sending a message that has both internal and [...] (ID:67)
Configuration of CodeTwo Exchange Rules 2007 to achieve footers for internal and external recipients »
[...] different footer than inbound messages (e.g. a legal note for external addresses and a signature for internal ones), you need to configure CodeTwo Exchange Rules 2007 in the following way: Solution: The instructions below apply to CodeTwo Exchange Rules 2007 version 1.0.5 or higher. 1. Create two rules : the first will work for [...] (ID:55)
CodeTwo Exchange Rules software failed to save licensing data »
[...] Due to insufficient user rights, CodeTwo Exchange Rules software cannot activate your license. During the activation, the application tries to save some important data to your disk, but returns an error, as it does not have permissions to do that. This issue persists if the User Account Control (UAC) is enabled. Fig. 1. Failed [...] (ID:435)
How to change the letter case of AD values inserted into signatures with CodeTwo Exchange Rules »
[...] Active Directory text values inserted into placeholders are not correctly formatted. Solution: Email signatures added by CodeTwo software can contain placeholders. These placeholders are automatically filled with Active Directory data when a signature is added. It might happen that user attributes in the AD are not properly [...] (ID:233)
How to migrate Outlook rules between email accounts »
[...] folder, forward or flag them, etc.). Rules can be server-side or client-side (client-only), which means they are executed, respectively, either by Exchange server or only when Outlook is running and when the user who created that rule is signed in. Change rule type – is it possible? Server-side rules are generally more [...] (ID:792)
How to verify conditions and placeholders in imported signature rules »
[...] You're moving email signature rules between Microsoft 365 tenants. After exporting them from an old tenant and importing them to a new tenant, you want to verify if all rules are correctly imported. Solution: By default, imported rules are saved as unpublished so that you can check them before you go live with them in your [...] (ID:1081)
How to copy email signatures from server-side to client-side rules »
[...] makes use of placeholders available only for cloud (server-side) signatures into an Outlook (client-side) signature template. See also: CodeTwo Exchange Rules Converter – an easy-to-use tool that allows you to transfer rules and templates from CodeTwo Exchange Rules to CodeTwo Email Signatures 365. How to transfer [...] (ID:842)
How to troubleshoot a problem with access rights to rules (error 1301) »
[...] To solve this issue, you need to make sure that all required updates (including Service Packs) are installed on all servers hosting the Exchange Rules services. (ID:382)
Signature rules are not displayed in the web-based signature management app »
[...] When you sign in to app.codetwo.com, the signature rules created previously in the desktop app are not displayed in the SIGNATURE RULES list. No error messages are displayed. Fig. 1. Signature rules are not displayed in the web-based signature management app. Solution: Depending on your environment configuration, the causes [...] (ID:914)
How to move CodeTwo Exchange Sync settings to a different Exchange server »
[...] You need to move your CodeTwo Exchange Sync installation to another machine or you want to back up your settings and program's cache files. Solution: This article explains: how to back up CodeTwo Exchange Sync installation (settings and cache), how to move (migrate) CodeTwo Exchange Sync installation to another machine. [...] (ID:267)
How to configure Exchange Server to automatically convert RTF messages to the HTML format »
[...] You need to configure an Exchange server so that messages to external recipients (i.e. recipients outside your organization) are never sent in the RTF format. You want the RTF messages to be automatically converted to HTML instead. Solution: HTML is the default format in Outlook and Outlook automatically converts all RTF [...] (ID:80)
How to enable archive mailboxes in Exchange »
[...] on your environment, click an appropriate link below: Exchange Online (Microsoft 365) Exchange Server Exchange Online Important Before you proceed, make sure that the user or users for whom you want to enable the archive mailbox (In-Place Archive) is assigned an appropriate license that allows you to use this feature. Learn [...] (ID:1027)
How to connect to an Exchange server via PowerShell »
[...] You want to set up a remote session to an Exchange server via PowerShell. Solution: This article will help you: connect to your on-premises Exchange servers via remote PowerShell session create a remote PowerShell connection to your Exchange Online organization troubleshoot PowerShell errors that you may encounter during the [...] (ID:350)
Migration of Exchange archive mailboxes larger than 100 GB »
[...] software and would like to identify and learn how to migrate mailboxes that are larger than 100 GB. Solution: By default, the storage quota for Exchange archive mailboxes is 100 GB (50 GB in Microsoft 365 Business Basic and Standard plans). This means that in order to migrate archive mailboxes that are larger than 100 GB, [...] (ID:1028)
How the Exchange throttling policy impacts CodeTwo software »
[...] article discusses the concept of throttling and how the Exchange throttling policy affects the performance of CodeTwo software. In addition, it provides instructions on how to manage throttling policies in Exchange . What is throttling? In short, throttling imposes a limit on the number of concurrent requests that can be [...] (ID:283)
How to fix problems with the configuration of CodeTwo Exchange Online connectors »
[...] the links below to find solutions to the most common issues related to the configuration of Exchange Online connectors in CodeTwo Admin Panel: Failed to configure Exchange Online inbound connector Failed to configure Exchange Online outbound connector Failed to configure Exchange Online transport rule Failed to configure [...] (ID:1031)
How to create public folders in Microsoft 365 (Office 365) and Exchange Server »
[...] You need to manually enable public folders in Exchange Online (Microsoft 365) or Exchange Server 2013, 2016, 2019. Solution: To enable public folders, you have to create an empty public folder tree. If you are using CodeTwo Office 365 Migration or CodeTwo Exchange Migration, the exact tree structure and content of the public [...] (ID:289)
How to list Exchange servers and their roles »
[...] You need to list all your Exchange servers along with their installed roles or check the build version number of your Exchange Server. Solution: See this section for newer Exchange Servers, i.e. 2013 or newer, or mixed environments (2007/2010/2013 + 2013/2016/2019). See this section for older Exchange Servers, i.e. 2007 and [...] (ID:449)
Addressing exceeded quota problem in Exchange Server »
[...] You have been reported the following error in Exchange Sync logs: Error: Failed to copy an item "" to folder "". Failed to save changes. MAPI_E_CALL_FAILED(0x80004005). Solution: If you see this error logged by CodeTwo Exchange Sync, probably one or more of the Exchange mailboxes’ or Public Folders’ quotas have been [...] (ID:497)
Problems installing CodeTwo agent on Exchange 2013 CU11 »
[...] You experience problems with CodeTwo agent of MS Exchange Transport Service during installation of CodeTwo Exchange Rules family software and CodeTwo Exchange Rules Pro in environments with multiple Exchange Servers, from which at least one is Exchange Server 2013 with Cumulative Update 11 (CU11) installed. Solution: So [...] (ID:521)
Troubleshooting problems with unavailable Exchange Web Services »
[...] While using CodeTwo software, your migration or backup job fails with the following error message: Exchange Web Services are not currently available for this request because none of the Client Access Servers in the destination site could process the request. Solution: This error occurs when connecting to Exchange Web [...] (ID:797)
Public folders are not visible in CodeTwo Exchange Sync »
[...] When browsing source folders in CodeTwo Exchange Sync Admin, you are unable to select public folders – they are not listed at all in the program (Fig. 1.). Fig. 1. Public folders are missing when browsing for folders to be synchronized. Solution: This problem is known to occur in multi-server Exchange 2016 environments. [...] (ID:801)
How to find the Message-ID of an email and use it to track messages in Exchange and Office 365 »
[...] You would like to find the Message-ID of an email and use this ID to track emails in Exchange Server and Office 365 (Exchange Online). Solution: About Message-ID How to find the Message-ID of an email How to track emails in Exchange Server via Message-ID How to track emails in Office 365 (Exchange Online) via Message-ID [...] (ID:496)
CodeTwo and Exchange 2013 SP1 »
[...] (CU) older than Cumulative Update 8: To check your Exchange version, please consult the following article. With previously installed CodeTwo Exchange Rules family software, the MS Exchange Transport Service stopped working and does not start despite server reboot or manual start attempt after installation. the installer [...] (ID:369)
How to send a test email between any users in Exchange/Office 365 »
[...] if you want to send a message from another person's mailbox, you need to do it directly from this mailbox. However, if you're an admin of an Exchange on-premises / Office 365 organization and you have sufficient permissions, you can use Windows PowerShell to send emails between various users in your environment without knowing [...] (ID:788)
Manual configuration of Exchange Online connectors with PowerShell »
[...] You would like to know how to use PowerShell to manually create Exchange Online outbound and inbound connectors and the CodeTwo Exchange transport rule for CodeTwo Email Signatures 365. Solution: This is an alternative method to create the connectors and the mail flow rule that can be helpful if: the automatic (recommended) or [...] (ID:1023)
How to disable adding signatures created in OWA for Exchange users »
[...] article applies to Exchange Server 2007 and 2010, and is meant for users of CodeTwo Exchange Rules 2007 and 2010 (both of which are now deprecated). For newer versions of Exchange Server and Exchange Online (Office 365) see this article. Problem: How to disable adding signatures created in OWA for Exchange users. Solution: [...] (ID:65)
How to synchronize Outlook color categories across Exchange items »
[...] You want to synchronize Outlook's color categories across items (e.g. calendars) in Exchange . You already use CodeTwo Exchange Sync to synchronize your Exchange mailboxes. Solution: CodeTwo Exchange Sync in itself will not synchronize Outlook color categories. To do this, you will also need to use CodeTwo CatMan. Before you can [...] (ID:252)
How to restart the Microsoft Exchange Transport service »
[...] You need to restart the Microsoft Exchange Transport service, for example, to refresh the counting of CodeTwo Exchange Rules licenses. Solution: There are two ways to restart the Microsoft Exchange Transport service: via the Exchange Management Shell manually Restarting the service via the Exchange Management Shell To restart [...] (ID:153)
How to delete OWA (Outlook on the web) signatures in Microsoft Exchange »
[...] to remove email signatures in OWA (Outlook on the web) for multiple or individual users. Solution: Important The solution applies to Microsoft Exchange Server 2010, 2013, 2016, 2019 and Microsoft Exchange Online* (Microsoft 365). Before running the commands listed below, ensure that you are signed in as a user who is a direct [...] (ID:377)
Extended RPC logging on Exchange Server »
[...] How to extend Exchange Server RPC log files. Solution: To extend the Exchange Server RPC logging do the following steps: Locate folder named: %ExchangeInstallPath %\Bin or in the case of Exchange 2016 and Exchange 2019: %ExchangeInstallPath %Bin Once inside, open the file named: [...] (ID:484)
How to set the RemoteDomain parameters to force email format in Exchange »
[...] format are received as Plain Text or RTF messages. You experience this format conversion also in the case of HTML signatures composed in CodeTwo Exchange Rules , CodeTwo Exchange Rules Pro or CodeTwo Email Signatures 365. Solution: There may be multiple reasons why emails are delivered in a different format than the one they [...] (ID:84)
Synchronizing meetings with CodeTwo Exchange Sync »
[...] You want to use CodeTwo Exchange Sync to synchronize meetings (appointments that have attendees i.e. you sent meeting requests to other people when creating such event in a calendar). Solution: Prior to version 2.6 CodeTwo Exchange Sync would automatically add "Meeting Status equals Not Meeting" filter when configuring a new [...] (ID:173)
How to manage Exchange Attributes 1-15 in Office 365 via PowerShell »
[...] You are not able to manage Exchange Attributes 1-15 (custom attributes) in Office 365. Solution: You can use PowerShell to set the values of Exchange Attributes 1-15 in your Office 365 organization. Follow the steps below for guidelines. Connect to your Office 365 using PowerShell. See this article for instructions. After [...] (ID:417)
Items that should be synchronized by CodeTwo Exchange Sync do not appear »
[...] You have set CodeTwo Exchange Sync to synchronize your data. Although, in email clients like Outlook, you do not see the synchronized items. Solution: CodeTwo Exchange Sync does not use any email client at all - it operates directly on the Exchange Server, using MAPI libraries that are responsible for accessing and modifying [...] (ID:563)
How to reinstall CodeTwo Exchange Sync »
[...] How to reinstall CodeTwo Exchange Sync? Solution: Please follow the below steps to uninstall or reinstall the CodeTwo Exchange Sync: Stop the synchronization service either from within the program's administration panel or from Windows Services menu (services.msc). Remove all MAPI profiles created by CodeTwo Exchange [...] (ID:230)
Configuring scheduled synchronization in Exchange Sync »
[...] How to configure scheduled synchronization in Exchange Sync. Solution: If you do not use CodeTwo Exchange Sync too often, do not need to synchronize your data all the time or want to save some resources scheduling is a solution for you. After installing and configuring CodeTwo Exchange sync, run your Task Scheduler on [...] (ID:249)
How to run the Exchange Sync service under a newly created user »
[...] You have to run the CodeTwo Exchange Sync service under a newly created user. Solution: If the status of the Exchange Sync service is stopped (following a server restart) and the service cannot be started, you will need to follow the steps from this article. This problem might be caused by a lack of appropriate permissions of [...] (ID:188)
How to set up IIS for CodeTwo Exchange Sync and CodeTwo migration software »
[...] enabled for Rpc authentication. Failed to open mailbox 'Private Folders'. MAPI logon failed (MAPI_E_LOGON_FAILED)(0x80040111). Solution: CodeTwo Exchange Sync and CodeTwo Exchange /Office 365 Migration require the following settings of IIS: SSL encryption for the Rpc service in IIS - disabled. (The MAPI profile used to [...] (ID:287)
Useful information about CodeTwo Exchange Folders (installation file and user's manual) »
[...] You cannot find the user's manual and the installation file for CodeTwo Exchange Folders. Solution: We have withdrawn the CodeTwo Exchange Folders from the market and that is why there is no information about this product on our website. However we do not leave our existing customers without a support. Below you can see the [...] (ID:420)
How to allow PowerShell to connect to Exchange Server over IP address »
[...] You need to be able to connect with PowerShell to your on-premises Exchange Server by using its IP address instead of its FQDN or hostname. Solution: In order to allow PowerShell to connect remotely over an IP address, PowerShell Virtual Directory in IIS must be configured for basic authentication. Follow the steps below to do [...] (ID:601)
Finding large items in Exchange mailboxes »
[...] You want to find and list the largest items in Exchange mailboxes. Solution: This article helps you list the largest items in mailboxes. This knowledge can be useful in various circumstances. For example, you want to migrate an Exchange organization, and the target Exchange Server's message size policies are more strict than [...] (ID:440)
How to undo the synchronization in CodeTwo Exchange Sync »
[...] CodeTwo Exchange Sync supports one-way sync of Exchange folders in one-to-many and many-to-one synchronization tasks. If you have already synchronized the contents of a folder it is not possible to reverse it simply by deselecting the synchronization task in the main windows of the program and clicking Save. If you did that, [...] (ID:202)
Sharing with CodeTwo Public Folders folder that is currently shared with Exchange Server »
[...] Public Folders presents you with an error message in the status window as below: Fig. 1. An error that occurs while attempting to share an Exchange folder. Solution: The error in question is displayed when you share with CodeTwo Public Folders an Outlook folder that is already shared different way, for example with other [...] (ID:154)
How to fix problems with configuration of CodeTwo Exchange Online connectors - Access denied »
[...] You are not able to configure Exchange Online connectors by using the program’s wizard (Fig. 1.). The following (or similar) error is displayed: Connecting to remote server ps.outlook.com failed with the following error message : [ClientAccessServer=XXXXX,BackEndServer=YYYYY,RequestId=ZZZZZ, TimeStamp=MM/DD/YYYY H:MM:SS [...] (ID:650)
How to check which version of CodeTwo Exchange Sync is currently in use. »
[...] How to check which version of CodeTwo Exchange Sync is currently in use. Solution: To check which version of CodeTwo Exchange Sync, open main Administrator window and click About icon (exclamation mark) (Fig. 1.). The resulting dialog box shows the current version of the software (Fig. 2.). Fig. 1. How to get About box. Fig. [...] (ID:114)
How to check if there is Hub Transport role installed on Exchange Server 2007 or 2010 »
[...] How to check if there is Hub Transport role installed on server Exchange 2007 or 2010? Solution: You can check if you have installed Hub Transport role in the following ways: In Exchange Management Console: check if there is Hub Transport on the list under Server Configuration In Control Panel, Administration Tools, Services [...] (ID:63)
Microsoft 365 sign-in screen appears blank when configuring a connection to Exchange Online »
[...] When configuring a connection to Microsoft 365 (Exchange Online) in CodeTwo backup or migration software, the Microsoft sign-in screen is not displayed correctly (blank screen is shown) and you cannot enter your credentials. This is similar to what is shown in Fig. 1. Fig. 1. Blank Microsoft 365 sign-in screen. Solution: [...] (ID:915)
Failed to find an exchange connection for selected mailbox »
[...] The program is unable to migrate your mailboxes and you are receiving the following error during the migration: Failed to find an exchange connection for selected mailbox. Solution: This error may be caused by the following reasons: Corrupted installation Perhaps your installation got corrupted due to some disk failures or [...] (ID:523)
Disable native signatures in Outlook on the web (OWA) and the new Outlook for Windows »
[...] article applies to Exchange Server 2013, 2016, 2019, and Exchange Online (Microsoft 365). For older versions of Exchange Server, i.e. 2007 and 2010, see this article. Problem: You would like to prevent users from creating individual signatures and adding them to emails in Outlook on the web (OWA) and the new Outlook for [...] (ID:535)
How to turn off email signatures in Microsoft Teams, Planner, and Outlook notifications »
[...] depending on the region in which you are located. If you do not want signatures to be added to them, you need to add an exception in the CodeTwo Exchange transport rule. To do so, follow the steps below: Important In the example below we are using the amer.teams.ms domain. It is possible that in your case the domain will be [...] (ID:861)
How to deploy CodeTwo signature software in a hybrid environment »
[...] CodeTwo email signature software in your hybrid Exchange environment. Solution: Since the architecture of CodeTwo Email Signatures 365 and CodeTwo Exchange Rules (including the Pro version) is completely different, the type of software you can use mostly depends on the location of user mailboxes in your organization. The two [...] (ID:805)
An email rule is applied more than once to the same message »
[...] and exceptions of every email rule to ensure that they are not overlapping. Fig. 1. The option that prevents next rules from processing in Exchange Rules software family (top window) and CodeTwo Email Signatures 365 (bottom window). If you prefer to have your CodeTwo software configured in such a way that one sender belongs [...] (ID:280)
Changing message size limits »
[...] You would like to change the message size limit, set on your target Exchange Server. This may be helpful when uploading large items via Exchange Web Services (EWS). EWS is used by selected CodeTwo products such as migration or backup software. Solution: Depending on your environment, you might need to edit the configuration [...] (ID:284)
Signatures are not added »
[...] Signatures are not added by a program from the CodeTwo Exchange Rules family. Solution: There might be several reasons for such behavior. The most probable causes and adequate solutions are described below. Missing component in a multi-server Exchange configuration Insufficient licensing in a multi-server environment Unsaved [...] (ID:551)
Sent Items Update troubleshooting »
[...] The Sent Items Update service (SIU) in CodeTwo Exchange Rules family software, including CodeTwo Exchange Rules Pro 2.x, cannot properly connect with Exchange Web Services (EWS). As a result, signatures are not being included in the Sent Items folder. In the log files, you may find the following errors: The request failed. [...] (ID:383)
Auto-replies are not working as expected »
[...] You use CodeTwo Exchange Rules Pro to manage auto-replies in your organization. You were informed that If someone sends an email to one of the users in your company, this person gets unusual auto-reply response, for example: receives an auto-reply not only from the user they sent their email to, but also from another user; [...] (ID:703)
How to fix problems related to the primary SMTP address in CodeTwo software »
[...] email address that is not the primary SMTP address in the Mailbox matching step (Fig. 1.)Providing the target mailbox address manually in CodeTwo Exchange Migration. Fig. 1. Providing the target mailbox address manually in CodeTwo Exchange Migration. The primary SMTP address may change automatically when you implement a new [...] (ID:681)
Adjusting the maximum number of open objects that a MAPI client can use at the same time »
[...] You experience problems related to Exchange Server limitations. Click the links below to learn more and get solutions. You are having problems when synchronizing big sets of changes (>250) You are not able to synchronize more than 32 folders Solution: Problems when synchronizing big sets of changes (>250) (MAPI session [...] (ID:137)
How to export a list of mailboxes to a CSV file »
[...] You need to export a list of mailboxes from an on-premises Exchange server or Exchange Online (Office 365) to a CSV file, for example, to use it with CodeTwo migration software. Solution: There are two ways to prepare a CSV file listing all the mailboxes residing on an Exchange on-premises or Exchange Online server: by using [...] (ID:525)
How to generate a CSV file for CodeTwo migration tools with PowerShell »
[...] you are planning to migrate. CSV file structure PowerShell scripts for generating a CSV file for migration Migration between Microsoft 365 (Exchange Online) tenants Migration from Microsoft 365 (Exchange Online) to on-premises Exchange Migration from on-premises Exchange to Microsoft 365 (Exchange Online) Migration between [...] (ID:906)
Message splitting in CodeTwo software and problems when sending an email to multiple recipients »
[...] message splitting needs to be enabled. This functionality is turned on by default in the current versions of programs from the CodeTwo Exchange Rules family. Read on to learn more about message splitting in CodeTwo Exchange Rules software family and how to enable/disable this option. How message splitting works in the [...] (ID:127)
How to transfer signatures between different CodeTwo products »
[...] product to another. Solution: If you want to transfer all your existing signature templates (as well as auto-reply message templates) from CodeTwo Exchange Rules or CodeTwo Exchange Rules Pro to CodeTwo Email Signatures 365, you can simply use the CodeTwo Exchange Rules Converter. Learn more about the tool If you want to [...] (ID:698)
How to set impersonation rights manually »
[...] manually. The default built-in admin account is the only one who can hold such permissions. Also, the current plans with a partial support for Exchange Online services (e.g. for frontline workers) might not support this either. For general information about supported features, consult this table. If your Microsoft 365/Office [...] (ID:285)
How signatures are added to emails sent as / sent on behalf of other users »
[...] that the SIU service is completely configured. Learn how to configure SIU in CodeTwo Email Signatures 365 Learn how to configure SIU in CodeTwo Exchange Rules Learn how to configure SIU in CodeTwo Exchange Rules Pro How to send emails as another user, with the signature of the person who sends them Example: User Alex wants to [...] (ID:710)
Legacy X500 email address displayed when replying to a migrated email message »
[...] You’ve completed an email migration from Exchange Server to Microsoft 365 (Office 365). Now, when you reply to a migrated email message, you see internal recipient addresses in the legacy X500 format instead of SMTP. When sending the reply, your email is not delivered, and you get a Non-Delivery Report (NDR). Solution: Such a [...] (ID:1052)
How to delete the contents of a user mailbox »
[...] You would like to delete the contents of a user's mailbox in Exchange Server or Exchange Online (Microsoft 365). Solution: In Exchange Server 2019, 2016, 2013, 2010 or Exchange Online (Microsoft 365), you can use PowerShell to remove mailbox contents. But before you can use specific cmdlets, you need to assign the [...] (ID:349)
How to configure smart host (mail relay) services to work with CodeTwo software »
[...] Your browser does not support the video tag. Video: How to configure a smart host's outbound connector and required transport rules in Exchange Online. Ensuring that messages are always routed to the CodeTwo cloud service first After our services are deployed and fully configured in your Office 365 tenant, an [...] (ID:626)
How to avoid recipient limit issues when using CodeTwo Email Signatures 365 »
[...] 365 in cloud (server-side) mode, this limit is exceeded when sending emails to distribution lists. Solution: This is expected behavior in Exchange Online. When a message goes through Exchange Online connectors, each recipient in the distribution list is counted individually. CodeTwo Email Signatures 365 working in cloud [...] (ID:923)
Advanced access rights management in CodeTwo Email Signatures 365 »
[...] pointer;} .player-container {display: none;} Advanced access rights management lets you organize CodeTwo email signature and autoresponder rules into teams managed by different people or groups. Watch the video below for a quick overview of this feature or keep reading for more detailed information. By default, users with [...] (ID:1090)
Delayed or blocked emails within a hybrid environment »
[...] Your organization is using a hybrid Exchange environment. Emails recently started to be delivered with a delay or fail to be delivered at all. The problems seem to intensify over time. Solution: The problems you’re experiencing are most likely related to Microsoft’s (Mail) Transport-based Enforcement System that gradually [...] (ID:1039)
How to fix common image-related problems in signatures »
[...] email conversation option. Follow the links below to find out where you can find these options when using: CodeTwo Email Signatures 365 CodeTwo Exchange Rules family of products Problems related to undesired format conversion Default email format and its conversion in email clients Every mail client can use a different [...] (ID:467)
A disclaimer is added twice to an email »
[...] You use an Exchange Online transport rule (mail flow rule) to add disclaimers to emails and CodeTwo software to add signatures. You noticed that the same disclaimer is added more than once (usually twice) to each message. Solution: When you use CodeTwo Email Signatures 365 to add cloud (server-side) signatures, your emails [...] (ID:731)
Synchronization of public folders after changing the account used for the Synchronization Service »
[...] How to synchronize public folders after you change the account used by the Synchronization Service of CodeTwo Exchange Sync. Solution: The most frequent cause of an erroneous synchronization between personal folders and public folders is the lack of appropriate permissions. This manifests itself in the log files in the [...] (ID:143)
How to keep templates in sync across multiple Administration Panels »
[...] You work with one of CodeTwo Exchange Rules products and use multiple instances of the Administration Panel. You noticed that custom templates stored in the template library of one of the Administration Panels are not available for use from other Panels. Solution: Apart from using built-in templates, the user can create custom [...] (ID:692)
How to register CodeTwo applications in Entra ID (Azure AD) »
[...] version 2.3.x). CodeTwo Office 365 Migration / CodeTwo Exchange Migration (starting version 3.2.x) and the Sent Items Update service in CodeTwo Exchange Rules family of software (starting version x.14) connect to Microsoft 365 (Office 365) by using the secure OAuth 2.0 authorization protocol. To enable this connection, first [...] (ID:840)
How to save stripped off attachments from emails to the network location »
[...] Strip off attachments to network location using CodeTwo Exchange Rules PRO Solution: If you want the CodeTwo Exchange Rules PRO to save stripped off attachments to the network location the below listed steps must be followed to ensure that the network location is accessible for such action. First of all please make sure you [...] (ID:279)
Unsupported Builds »
[...] despite successful installation. Solution: CodeTwo software supports installation only in environments with official, commercially available Exchange Server versions. Exchange builds obtained via channels different than commercial and reporting build number lower than the official, commercially available ones are not [...] (ID:469)
Why emails with no sender (e.g. automatic replies) are excluded from processing by CodeTwo »
[...] email routing mechanism in CodeTwo Email Signatures 365 uses an Exchange Online transport rule (mail flow rule) to identify emails to be processed by CodeTwo and get cloud (server-side) signatures. Since the initial release of our cloud service, the exceptions set in the rule are intended to avoid loops and duplicate [...] (ID:1077)
How to insert a company disclaimer and a personal signature into one message »
[...] You want to use older versions of CodeTwo Exchange Rules to insert multiple signatures into one email. For example, you want to insert a company disclaimer, containing information such as a postal address, VAT ID no., company registration number, etc., and a personal signature that includes user's personal details retrieved [...] (ID:15)
How to exclude signatures when an email is sent to a specific user, group or domain »
[...] user's manual for guidelines. Exclude emails sent to specific users from being routed through CodeTwo by modifying the CodeTwo transport rule in Exchange Online. Read on to learn how to do it. The CodeTwo software is designed in such a way that an email needs to be routed through the CodeTwo service to get a cloud signature. [...] (ID:758)
How to add signatures to Microsoft 365 shared or resource mailboxes »
[...] might need to be reconfigured if you want to use all features of the program. Click the links below to learn more. Configure a shared mailbox in Exchange Online – learn how to configure users' delegate rights (Send as / Send on behalf) and message copying in Microsoft 365 (Exchange Online), and how it relates to signatures [...] (ID:676)
How to exclude a public folder from migration »
[...] You would like to exclude a specific public folder from migration when using CodeTwo Exchange Migration or CodeTwo Office 365 Migration. Solution: Unfortunately, there is no such option in CodeTwo migration software that would allow you to select which public folders should or should not be migrated. However, by modifying [...] (ID:544)
Troubleshooting CodeTwo migration software »
[...] first thing for you to do when troubleshooting the CodeTwo Exchange Migration and CodeTwo Office 365 Migration software is to make sure that the program was installed and configured properly and your environment is prepared for migrations: You meet the system requirements displayed on the download website (CodeTwo Exchange [...] (ID:286)
How to insert a detailed signature in the first email, and only simplified in later correspondence »
[...] while in later replies within the same correspondence a simplified disclaimer is used including just the first and last name. Solution: CodeTwo Exchange Rules software versions: PRO 2.x, 2007 4.x, 2010 3.x, 2013 2.x, 2016 1.x, 2019 1.x and newer please refer to appropriate user's manual article that covers this topic: CodeTwo [...] (ID:14)
Agent installation problems »
[...] CodeTwo Transport Agent cannot be implemented when installing CodeTwo Exchange Rules Pro 2 or CodeTwo Exchange Rules Family. Solution: There may be two possible reasons and solutions to this problem: You may be affected by a bug persisting in versions of MS Exchange Server 2013 earlier than Cumulative Update 8 (CU8). If [...] (ID:441)
How to manage email of a former employee (automatic replies, email forwarding, and more) »
[...] in your company, but their user account still exists in your Active Directory (even if it’s disabled). In this scenario, you can use CodeTwo Exchange Rules Pro to control what to do with messages sent to this account. In this section, we will show you how to: configure automatic replies for such an account, forward emails [...] (ID:744)
How to prevent Outlook for Windows from adding native signatures »
[...] managing email signatures centrally in your organization by using a dedicated signature software (such as CodeTwo Email Signatures 365 or CodeTwo Exchange Rules Pro). You would like to disable native/personal signatures added in Outlook for Windows to avoid the problem of duplicated signatures in your users’ emails. Solution: [...] (ID:52)
Messages from Apple devices and mobile devices are sent in plain text »
[...] 365 in Outlook (client-side) mode. In this mode, email signatures are added directly in Outlook as users type their messages. Learn more CodeTwo Exchange Rules Pro: You can use the Force email format action available in the program or force an email format directly on your Exchange Server, as explained below in this [...] (ID:438)
Troubleshooting mailbox migration problems caused by MAPI limits »
[...] Failed to open inbox folder. MAPI_E_CALL_FAILED (0x80004005). Storage is not opened. Please open the MAPI storage and try again. module: C2ExchangeMigration .MAPI.Service.exe. MAPI function GetPropList failed. Access denied (MAPI_E_NO_ACCESS) (0x80070005). Failed to open folder. MAPI_E_TOO_BIG (0x80040305) Failed to open [...] (ID:516)
External email addresses are treated as internal »
[...] rule should apply to external senders only, you can achieve this by excluding internal senders. Guidelines for users of older versions of CodeTwo Exchange Rules (Pro) If you use an older version of CodeTwo software, the available options might look slightly different but the principle is the same. As a reference, see [...] (ID:292)
Strip / dump attachments - notifying recipient of removed attachments. »
[...] files attached to messages directly onto a hard drive and notify a recipient of removed attachments. Solution: One of the useful features CodeTwo Exchange Rules PRO offers is Strip/dump attachments action. It allows saving attachments from messages directly onto a hard drive. This feature lets administrators make sure that [...] (ID:200)
How to grant full access control to public folders »
[...] source server needs to be manually granted the Full control permission to the root public folders tree. The solution depends on your environment: Exchange Server 2013, 2016, 2019 and Exchange Online Exchange Server 2010 Info If you don’t have any public folders on your target server, you need to create an empty public [...] (ID:658)
How to fix problems with the migration of public folders (quota exceeded) »
[...] possible to rush the auto-split feature otherwise or to manually redirect migration to additional public folder mailbox. The above is a standard Exchange Online behavior and, as of June 2017, it is not possible to override it. Learn more about the AutoSplit process Fig. 4. Data usage of a manually created mailbox after [...] (ID:483)
How to manually edit an existing transport rule to add or remove users receiving cloud signatures »
[...] You have configured Exchange Online connectors and transport rule in your Microsoft 365 tenant for use with CodeTwo Email Signatures 365. You would like to manually change the scope of senders whose emails are routed through the CodeTwo service and stamped with signatures. Important The scope of senders is only configured in [...] (ID:890)
Font size formatting in HTML footers »
[...] to the built-in signature editor to edit the footer. Choose one of the available font sizes. Switch to HTML source view. In the editor of CodeTwo Exchange Rules 2.x or CodeTwo Exchange Rules 2007 1.x, click the HTML button at the bottom of the window. In the editor of CodeTwo Exchange Rules 3.x, CodeTwo Exchange Rules 2007 2.x [...] (ID:139)
How to add personalized email signatures to emails sent from shared mailboxes »
[...] a personal email signature in an email client. Set up an email signature template for a shared mailbox in: CodeTwo Email Signatures 365, CodeTwo Exchange Rules family of products. Important CodeTwo Email Signatures 365 lets you create personalized email signatures and make them available directly from Outlook while the [...] (ID:856)
How to add email signatures directly under latest messages »
[...] message. This means that if you create a new email signature rule in CodeTwo Email Signatures 365 or use the Insert signature action in CodeTwo Exchange Rules Pro or CodeTwo Exchange Rules family of products, then your signature will be added directly under each reply or forward message. You can change this behavior and add [...] (ID:783)
How to manually assign management roles »
[...] You want to assign only the minimum required management roles to the admin account used to connect to your Exchange on-prem environment. Solution: Since CodeTwo migration tools use the Role Based Access Control (RBAC) permission model, we know exactly which roles need to be assigned to admin accounts that are used to connect to [...] (ID:654)
How to troubleshoot the SenderNotAuthenticatedForGroup error »
[...] check failed because the sender was not authenticated when sending to this group Solution: The problem occurs when a message is sent to an Exchange distribution group address for which sender's authentication is required and this condition is not met. This may happen when using CodeTwo Email Signatures 365 or other third-party [...] (ID:560)
How to find the EWS URL and how to test it »
[...] | Select name, *url* | fl If you need the EWS URL, for example to customize the configuration of the Sent Items Update Service in CodeTwo Exchange Rules family software, you will be interested in the address listed as InternalUrl. For other purposes, you may need to use the ExternalUrl value. In some environments, the external [...] (ID:429)
Free/Busy status migration »
[...] Does CodeTwo Exchange Migration or CodeTwo Office 365 Migration software migrate Free/Busy status? Solution: The Free/busy info is a feature of MS Exchange Server provided by Availability Service. This is not something that is migrated, it is kind of data that is derived from another data. Starting MS Exchange Server [...] (ID:354)
Diagnosing CodeTwo migration software »
[...] CodeTwo assistance is required when you experience problems with CodeTwo Exchange Migration / CodeTwo Office 365 Migration or require advanced configuration of the software. You need to provide a description of your environment and/or send certain diagnostic files to CodeTwo. Solution: Please follow the steps below to provide [...] (ID:307)
How to add different signatures to new emails, replies and forwards »
[...] different signatures for new and subsequent emails. The setup procedure depends on the program you are using. CodeTwo Email Signatures 365 CodeTwo Exchange Rules family of products CodeTwo Email Signatures 365 setup In order to configure the program to add different signatures to new and subsequent emails, you need to create [...] (ID:882)
How to add multiple groups to CodeTwo transport rule in Microsoft 365 »
[...] in the Users step (Fig. 1.) of the tenant registration wizard (learn more). The chosen scope of senders is automatically added to the CodeTwo Exchange Online transport rule, which redirects your mail flow through the CodeTwo service. Tip The scope of senders can be also (re)configured by using the connectors configuration [...] (ID:784)
Error: Method not found »
[...] You find the following error in the Event Viewer logs (in the Application branch) or in the CodeTwo Exchange Rules Pro and CodeTwo Exchange Rules family agent log files: Method not found: 'Void Microsoft.Exchange .Data.Transport.Email.EmailMessage.Normalize()'. and your emails are lacking signatures and disclaimers. Solution: [...] (ID:573)
How to import an HTML signature template into CodeTwo email signature management software »
[...] your signature’s HTML code, you can skip this section. Importing HTML code into CodeTwo Email Signatures 365 Importing HTML code into CodeTwo Exchange Rules Exporting HTML signature code Before you start uploading the HTML code to the email signature management software, you need to copy/export it from its source. If you [...] (ID:868)
How to add a different signature to emails sent from mobile devices »
[...] up a specific email signature in each mobile email client as well as configuring a signature rule in CodeTwo Email Signatures 365 or the CodeTwo Exchange Rules family of products that will refer to this signature. This is not a limitation of CodeTwo software, but of email communications in general. Set up a signature on a [...] (ID:893)
Noninterpersonal messages »
[...] not added. The log files contain the following message: Non interpersonal message. Skipping it. Solution: Sometimes the software from the CodeTwo Exchange Rules family does not follow the rules despite the fact that they are defined properly. This problem affects certain nonstandard, non-user made messages such as system [...] (ID:255)
How to retain folder permissions after restoring/migrating public folders with CodeTwo software »
[...] You want to restore/migrate public folders to another Exchange environment by using CodeTwo Backup or CodeTwo migration software. At the same time, you want to keep the same folder permissions as configured on your source environment in order to restrict access to some of the folders to a specific group of users. Solution: By [...] (ID:780)
MAPI_E_FAILONEPROVIDER and mailbox permissions »
[...] When attempting to configure the CodeTwo Exchange Sync synchronization account service, you see the following error message: Unable to connect to Exchange Server. Failed to open mailbox 'Mailbox - @'. MAPI_E_FAILONEPROVIDER (0x8004011d) Fig. 1. MAPI error message while connecting to the server. Solution: The problem seems to [...] (ID:485)
The Server Monitor is not working »
[...] Solution: Use the links to read about the most common problems and recommended solutions. Servers are not listed due to security settings CodeTwo Exchange Rules services are not registered in ADSI Edit Servers are not listed due to security settings If your Exchange servers are not listed or they are loading indefinitely [...] (ID:807)
Prepare AD sync tools for migration to Microsoft 365 (Office 365) via CodeTwo software »
[...] If you are working with AD synchronization tools (e.g. Microsoft Entra Cloud Connect or Microsoft Entra Connect Sync) in an Exchange hybrid environment, there is a high probability that you applied a default configuration for the synchronization process. If so, among various synced AD attributes there is also [...] (ID:509)
How to check if my environment is hybrid? »
[...] they will not be visible to in your local AD. Instead, you need to create or edit your objects locally and synchronize the changes afterwards. Exchange Hybrid If you are running a local Exchange server environment, you can also connect it with your Office 365 tenant. This kind of deployment is usually considered a halfway [...] (ID:859)
Program sees outgoing messages as internal and does not add footers »
[...] Footers are not added to outgoing messages and the program logs them as internal mail. CodeTwo Exchange Rules classifies mail on the basis of message properties that point to the target domain. Occasionally, the program retrieves a value that indicates that the message is internal, while actually it is sent outside the [...] (ID:16)
Using Microsoft Planner with CodeTwo software »
[...] more difficult. Adding a dedicated signature for Planner messages requires taking the following two steps: Configure a transport rule in the Exchange admin center Configure a signature rule in CodeTwo Email Signatures 365 Additionally, you can create an Outlook (client-side) signature rule for messages sent to Planner from [...] (ID:641)
How to add signatures only to messages sent by selected users »
[...] this you need to add these users to the scope of senders for a given rule. Here's what has to be done: Open the Administration Panel of CodeTwo Exchange Rules (Pro). Create a new rule or edit an existing one. The next steps depend on your version of the Exchange Rules software. If you use CodeTwo Exchange Rules 2013 [...] (ID:133)
Non-Latin or accented characters are displayed incorrectly in emails »
[...] / Mozilla Thunderbird) Troubleshooting steps for recipients (Outlook for Windows only) Globally set UTF-8 encoding for remote domain(s) In the Exchange admin center (EAC), you can define settings related to transferring messages between your Exchange system and domains outside your Exchange organization, including the [...] (ID:1050)
How to check if emails are correctly routed through the CodeTwo service in Microsoft 365 »
[...] or from another user account, as discussed in this article. Make sure that: this account belongs to the senders scope defined when configuring Exchange Online connectors (as discussed here), it is included in at least one active (published) cloud/server-side signature rule, the conditions defined in the Senders, Recipients and [...] (ID:901)
Create an RBAC-compliant account for CodeTwo Software »
[...] that has only the minimum required permissions, following the Role Based Access Control (RBAC) approach. Solution: To connect to your on-premises Exchange server in CodeTwo software listed below this article (in the Related products section), you need to provide credentials of a user account from that server. This account [...] (ID:517)
CodeTwo services do not start »
[...] restart would not start. Applies to: Any service-based CodeTwo software. For problems with MS Exchange Transport service in connection to CodeTwo Exchange Rules family products please consult this article. Solution: There may be multiple reasons to which a service would not start. In general those kinds of problems are [...] (ID:385)
How to make a personal signature template including employee photos »
[...] to learn how to add user photos to email signatures. Problem: How to make a personal signature that includes employee photos? Solution: CodeTwo Exchange Rules can be used to add images to signatures centrally (in Exchange ). The image added to a signature or disclaimer does not need to be static – it can be inserted based on [...] (ID:119)
How to avoid detecting local contacts as internal recipients »
[...] The CodeTwo Exchange Rules Pro 1.x and CodeTwo Exchange Rules software recognizes contacts existing in Active Directory as internal recipients. In result, incorrect rules are applied to the messages. This Knowledge Base article is designed to use with older versions of CodeTwo software. If you have installed CodeTwo [...] (ID:297)
How to save a signature as a template »
[...] It also allows you to easily restore the signature to its saved version in case of any unwanted modifications. All the programs from the CodeTwo Exchange Rules software family are equipped with the template library that contains many predefined templates and can also store your custom templates. To save a signature as a [...] (ID:232)
Messages sent to distribution groups are received without signatures. »
[...] signatures in messages sent to distribution groups. Solution: If messages sent to a distribution group are received without signatures from CodeTwo Exchange Rules , make sure this group is set up to send delivery reports to message originator. To do so, please follow the steps listed below: On your Exchange Server go to [...] (ID:130)
How to set the correct image size in your email signature for different email clients and devices »
[...] Solution: The easiest possible method is to always insert an image in the desired size, so it does not require applying any additional HTML or CSS rules to be resized correctly. You can use one of the free graphics editors to resize your image before you insert it into your signature, for example Gimp, which allows for a [...] (ID:46)
How to include vCards as QR codes in email signatures »
[...] You would like to insert a vCard as a QR code in an email signature added by CodeTwo software. You want to have this QR code personalized so that every user has their individual vCard added to their signature. Solution: The vCard standard is a popular and easy way to share contact information. In most PC operating [...] (ID:256)
Where to find the CodeTwo domain assigned during provisioning »
[...] The unique CodeTwo subdomain assigned during tenant provisioning can be found in: CodeTwo Admin Panel, the Microsoft 365 admin center, or the Exchange admin center. Finding the CodeTwo domain in CodeTwo Admin Panel Sign in to CodeTwo Admin Panel. Click your tenant on the Tenants page, choose Exchange Online connectors from [...] (ID:854)
CodeTwo software and transaction logs »
[...] Does any CodeTwo software write anything to the Exchange transaction logs? Solution: Transaction logs in the Microsoft Exchange Server environment are files that store records of changes made to the Exchange Server database. Before a mailbox database contents change, the information is written to a transaction log file and [...] (ID:489)
Good practices for preparing an email signature »
[...] or have this support disabled. Follow the links below to learn how to convert signature templates in: CodeTwo Email Signatures 365, CodeTwo Exchange Rules family of products. Use tables with separate cells for different elements, e.g. images, text, or placeholders. Placing such elements in separate cells of a table allows [...] (ID:488)
Incorrect address or SOAP action »
[...] The CodeTwo Exchange Rules Service (of CodeTwo Exchange Rules Pro or CodeTwo Exchange Rules ) does not start. An error window might appear (Fig. 1.), with the following message: There was no endpoint listening at http://localhost:5020/ER.Engine/SettingsStorage/Viewer that could accept the message. This is often caused by an [...] (ID:428)
What is the difference between upgrade, update, and migration? »
[...] Update Migration Version number of the program The version number of every CodeTwo product consists of 4 numbers separated by dots, e.g. CodeTwo Exchange Rules Pro 2.11.0.0 or CodeTwo Office 365 Migration 2.4.1.2. The version number uses the following pattern: [major].[minor].[maintenance].[build] where: [major] – the first [...] (ID:164)
Creating the signatures in HTML, RTF and Plaintext formats »
[...] Why shall we create the signatures in all available formats? Solution: While attempting to leave the Template Editor in CodeTwo Exchange Rules PRO without creating the signature in every format, the warning window appears: in Exchange Rules 2007/2010/2013 and Exchange Rules Pro 1 (Fig. 1.) Fig. 1. Warning message after [...] (ID:157)
How to avoid duplicates in the Sent Items folder »
[...] After installing one of the programs from the CodeTwo Exchange Rules family, you see two or more copies of each message in the Sent Items folder. Solution: There are two main reasons for such behavior. Use the links to learn more. The option to create a copy of the original message when updating Sent Items is turned on [...] (ID:548)
Hyperlinks: how to change their color and style, and add Active Directory attributes »
[...] on to find out how to access the HTML source code view window. Change link color and style If you use CodeTwo Email Signatures 365 or CodeTwo Exchange Rules (Pro), you can change the link's color and styling in the built-in template editor by selecting your link with a mouse and using the formatting options in the Font group [...] (ID:250)
How to add dynamically changing image links to emails »
[...] Click the links below for guidelines. Current versions of CodeTwo software Older versions and products - see this section if you use CodeTwo Exchange Rules Pro 1.x, CodeTwo Exchange Rules 2007 3.x, 2010 2.x, 2013 1.x, or CodeTwo Email Signatures for Email Clients Current versions of CodeTwo software If you want to include [...] (ID:201)
Troubleshooting impersonation rights error »
[...] does not have permission to impersonate the requested user. A similar error may also occur when using the Sent Items Update feature in CodeTwo Exchange Rules Pro. Solution: This issue can be related to: EWS throttling in Exchange insufficient impersonation permissions inactive mailboxes on the target server. One quick way to [...] (ID:799)
3 steps to correct message encoding in emails »
[...] Regional characters (such as ü, ä, ø, etc.) in signatures and disclaimers added by CodeTwo Exchange Rules are not displayed correctly. Instead of the actual characters, users see strings of ? signs. Solution: This issue is most likely caused by incorrect encoding settings. For example, the proper display of European regional [...] (ID:241)
CodeTwo placeholders vs Entra ID (Azure AD) attributes vs Microsoft 365 user properties »
[...] Microsoft 365 admin center (user properties). CodeTwo Email Signatures 365 Microsoft 365 admin center Entra ID (Microsoft Entra admin center) Exchange Online PowerShell Microsoft Graph City City City City city Company n/a Company name Company companyName Country Country or region Country or region CountryOrRegion [...] (ID:980)
How to make sure older versions of CodeTwo migration software support TLS 1.2 »
[...] article relates only to older versions (2.x) of CodeTwo migration software. If you're using version 3.x of CodeTwo Exchange Migration / Office 365 Migration, see this article. Problem: Starting 31 October 2018, Microsoft makes TLS 1.2 the default security protocol in Office 365. TLS 1.0 and 1.1 still work, but Microsoft does [...] (ID:766)
How to make sure CodeTwo migration software supports TLS 1.2 »
[...] can compare the number of the version you're using (displayed on the program's title bar) with the version on the software's download page (CodeTwo Exchange Migration | CodeTwo Office 365 Migration). If you're not using the latest version, you need to update the software. For guidelines, see How to update CodeTwo migration [...] (ID:763)
How to troubleshoot EWS connection by using EWSEditor »
[...] You get errors when you use CodeTwo software to connect to (or execute a specific action upon) a mailbox or public folder via the Exchange Web Services (EWS) protocol. Solution: To verify if an error is related to CodeTwo software or to your environment, you can use a tool called EWSEditor to connect to the mailbox or public [...] (ID:749)
What happens to my emails after migration if the source and target domains are different »
[...] to transfer your domain from the source environment to the new one. Check out Microsoft documentation on how to add a new domain to Office 365 or Exchange on-premises for more information. Important If you are about to transfer a domain between two Office 365 tenants, make sure you first remove the domain from the old tenant [...] (ID:742)
How to add a user to Organization Management group »
[...] keep PowerShell updated to avoid compatibility problems. To download the newest version of PowerShell please visit this Microsoft website. If the Exchange Server is in remote location for example hosted or you are connecting to Office 365 learn how to connect to remote Exchange via Powershell. To manage assignment locally (MS [...] (ID:493)
How to make sure CodeTwo Out of Office Manager supports TLS 1.2 »
[...] are looking for a way to manage out of office messages for all users in your Exchange organization, try out the Auto respond feature in CodeTwo Exchange Rules Pro. Problem: Starting 31 October 2018, Microsoft makes TLS 1.2 the default security protocol in Office 365. TLS 1.0 and 1.1 still work, but Microsoft does not provide [...] (ID:764)
How to globally enforce UTF-8 encoding for OWA »
[...] You would like to globally enforce UTF-8 encoding for your Outlook Web App. Solution: Exchange Online (Office 365) As of July 2016, it is not possible to globally enforce a specific encoding for OWA in Office 365. Exchange Server on-premises To globally enforce specific encoding settings for all OWA users in Exchange Server [...] (ID:343)
NDR messages from CodeTwo Email Signatures 365 »
[...] one of your recipients, the CodeTwo service automatically generates a Non-Delivery Report (NDR) to let you know about that. This happens if the Exchange Online Protection (EOP) server rejected further processing of a message that received a signature. Although, at first glance it may appear that the delivery error was caused by [...] (ID:598)
CodeTwo Reseller Panel: frequently asked questions (FAQ) »
[...] accordingly. For license upgrade / migration To place an order for an upgrade of licenses to a higher version or to migrate, e.g. from CodeTwo Exchange Rules to CodeTwo Exchange Rules Pro (click here for comparison), go to the Store tab of the Reseller Panel and click Buy next to the CodeTwo product you would like to [...] (ID:810)
How the deprecation of Basic Authentication in Microsoft 365 affects CodeTwo Backup »
[...] ability to access and back up various data in Microsoft 365 such as mailboxes, public folders, SharePoint sites, OneDrive sites, etc. Solution: Exchange Online in Microsoft 365 Microsoft disabled Basic Authentication in Exchange Online in all Microsoft 365 tenants as of January 2023. The latest versions of our backup solution [...] (ID:1008)
How to limit license consumption in CodeTwo Email Signatures 365 »
[...] limit the scope of users consuming licenses when using cloud mode: Limit the scope of licensed users Limit the scope of senders when configuring Exchange Online connectors Limit the scope of senders by editing the CodeTwo Exchange transport rule Info The solutions provided here are based on using groups available in your [...] (ID:931)
Troubleshooting the ‘Mailbox does not exist’ error »
[...] to perform this command. Mailbox does not exist Failed to resolve source mailboxes email addresses Migration process has been terminated. C2ExchangeMigration .Ews.Exceptions.NonExistentMailboxException: Mailbox '' doesn't exist. Solution: It seems that the admin account you use with CodeTwo software to perform backup or [...] (ID:781)
Migrating default Outlook folders »
[...] environment. Solution: Folders like Inbox, Sent Items, Drafts, Calendar, Contacts, etc. are the default folders used in users’ mailboxes in Exchange and Outlook. These folders have the WellKnownFolderName property that allows them to be identified regardless of the display language set in Exchange /Office 365. CodeTwo [...] (ID:712)
How to check the location of an Office 365 tenant and Office 365 mailboxes »
[...] Solution: You can view the location of your Office 365 tenant in the Microsoft 365 admin center (Office 365 admin center) or by accessing your Exchange Online via PowerShell and executing appropriate cmdlets. Exchange Online cmdlets will also let you find out the exact location of your Office 365 mailboxes. Use the links below [...] (ID:669)
Items do not appear on mobile devices synchronized by ActiveSync service »
[...] You have enabled the synchronization in CodeTwo Exchange Sync product. On desktop clients you are able to see that the data is being synchronized. However, on the mobile devices connecting via ActiveSync you do not see the items. Solution: First of all, make sure that the synchronization actually works. To do so, please open [...] (ID:564)
Error opening default mailbox in the MAPI profile »
[...] in to the OWA with it to verify that, its mailbox was never used - same as above, log in to OWA, its mailbox has MAPI access feature disabled in Exchange mailbox properties, is hidden from Exchange Address List, you provided a wrong password for it, the password has expired for it while you were logged in, you have never [...] (ID:414)
Invalid agent assembly path »
[...] in your Application Event Viewer log file: Failed to create type 'Agent.CAgentFactoryRouting' from assembly 'E:\Program Files\CodeTwo\CodeTwo Exchange Rules Pro\CodeTwo.ER.Agent.dll' due to error 'Invalid agent assembly path.'.Microsoft.Exchange .Data.ExchangeConfigurationException : Failed to create type [...] (ID:373)
How to fix problems with message headers in Office 365 »
[...] too long header. Solution: You might have encountered a recent Office 365 service health issue in which EOP is unable to strip the X-Microsoft-Exchange -Diagnostics-untrusted header from your messages. This leads to oversized message headers and thus prevents messages from being delivered. The issue, referred to by Microsoft [...] (ID:617)
CodeTwo signatures are not added to emails in Microsoft 365 - Troubleshooting »
[...] connectors and specify the scope of senders who will receive signatures. To do so, open the Admin Panel's Tenants page, click your tenant, select Exchange Online connectors in the menu on the left, and click Configure connectors automatically. Then, follow the steps described in the user's manual. If necessary, you can also [...] (ID:618)
A signature is inserted in a wrong place in a message »
[...] placement settings in the editor of your CodeTwo software. To learn how to do that, see: this manual - if you use software from the CodeTwo Exchange Rules family this manual - if you use CodeTwo Email Signatures 365. If the settings in the editor are correct, but the signature is still inserted in a wrong place, the [...] (ID:195)
How to avoid proxy-related issues when using the Sent Items Update service »
[...] error: The request failed. The remote server returned an error: (407) Proxy Authentication Required. Fig. 1. The error visible in CodeTwo Exchange Rules Pro 2. Solution Firstly, please check if the account used for Sent Items Update service is allowed to go through your proxy, because the problem may be related to the [...] (ID:470)
How to reconfigure obsolete server connections that use Basic Authentication in CodeTwo Backup »
[...] for your tenant. A similar message is displayed when you run a job that uses an obsolete connection. Solution: Starting with version 2.3.x for Exchange Online and version 2.4.x for SharePoint Online, CodeTwo Backup has stopped using Basic Authentication. Now, it uses Modern Authentication (OAuth 2.0). This means you need to [...] (ID:875)
Troubleshooting problems with emails and email signatures on mobile devices »
[...] the conversation. This is the default behavior in all recent versions of the iOS operating system. Luckily, if you use software from the CodeTwo Exchange Rules family, you can bring these pictures back via a dedicated action: Restore images removed by iPhone and iPad. The action is available in CodeTwo Exchange Rules and [...] (ID:683)
How to integrate Microsoft Teams with your email signature in multiple ways »
[...] a Microsoft Teams call, chat, etc. when clicked by the recipient of your message. Solution: Using CodeTwo Email Signatures 365 and the CodeTwo Exchange Rules family of products, you can enhance your email signatures with links that let your recipients quickly access different Microsoft Teams features to communicate with you. To [...] (ID:905)
How to correctly insert dynamic fields into signatures »
[...] pulled from AD. Solution: Tip You may want to consider upgrading your CodeTwo software to the latest version. We solved this problem in: CodeTwo Exchange Rules Pro 2.x CodeTwo Exchange Rules 2019 CodeTwo Exchange Rules 2016 The latest versions include numerous improvements that will make your work with the software easier [...] (ID:254)
CodeTwo Email Signatures 365 integration with CRM systems »
[...] (not composed in Outlook) can easily get cloud (server-side) signatures from CodeTwo Email Signatures 365, provided these emails are routed through Exchange Online and the CodeTwo cloud service, and your users are not impersonated by CRM in any way. CodeTwo Outlook (client-side) signatures are added by the CodeTwo Web Add-in as [...] (ID:1044)
How to migrate individual on-premises mailboxes and make them cloud-only in a hybrid deployment »
[...] You need to set up specific mailboxes as cloud-only after their migration from an on-premises Exchange server in a hybrid environment. Solution: Follow the steps below to change selected on-premises mailboxes to the Office 365 ones: Prepare the AD synchronization process for all users (mailboxes) planned to be migrated to the [...] (ID:990)
How to migrate on-premises public folders to Microsoft 365 in a hybrid environment »
[...] Your organization uses on-premises Exchange public folders in a hybrid deployment. You would like to know how to migrate their content to the cloud using CodeTwo Migration for Office 365. Solution: To allow Exchange Online to access on-premises public folders you had to change their mode to Remote (as per this Microsoft [...] (ID:944)
How to fix problems related to remote PowerShell connections »
[...] Due to various PowerShell errors, you cannot configure a server connection to the target on-premises Exchange environment in your CodeTwo software. You may encounter one of the following errors: Connecting to remote server failed with the following error message: The WinRM client cannot process the request. or The request for [...] (ID:824)
How to make sure CodeTwo Backup supports TLS 1.2 »
[...] of CodeTwo Backup for Office 365 that does not support TLS 1.2. You are not able to configure a connection to Microsoft 365 (Failed to connect to Exchange Server) You are not able to select Microsoft 365 public folders to be backed up or restored Your Microsoft 365 backup job or restore job fails You are not able to configure [...] (ID:762)
Failed to configure MAPI profile »
[...] You are unable to configure source Server connection due to a window pop-up error: Failed to connect to Exchange Server using account . Failed to configure MAPI profile. Also, MAPI Service log files contain the following entries: Error: Error configuring Microsoft Exchange service in the profile. (0x81002746). Error: Failed [...] (ID:506)
How to fix problems with verification of group membership »
[...] Therefore, ensure that the user you chose in the Service account step meets all the requirements described in the user's manual of CodeTwo Exchange Migration or CodeTwo Office 365 Migration. If you are going to migrate public folders, double-check that this account has the permissions to access them. Be advised that some new [...] (ID:579)
How to stop adding signatures to read receipt messages »
[...] normal behavior for CodeTwo Email Signatures 365 to add signatures to them. If you want the program to stop doing so, you need to edit the CodeTwo Exchange transport rule that is responsible for redirecting emails to the CodeTwo service, where they get cloud (server-side) signatures. Important The steps below involve replacing [...] (ID:883)
How to fix problems with emails encrypted by Azure RMS »
[...] 365 To check if your problem is related to the conflict between the Office 365 and the Azure RMS encryption services, you need to: Open your Exchange admin center. Choose Mail flow > Rules from the left menu. Find the Exchange Online transport rule that is responsible for message encryption in your organization, click it [...] (ID:671)
You are not able to resend a message updated by SIU »
[...] You cannot use a resend option for a message processed by the Sent Items Update service (SIU) of CodeTwo Exchange Rules PRO or CodeTwo Exchange Rules family software. The attempt to resend the e-mail ends with the following error message in your Outlook: You do not have permissions to send the message on behalf of the [...] (ID:423)
How to reduce line spacing in a signature template »
[...] There is a large gap between the lines in your signature template created in CodeTwo Exchange Rules software. Solution: This happens when you press Enter to go to the next line (Fig. 1). Fig. 1. Two lines of text entered as separate paragraphs. Signature editor used in CodeTwo Exchange Rules software interprets the Enter [...] (ID:247)
How to use a font type or size that is not included on the font list of the signature editor »
[...] CodeTwo software versions, you can access the source code view by clicking the Source button on the toolbar (Fig. 1.). In the Editor of CodeTwo Exchange Rules 2.x or CodeTwo Exchange Rules 2007 1.x, click the HTML button at the bottom of the window. In the Editor of CodeTwo Exchange Rules 3.x, CodeTwo Exchange Rules 2007 2.x, [...] (ID:62)
Troubleshooting the ApplicationImpersonation role assignment »
[...] the command Enable-OrganizationCustomization. Solution: Important This problem, as well as the solution described below, applies only to CodeTwo Exchange Migration and CodeTwo Office 365 Migration version 3.1.x and older. We recommend updating your CodeTwo migration software to the newest version. Click the links below to [...] (ID:836)
Troubleshooting CodeTwo certificate validation problems »
[...] date, you will be provided with a link to download the latest version of your product. Use the links below to learn more about updating: CodeTwo Exchange Migration CodeTwo Office 365 Migration CodeTwo Backup Once you complete the update, there shouldn’t be any problems with certificate validation, and your CodeTwo software [...] (ID:759)
Does CodeTwo migration software support delta pass migrations? »
[...] Does CodeTwo Exchange Migration or CodeTwo Office 365 Migration support "delta pass" migrations? Solution: Our migration software has a built-in feature that checks if an already migrated mailbox received any new items. Simply click the Run delta migration button and the program will check if there are any new items in the [...] (ID:333)
Sent Items Update thread abort exception »
[...] Error: Error on CEmailQueueProcesingThread.Proceed function., Thread was being aborted. Solution: This behavior is a result of a bug in CodeTwo Exchange Rules software. The bug is a minor issue which results solely on logging the above quoted message to the Sent Items Update log files. Both software and Exchange Server work [...] (ID:444)
How to create a social media button »
[...] you are using a version of CodeTwo Exchange Rules that is not listed in the Related products section (below this article), see this article instead. Problem: How to insert a social media button into your signature. Solution: CodeTwo Exchange Rules family programs do not have yet a built in feature of inserting clickable [...] (ID:294)
How to remove email signatures added by mobile devices »
[...] will not be removed. This phrase will not be removed as well. Use the links below to get guidelines for: CodeTwo Email Signatures 365 CodeTwo Exchange Rules (Pro) CodeTwo Email Signatures 365 This solution works for users who get CodeTwo signatures in the cloud (server-side), regardless of which mobile email app they use [...] (ID:789)
How to add cloud (server-side) signatures to calendar messages »
[...] the changes, if necessary. To turn on signatures for calendar messages, you need to reconfigure the program's transport rule: Sign in to the Exchange admin center. Go to Mail flow >Rules . Select the CodeTwo Exchange transport rule on the list and, in the pane that opens, click the Edit rule conditions button (Fig. 1.). [...] (ID:631)
Message recall/revoke in Outlook & CodeTwo Email Signatures 365 »
[...] in Outlook to work as expected, the following conditions need to be met: Both the recipient and the sender need to belong to the same Exchange organization. To access the message recall feature, you, as the sender, must use Outlook for Windows, the new Outlook for Windows, or Outlook on the web (OWA). Outlook versions for [...] (ID:811)
How to export public folders to a PST file »
[...] to export your backed-up public folder data to a PST file by using CodeTwo Backup. Solution: CodeTwo Backup fully supports exporting backed-up Exchange data, including public folders, to PST files. This can be achieved by following the steps below: Important If your public folders are already backed up in one of your [...] (ID:751)
How to migrate public folders from MDaemon Email Server with CodeTwo migration tools »
[...] You want to migrate mailboxes from MDaemon Email Server to your Exchange server or Microsoft 365 (Office 365) with CodeTwo migration tools. However, by using the default MDaemon settings, public folders are migrated along with every mailbox, so you end up having the exact copy of public folders’ content in each migrated [...] (ID:727)
How to recreate Outlook profiles after the migration »
[...] message is shown: Outlook cannot log on. Verify you are connected to the network and are using the proper server and mailbox name. The Microsoft Exchange information service in your profile is missing required information. Modify your profile to ensure that you are using the correct Microsoft Exchange information service. [...] (ID:726)
How to fix problems with message approval for distribution groups in Microsoft 365 »
[...] 50 emails asking for message approval. Solution: The problem with multiple approval notifications occurs when your message approval is based on an Exchange Online transport rule with the Forward the message for approval action (Fig. 1.). Fig. 1. A sample transport rule used for message approval. To fix this problem, you [...] (ID:691)
How to troubleshoot CodeTwo Outlook Sync »
[...] that CodeTwo Outlook Sync will meet your needs. If you need to synchronize more than two Outlook instances, you may want to consider using CodeTwo Exchange Sync. This program allows you to automatically synchronize Microsoft Exchange Server folders to create group calendars and other shared folders. It also helps you sync [...] (ID:655)
What to do when you are unable to use CodeTwo software after a major Windows 10 update »
[...] this issue, please follow the steps appropriate for your product: CodeTwo Public Folders: click here. CodeTwo Sync for iCloud: click here. CodeTwo Exchange Sync: click here. CodeTwo Public Folders Mostly, the only issue that can be encountered is that the Syncing Master service cannot be started and you are receiving the [...] (ID:599)
Drag and Drop not working in Outlook »
[...] as shown below – the space before the slash (‘/’) is there on purpose. Fig. 2. A customized startup of Outlook. Turn on or off Cached Exchange Mode. Click the File tab on the Outlook’s ribbon. Next, click Account Settings and select Account Settings from the drop-down menu (Fig. 3.). Fig. 3. Accessing [...] (ID:542)
Increase the number of attempts for opening message store »
[...] At the system startup, CodeTwo Exchange Sync Service fails to open the Message Store with default number of attempts. As a result, the synchronization service does not work and needs to be manually started. Solution By default, CodeTwo Exchange Sync service attempts to open the Message Store for 30 times. This is done [...] (ID:502)
Backup speed »
[...] party website and start the Internet connection speed test, take a screenshot of the results. Connect to your Microsoft 365 (Office 365) / target Exchange Server via Powershell and execute the below cmdlet, take a screenshot of the results (this will gather statistics about the mailbox): Get-MailboxStatistics -identity | fl [...] (ID:476)
What is UPN (User Principal Name)? »
[...] rule. How to check or modify the UPN of a user Use the links below to learn how to check and change UPNs in various environments. Microsoft Exchange Server Office 365 Microsoft Exchange Server To check or modify a UPN in Exchange , you need to: Open Active Directory Users and Computers on your domain controller (DC) [...] (ID:448)
Error: (407) Proxy Authentication Required »
[...] You get the following error in CodeTwo Exchange Migration: Error: (407) Proxy Authentication Required. Solution: There may be a few reasons for this error to occur. Basically, this problem occurs when there is something wrong with your environment network configuration, most likely DNS settings. If you tried connecting to [...] (ID:407)
Error: There is no email program associated to perform the requested action »
[...] (CDO). If you experience this error with CodeTwo software, see the sections below to learn about the probable causes and solutions. CodeTwo Exchange Sync Tools and programs for Outlook CodeTwo Exchange Sync If you get the described error when you install CodeTwo Exchange Sync, the most probable cause is that CDO is outdated [...] (ID:351)
Track link clicks in email signatures »
[...] relate only to older versions of our software. If you use a current version, see the user's manual of your product for more information: CodeTwo Exchange Rules | CodeTwo Exchange Rules Pro | CodeTwo Email Signatures 365 Problem: You want to track users' clicks on links in your signatures and disclaimers, to measure [...] (ID:499)
Error related to deserializing object graph »
[...] reached. This may happen in some scenarios, especially when you are trying to: Import rules configuration file of a very large size in CodeTwo Exchange Rules and CodeTwo Exchange Rules Pro Error: The formatter threw an exception while trying to deserialize the message: There was an error while trying to deserialize [...] (ID:498)
How to add an exception for the CodeTwo software in a transport rule »
[...] You use an Exchange transport rule to block or filter messages that do not meet specific conditions. You want to exclude messages processed by CodeTwo Email Signatures 365 from this rule to ensure that the mail flow through CodeTwo is not affected or blocked. Solution: When you define an exception for messages processed by [...] (ID:938)
How to insert individual vCard links into email signatures »
[...] code of your signature should look like this: Download vCard Learn how to insert URLs to signatures in: CodeTwo Email Signatures 365 CodeTwo Exchange Rules family of products CodeTwo Email Signatures for Email Clients and older versions of CodeTwo programs To include a whole vCard URL in a signature template, you need to [...] (ID:207)
Out of office messages are not processed »
[...] with signatures by CodeTwo Email Signatures 365. Solution: The reason for this is the fact that each out of office message is sent directly by Exchange Online and not by the original sender's email client. Because of that, autoreply messages lack the Return-Path message header, or the header is set to . This header is [...] (ID:575)
Emails sent via SMTP are not routed correctly when you use a smart host service »
[...] IP matches the Azure region of your CodeTwo services. Follow the steps below. Sign in to your Microsoft 365 admin center. Go to Admin centers > Exchange to access your Exchange admin center (EAC). Select Mail flow > Connectors from the left menu. Apart from the default CodeTwo connectors, you can probably see the [...] (ID:643)
Meeting Request, Response and Cancellation messages are not updated in Sent Items folder »
[...] Solution: For such items (Meeting Request, Meeting Response and Meeting Cancellation) the signature is added only for those outgoing from the Exchange Server, and not the ones already saved in the Sent Items folder. The reason for this is that items such as Meeting Request, Response and Cancellation that have already been sent [...] (ID:189)
Outlook automatic replies are not delivered to external recipients »
[...] instructions from this section of the Microsoft article. External auto replies disabled for remote domain(s) If you add a new remote domain in the Exchange admin center (as shown in this Microsoft article), the delivery of automatic replies (OOF messages) to recipients in that domain is enabled by default. However, there might [...] (ID:1033)
Troubleshooting migration problems caused by conflict with Outlook »
[...] When connected to a source Exchange server via the MAPI protocol, you are unable to continue the migration after installing the Office suite that includes Outlook. You receive the following or similar error message: Migration process has been terminated. System.ServiceModel.FaultException: Unable to access mailbox: '' [...] (ID:994)
How to use connections created by other users in CodeTwo Backup »
[...] user cannot be edited by other users. This is the program’s safety mechanism, used to prevent unauthorized users from accessing data from your Exchange or SharePoint servers (by backing them up using these server connections). Users can still use any server connection defined in the program when configuring restore jobs. [...] (ID:877)
How to make sure CodeTwo Email Signatures for Email Clients supports TLS 1.2 »
[...] systems (such as Windows Server 2008) have TLS 1.2 disabled or do not support it at all. The article shows how to ensure your Windows Server and Exchange Server version supports TLS 1.2. (ID:767)
How to make sure CodeTwo User Photos for Office 365 supports TLS 1.2 »
[...] systems (such as Windows Server 2008) have TLS 1.2 disabled or do not support it at all. The article shows how to ensure your Windows Server and Exchange Server version supports TLS 1.2. (ID:761)
How to create an extended message trace report in Office 365 »
[...] extended message trace report in a CSV file, e.g. for diagnostic purposes. Solution: This short video shows how to run an extended message trace in Exchange Online: There are various types of message traces you can run but, for diagnostic purposes, you should prepare an extended message trace report because it contains the [...] (ID:660)
Error opening default folder (MAPI-E-INVALID-ENTRYID) »
[...] specific issue. Probably the internal IDs of default folders in mailboxes (e.g. Journal or Notes) became corrupted. Therefore, when CodeTwo Exchange Migration uses MAPI libraries in order to access the data, the program is unable to access data located inside those folders. At this point we have confirmed that running the [...] (ID:494)
Invalid mime content »
[...] During the migration with CodeTwo Exchange Migration or CodeTwo Office 365 Migration some items are not migrated and one of the following errors is recorded for them in the log files: Error while uploading package. System.Exception: [ErrorMimeContentInvalidBase64String] - Invalid base64 string for MIME content. Error [...] (ID:451)
Using MFCMAPI to check mailbox read and write permissions »
[...] if you have read and write permissions to a mailbox. This may be useful to diagnose permission issues with CodeTwo software, for example CodeTwo Exchange Sync or CodeTwo Exchange Folders. Solution: The below steps present an attempt to create a folder within a mailbox using MFCMAPI. As an example Public Folders mailbox is used [...] (ID:363)
How to add the alt text HTML attribute to an image in a signature »
[...] and adapt it to your needs, or edit your template from scratch before moving on to step 2. Fig. 1. Accessing signature template in CodeTwo Exchange Rules Pro to add alt text attributes. * The Auto respond action is available in CodeTwo Exchange Rules Pro only. Click the Source button (Fig. 2.). The window with the source [...] (ID:988)
How to automatically remove signature elements (placeholders) that cannot be replaced with AD data »
[...] a department name instead of a job name, and so on. Learn more about conditional placeholders used in: CodeTwo Email Signatures 365 CodeTwo Exchange Rules (Pro) How to use RT tags to automatically remove empty AD attribute placeholders and accompanying phrases Open your CodeTwo software and edit the signature template with [...] (ID:787)
How to create a rule that applies to individual users and not to distribution groups they belong to »
[...] You use Exchange distribution groups and want to set up a rule (in the CodeTwo Exchange Rules family of products) that will apply only to individual recipients, not to the distribution groups that include these recipients. Let's consider the following example: An auto-reply is set for John Smith, who is a member of the [...] (ID:677)
Signatures are not visible in emails in the Sent Items folder on mobile devices »
[...] is not enough as it may be running in cached mode or its folders may not be updated fast enough. CodeTwo Sent Items Update service uses native Exchange Web Services (EWS) API calls to update messages directly in the Exchange Server mailboxes. That is why we need to check folders in OWA i.e. directly on the server. [...] (ID:505)
CodeTwo signatures in Outlook for iOS and Android – troubleshooting & FAQ »
[...] you need to additionally enable support for mobile Outlook add-ins in Microsoft 365, as it is disabled by default. Proceed as follows: Connect to Exchange Online via PowerShell, as described here. Run the following cmdlet: Set-OrganizationConfig -OutlookMobileGCCRestrictionsEnabled $false Disconnect Exchange Online, running [...] (ID:1079)
Creating new AD users in a specific organizational unit »
[...] unit (OU) within your Active Directory. Solution: By default, new Active Directory users are put in the Users container (CN=Users). Since CodeTwo Exchange Migration uses the same settings, users created by the program on the target server are also placed there. If you want the program to create new users in a new or some [...] (ID:729)
CodeTwo Backup requires additional licenses to back up public folders »
[...] You are not able to back up your public folders due to insufficient number of licenses. However, you believe that you have enough licenses to run the backup job for selected scope of users. Solution: During the provisioning of public folders, a default permissions level is set to allow all your users to modify the contents of [...] (ID:965)
Troubleshooting CodeTwo license status verification issue »
[...] shows the wrong number of available licenses. Use the links below for instructions specific to your product: CodeTwo Backup CodeTwo Office 365 / Exchange Migration CodeTwo Backup Close the Administration Panel of CodeTwo Backup. Go to Control Panel > Administrative Tools > Services (or run services.msc) and stop the [...] (ID:828)
Office 365 group mailboxes are not being backed up »
[...] that group. However, keep in mind that the user who will be assigned the owner or member role needs to have a mailbox, i.e. you need to assign an Exchange Online license to that user. Once you assign an owner or member to the group, you will be able to back up the group's mailbox practically instantly. Another solution is to [...] (ID:803)
How to manage mailboxes in Microsoft 365 after migrating them within a hybrid environment »
[...] with CodeTwo migration tools, you are unable to change some of the user settings in Microsoft 365 (Office 365) – both via Windows PowerShell or Exchange admin center in Exchange Online. You receive the following or similar message: This user is synchronized with your local Active Directory. Some details can be edited only [...] (ID:750)
How to set up DNS records properly for a migration »
[...] domain in the same forest but in different site. There are many possible migration scenarios - see a description of some of them in CodeTwo Exchange Migration user's manual. Please review the whole article below before you start applying any changes. The bottom line is that you must be able to connect to the target server from [...] (ID:524)
Error: MAPI logon failed (MAPI_E_LOGON_FAILED) (0x80040111) »
[...] You are able to migrate particular number of mailboxes (for example 20) with CodeTwo Exchange Migration or CodeTwo Office 365 Migration but after reaching that number further mailboxes are not migrated and the following error code can be found in the mailbox log files: MAPI logon failed (MAPI_E_LOGON_FAILED) (0x80040111) [...] (ID:412)
Saving signature template as a file in CodeTwo Email Signatures 365 »
[...] the .c2cf or .c2tf file you want to open. Fig. 2. Loading the signature template from a file in the signature template editor. See also: CodeTwo Exchange Rules Converter – an easy-to-use tool that allows you to transfer rules and templates from CodeTwo Exchange Rules to CodeTwo Email Signatures 365 (ID:849)
What to do if I removed the CodeTwo domain assigned to my Microsoft 365 tenant? »
[...] propagates in your Microsoft 365. Still, we advise that you react quickly. To solve this issue, you need to follow these steps: Sign in to the Exchange admin center (EAC), go to Mail flow >Rules . Write down or take screenshots of your CodeTwo transport rule (see Fig. 2.). This will later help you recreate the scope of users [...] (ID:721)
How to add a placeholder-based image »
[...] on who the sender is. This allows you to use embedded images as well. Learn more in the editor's manual for: CodeTwo Email Signatures 365 CodeTwo Exchange Rules family of products If you are going to include photos of your users, consider using the {Photo} placeholder instead. Learn more in the editor's manual for: CodeTwo [...] (ID:581)
Limit the visibility of AD object for desired users »
[...] Admin will neither be able to browse the Users OU nor to select any users which are its members. See also: Setting up tenants in CodeTwo Exchange Rules PRO 2.x (ID:495)
Changing the default update time of an email message in the Sent Items Update module »
[...] How to change the default update time of an email message in the Sent Items Update module. Solution: The Sent Items Update service in CodeTwo Exchange Rules PRO is responsible for displaying signatures in messages located in the Sent Items folder. Such signatures are not displayed instantaneously – processing a message [...] (ID:222)
How to resolve an internal server error in CodeTwo Backup and CodeTwo Office 365 Migration »
[...] You are unable to restore or migrate data to the selected Microsoft 365 (Office 365) mailbox. You get the following error: An internal server error occurred. The operation failed. or Unable to upload item - [Item ID]. Error: An internal server error occurred. The operation failed. Solution: This error may occur if the mailbox [...] (ID:887)
How to migrate room and equipment mailboxes »
[...] Resource mailboxes, such as rooms and equipment, are not listed in CodeTwo Office 365 Migration and CodeTwo Exchange Migration, so they cannot be migrated to any server. Solution: Although the migration of resource mailboxes is not supported, there is a workaround that allows you to migrate them as regular mailboxes, and then [...] (ID:391)
Error: An item with the same key has already been added »
[...] You get an error message "An item with the same key has already been added" when trying to use remote connection feature in CodeTwo Exchange Rules PRO (1.x). Fig. 1. An error message displayed when you attempt to connect remotely. Solution: The error message is displayed because some or all your rules are corrupted. [...] (ID:366)
How to add a warning message to emails received from outside of your organization »
[...] your organization to warn your users that they may potentially contain unsafe attachments or links. Solution: It is possible to configure CodeTwo Exchange Rules Pro to add an additional warning to emails coming from outside your organization. This is done in two steps: Configure a rule for adding the warning Configure a rule [...] (ID:863)
CodeTwo Out of Office Manager: useful links (user's manual and installation file) »
[...] website. If you want to centrally manage automatic replies on your Exchange Server, you might want to check out the auto respond feature in CodeTwo Exchange Rules Pro. However, if you are still using the software, here are some useful links: User's manual Installation file Warning Note that due to Microsoft's changes related [...] (ID:823)
Images in email signatures – linked or embedded? »
[...] in a conversation and use a simplified signature in all subsequent emails. Find out how to achieve that in: CodeTwo Email Signatures 365 CodeTwo Exchange Rules Common problems with linked and embedded images To further help you decide which image type – linked or embedded – to use in your email signatures, here we're [...] (ID:662)
Admin roles in CodeTwo's Signatures app: Simple vs Advanced access rights management »
[...] Microsoft 365 global admin Team admin Access rights admin Microsoft 365 global admin Access the Signatures app Manage all rules in an organization Only rules in teams they manage (requires additional permissions) Only in teams they created Create new signature & autoresponder rules [...] (ID:1102)
Understanding basic mail related terms: message header, reply separator, source code, message file »
[...] previous occurrences of a signature is enabled. Learn how to enable this option in the editor available in: CodeTwo Email Signatures 365 CodeTwo Exchange Rules family of products What is the source code of an email message? The source code of an email is the content of this email encoded using the HTML syntax. The source [...] (ID:672)
How to set the format of date and time placeholders »
[...] month will be displayed zzz - hours and minutes offset from UTC Info If you open the properties of a placeholder for the first time: in CodeTwo Exchange Rules (Pro), the format will be displayed using your Windows locale's settings - those depend on the regional preferences of the machine which is running the Administration [...] (ID:500)
How to get a list of email aliases from Microsoft 365 »
[...] PowerShell). The script below returns a list of mailboxes with aliases configured. Check the comments in the script for more information. Connect-ExchangeOnline # First, you need to connect Exchange Online with PowerShell. You’ll need to sign in with a Microsoft 365 admin account. $mailboxes = (Get-Mailbox | select-object [...] (ID:1088)
Understanding the EX to SMTP conversion issue »
[...] You’ve migrated your items to a new server / cloud using the CodeTwo migration software. Now, when you reply to an email, in the To field, instead of a regular email address of your recipient, you see a number of tags with values similar to the ones presented below: (ID:939)
How to troubleshoot Entra ID (Azure AD) attributes synchronization problems »
[...] you can check: If Graph Explorer returns the same value that is shown in your email signature (which is incorrect), check what value is shown in Exchange Online for a given user. If the value is also not correct, update it. If the value in Exchange Online is correct, contact Microsoft support, as there might be an issue on [...] (ID:881)
Troubleshooting the 'Request Entity Too Large' error »
[...] During the migration, you are unable to upload big items to your target on-premises Exchange server, due to the following error: Error while uploading package. System.Exception: The request failed with HTTP status 413: Request Entity Too Large. Solution: The problem occurs due message size limits set for Exchange Web [...] (ID:504)
Error: [ErrorNonExistentMailbox] »
[...] You get the following error in CodeTwo Exchange Migration or CodeTwo Office 365 Migration: [ErrorNonExistentMailbox] - The SMTP address has no mailbox associated with it. Solution: The target mailbox is not fully enabled. A user must log in to the OWA and go through the initial mailbox configuration (define regional [...] (ID:411)
Target server mailbox addresses are not resolving »
[...] Target server mailbox addresses are not resolving in CodeTwo Exchange Migration or CodeTwo Office 365 Migration. Solution: In some migration scenarios such as a cross-domain migration the target server email addresses do not resolve and are not listed. Target mailbox address must be in that case typed in. The possible reasons [...] (ID:394)
Diagnosing CodeTwo Email Signatures for Email Clients »
[...] environment i.e. what is your MS Windows version on the server as well as on workstations, do you have a domain controller on site, do you have MS Exchange Server on premises (what version), do you use Exchange Online, if so: what plans of Office 365 do you have, is your domain already associated with Exchange Online, what [...] (ID:298)
Problems synchronizing a large number of items »
[...] items are not synchronized properly. Solution: The problem may be evident in a below scenario: A task is defined to synchronize two folders of Exchange . After the synchronization of items in folders is finished, the user drops a large number of items to the source folder from another folder (e.g. a personal folder of the [...] (ID:141)
Signature design is inappropriate when it is imported from earlier version of CodeTwo software. »
[...] problems you need to force processing every problematic signature or disclaimer. To do so, please follow steps described below: Open CodeTwo Exchange Rules PRO 2 application. Select rule which was inappropriately formatted. Navigate to the Actions tab, then choose every entry named Insert disclaimer or Insert signature. [...] (ID:433)
How to create a template with text on the left and image on the right? »
[...] You want to create a template with text on the left and image on the right. Solution: CodeTwo Exchange Rules enables you to create rules including templates. The template can contain dynamic fields from Active Directory, graphics, and tables. The formatting can be done in the built-in editor. It is also possible to create a [...] (ID:204)
How to perform updates and upgrades of CodeTwo products »
[...] Important The above procedure applies to updates and upgrades within the same product. If you are updating to another product (e.g. from CodeTwo Exchange Rules to CodeTwo Exchange Rules Pro), you might need to uninstall the current software first. See product manuals for more information. (ID:210)
Error: Failed to create empty document »
[...] When starting the Editor in Exchange Rules 2003 / 2007 / 2010, the following error message appears: Failed to create empty document. Solution: The problem is related to a conflict between the default printer and the MFC Windows library. To solve this problem, change the default printer (permanently or only when you are working [...] (ID:179)
Troubleshooting Error 1069: The service did not start due to a logon failure »
[...] applications that are installed and launched as Windows services (an example of such an application is the Sent Items Update service in CodeTwo Exchange Rules ). The issue usually occurs if you: provided a wrong account password when configuring your service, or changed the password of the account used by the service, and have [...] (ID:175)
How to create a footer with text written from right-to-left as in Hebrew or Arabic »
[...] text properly. Start editing your signature using the built-in Editor. On the HTML tab, click the source code view button. Fig. 1. CodeTwo Exchange Rules signature editor. Locate all containers (like paragraphs - tags) and modify them by adding dir=rtl attribute. An exemplary paragraph tag should look like in the [...] (ID:109)
Emails are not sent (550 5.1.8 Access denied, bad outbound sender) »
[...] users get blocked. It can also forward all suspicious emails to your mailbox. To configure these options, go to Email & collaboration > Policies & rules > Threat policies > Anti-spam and click the policy of your choice. Next, scroll down and click Edit protection settings. Now, you can enable the options (Fig. 4., items 1) and [...] (ID:699)
How to use multi-line notes in signatures and disclaimers »
[...] from Active Directory in your signatures and disclaimers. Such fields may be used to present your opening hours and many more. Solution On the Exchange Server simply open Active Directory Users and Computers tool, then navigate to the user you want to add notes. In our example it will be User1. Please right click on user, [...] (ID:439)
How to switch from deprecated preview add-in to modern Web Add-in »
[...] In this example, the cmdlet would be: Remove-App -Identity 4824019b-4635-af8d-7791-6742c5aef85a -OrganizationApp Disconnect the connection to Exchange Online: Remove-PSSession $Session I can take up to 48 hours for the add-in to be removed across your organization. Remove the deprecated add-in manually via Outlook on the [...] (ID:1067)
What is an SPF TXT record and what do you need it for? »
[...] IPv4 format. spf.protection.outlook.com is the address of a third-party server that takes part in your mail flow. Here, it’s the domain of the Exchange Online service. Third-party server addresses should always be introduced with include:. Important Third party’s domains included in this way must have SPF TXT record [...] (ID:1018)
How to disable the Outlook roaming signatures feature »
[...] Run the following cmdlet Set-OrganizationConfig -PostponeRoamingSignaturesUntilLater $true Disconnect from your tenant using: Disconnect-ExchangeOnline Disable roaming signatures globally via GPO (classic Outlook for Windows) Sign in to your domain controller. Run the Group Policy Management Console as an admin (type [...] (ID:1010)
Troubleshooting authentication problems when migrating from Google »
[...] the generated app password. Refer to the user’s manual to learn more about configuring a migration job in: CodeTwo Office 365 Migration CodeTwo Exchange Migration Once you have completed the configuration wizard, start the migration job. (ID:1000)
How to configure groups in Microsoft 365 to receive messages sent by Autoresponder »
[...] Configuring a Microsoft 365 group mailbox to receive auto replies To complete these steps, you need to be assigned the Global Administrator, Exchange Administrator, or Group Administrator role. Sign in to the Microsoft 365 admin center. Go to Teams & groups > Active teams & groups in the left-hand navigation menu, click the [...] (ID:971)
How to disable email signatures in Outlook for Mac using Intune »
[...] You would like to use Microsoft Intune to prevent your users from manually creating email signatures in Outlook for Mac. Solution: Info With CodeTwo Email Signatures 365, you can also use the modern CodeTwo Signatures Web Add-in for Outlook to centrally disable native Outlook signatures for the users you’ve deployed it for. [...] (ID:956)
How to disable email signatures in Outlook for Windows using Intune »
[...] You would like to use Microsoft Intune to prevent your users from manually creating email signatures in Outlook for Windows on their machines. Solution: You can’t use Intune to disable email signatures in the new Outlook for Windows. To see steps for the new Outlook, have a look at this article instead. With CodeTwo Email [...] (ID:955)
How to avoid converting physical address in a signature to a link »
[...] of the organization to disable the add-in globally is the best solution. To do it, they need to complete the following steps: Sign in to the Exchange admin center. In the left-hand navigation menu, choose Organization > Add-ins. Select the Bing Maps add-in and either double-click it or click the Edit button to edit its [...] (ID:947)
Does CodeTwo Email Signatures 365 impact sending limits in Microsoft 365? »
[...] You reached your daily sending limit while using a Microsoft 365 (Office 365) email account. Does using CodeTwo Email Signatures 365 cause mailbox to exceed the permitted number of messages faster? Solution: Microsoft 365 imposes a limit on the number of messages sent from a user mailbox per 24 hours. This is known as the [...] (ID:848)
How to import PST files to Outlook despite errors »
[...] error above may also show up because of the applied security settings, hidden system files, or compatibility issues between different versions of Exchange servers (including Exchange Online) and Outlook, especially if you're using Outlook add-ins. When importing Outlook items from a PST file, the program will abort the import [...] (ID:822)
Error: The specified object was not found in the store »
[...] object was not found in the store. Can't connect to the mailbox of user Mailbox database guid: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx because the ExchangePrincipal object contains outdated information. The mailbox may have been moved recently. Solution: This error may occur when our software attempts to access Microsoft 365 [...] (ID:779)
How to split an existing storage into smaller ones in CodeTwo Backup »
[...] Due to the growing volume of Exchange and SharePoint data kept in a single storage in CodeTwo Backup, you need to split that storage into a few smaller ones. Solution: To divide a storage into smaller ones, you need to create a new storage (or storages) and manually move selected data (Exchange mailboxes as well as SharePoint [...] (ID:769)
How to stop link previews from being displayed in emails »
[...] on the web. Solution: The problem is caused by the Link preview feature that is turned on automatically in Microsoft 365 (learn more) and in Exchange on-premises accounts. In Outlook on the web, Outlook.com, or Outlook Web Access (OWA) this feature displays a link preview when you insert a URL into your email or when you [...] (ID:623)
Emails land in spam/junk folder »
[...] is incorrect configuration of the SPF record in your domain's DNS. You SPF record needs to be updated by adding the CodeTwo SPF address so that Exchange Online Protection (EOP) does not flag emails processed by the CodeTwo cloud service as spam. The software cannot set this up automatically as customers might use different [...] (ID:530)
Missing MAPI profile »
[...] be visible when browsing MAPI profiles e.g. with MFCMAPI tool run under User-B. You may stumble upon this problem for example, when using CodeTwo Exchange Migration or CodeTwo Office 365 Migration. Suppose you configured a MAPI source server connection to use a different mailbox than the one that belongs to your user. The [...] (ID:522)
How to fix problems with migration of public folders caused by insufficient permissions »
[...] that are currently assigned. Please follow the steps below to grant the necessary permissions to edit and delete items in public folders in Exchange Server 2010 and newer. You should use the same account which you used while configuring the source connection in your CodeTwo migration software. Open the Exchange Management [...] (ID:510)
The request failed. The remote server returned an error: (405) Method Not Allowed »
[...] The request failed. The remote server returned an error: (405) Method Not Allowed Solution: If you have a hybrid environment (on-premises Exchange server connected to Office 365) CodeTwo Office 365 Migration might not connect to Office 365 on some occasions. This is caused by a problem with the AutoDiscover service. [...] (ID:466)
MAPI_E_AMBIGUOUS_RECIP (0x80040700) »
[...] either displayed in a window or visible in the software's log file. Fig. 1. Example of an error message window pop-up. For example, CodeTwo Exchange Sync logs the following message: Error: Error configuring Microsoft Exchange service in the profile. MAPI_E_AMBIGUOUS_RECIP (0x80040700). module: ProfManProfile.cpp, line: 157, [...] (ID:380)
Sent Items Update – the updated message is too large »
[...] the message that is over several MB. As a result the message will not be updated. Solution: In order to solve the problem, you need to modify the ExchangeWebService settings that is responsible for updating messages in Exchange mailboxes. This can be done by editing the web.config file for the EWS service. The default path for [...] (ID:185)
How to whitelist emails with cloud (server-side) signature using DLP policy »
[...] type of policy (Fig. 2.) and name your policy. Fig. 2. Choosing the custom type of the DLP policy. On the third page of the wizard, select Exchange email as the only location to apply the policy (Fig. 3.). Fig. 3. Defining the location to apply the policy. Next, on the Advanced DLP rules page that is displayed, [...] (ID:943)
Deprecated CodeTwo Signatures Add-in for Outlook (COM Add-in) »
[...] pane) Automatically or manually (via the Outlook's Signatures command) Who gets signatures? Users defined in Outlook (client-side) signature rules Users defined in Outlook (client-side) signature rules as well as other Outlook users1 Preview of cloud signatures Yes Learn more No Disable users' default Outlook [...] (ID:1075)
How to convert vCard into QR code and include it in email signatures »
[...] content and copy it. Open your email signature template in the editor of the CodeTwo software that you use: CodeTwo Email Signatures 365 CodeTwo Exchange Rules (Pro) Select a place in your signature where you would like to add a QR code, click the Placeholder button on the signature template editor's ribbon, and go to Other [...] (ID:1069)
Updating the scope of licensed users in CodeTwo after removing a group in Microsoft 365 »
[...] sure all your users will continue to get their signatures once you updated the scope of licensed users, you now may need to reconfigure CodeTwo Exchange Online connectors for your Microsoft 365 tenant and double-check all your signature and autoresponder rules . See this article to learn more. (ID:1066)
CodeTwo applications in Microsoft 365 and Azure Active Directory (Microsoft Entra) »
[...] that will expire after 90 minutes or sooner to perform these actions) On registering or deregistering your tenant / configuring or deleting Exchange Online connectors / synchronizing additional attributes in CodeTwo Admin Panel Name: CodeTwo Email Signatures 365 - Signatures app (legacy name: CodeTwo Email Signatures for [...] (ID:935)
Blocked Azure IP causes problems with email delivery »
[...] the Anti-spam policies page - use your admin's credentials to sign in. Info To manually access the page, go to Email & collaboration > Policies & rules > Threat policies > Anti-spam. Select Connection filter policy (Default) to open the settings panel, and click Edit connection filter policy (Fig. 1.). Fig. [...] (ID:834)
How to solve font-related problems in email signatures »
[...] fonts in the HTML source of your signature. See this article if you are using CodeTwo Email Signatures 365 or this article if you are using CodeTwo Exchange Rules to learn how to access the HTML source view in the template editor. In the HTML source code, find an element (e.g. a paragraph) that you would like to modify, and [...] (ID:708)
Display language of the AD field "Country" »
[...] e.g. United States, countryCode – the country code for the user's language of choice, e.g. 840. When filling the {Country} placeholder, CodeTwo Exchange Rules uses the co attribute. To modify that attribute, follow these steps: Open Active Directory Users and Computers and enable Advanced Features on the View tab (Fig [...] (ID:474)
How to save stripped off attachments from emails to the network location »
[...] the window. Do the same procedure as described in step 2. but for the SYSTEM account, the User account which is used for configuring CodeTwo Exchange Rules Pro (in my case it was the Administrator) and the Computer account for the server which has our software installed. To add the computer account for the server, [...] (ID:461)
Manual activation of CodeTwo software »
[...] activation options. If your licensing window looks differently than in Fig. 7., see this section. Fig. 7. Licensing dialog box for CodeTwo Exchange Rules with the More menu expanded. How to obtain the activation code via email To receive the activation code via email, in the Licensing dialog box click the More button and [...] (ID:437)
How to use regular expressions »
[...] Solution: Regular expressions are formulas that can be used to match or find character strings by employing wildcards and metasigns. In CodeTwo Exchange Rules family the regular expressions may be used for removing a sensitive content or check if the subject contains some regular text. As opposed to searching text phrases, [...] (ID:177)
How to avoid problems while designing the footers in old versions of CodeTwo Editor »
[...] Older or newer releases may not be affected by the issues described below. Solution: When designing a signature in older versions of CodeTwo Exchange Rules built-in editor, you should consider points listed below. Please note, that many differences in footers are related to improper behavior of mail clients applications [...] (ID:121)
Setting global encoding for outgoing messages at the server level »
[...] You need to enforce the same encoding in every Outlook client. Solution: The correct choice of encoding for outgoing messages is necessary for the faultless display of language-specific characters found in languages such as Swedish, Greek, Spanish, Danish, etc. There’s an option to change encoding directly in Outlook. [...] (ID:77)
Troubleshooting the deprecated COM Add-in »
[...] as an exception to the Attack Surface Reduction rule(s) you have in place. Warning Adding any exception to the ASR rules might reduce the level of protection they offer. After installing the COM Add-in, we recommend that you remove the exception to maintain your desired level of protection. Follow the instruction (ID:853)
How to prevent Apple Mail from removing images on replying »
[...] images display just fine. Solution: This issue is characteristic of the native mail app for iOS and cannot be attributed to an email system (e.g. Exchange Online) or third-party software (e.g. CodeTwo email signature tools) whatsoever. The reason is the Mail app’s feature that tries to remove all attachments in the reply, [...] (ID:1086)
How to disable timeout and throttling alerts in CodeTwo Backup »
[...] From now on, CodeTwo Backup will stop generating alerts for the exceptions that are triggered due to timeouts and throttling. See also: How the Exchange throttling policy impacts CodeTwo software (ID:969)
How to disable default email signatures in mobile Outlook apps with Intune »
[...] You would like to use Microsoft Intune to centrally disable the default email signature in Outlook for Android and Outlook for iOS for all users or selected groups of users in your organization. Solution: You can disable the default signature in both mobile Outlook apps by using the App configuration policies feature in the [...] (ID:957)
How to fix the issue with corrupted characters in AD data »
[...] Error: Unable to launch application. System.Runtime.Serialization.SerializationException: There was an error deserializing the object of type C2ExchangeMigration .Common.Settings.Archive. Unexpected end of file has occurred. The following elements are not closed: StreetAddress, MigrationSource, Assignment, Assignments, Archive. [...] (ID:945)
How to change the retention period for good/bad news alerts in CodeTwo Backup »
[...] removed automatically based on their age. MaxAlertCyclesCount can be used to limit the number of alerts generated per job cycle (i.e. a completed Exchange /SharePoint backup or restore job). For example, if a program cannot access a given mailbox in consecutive backup cycles, it will generate a one-time alert for each cycle. [...] (ID:928)
How to back up mailboxes from a subdomain »
[...] Go to the folder where CodeTwo Backup is installed. The default location is: C:\Program Files\CodeTwo\CodeTwo Backup Find the CodeTwoBackup.ExchangeClient .dll.config file and, as a precaution, create a copy of this file in another location before you start editing it. Open the original file with Notepad or a similar text [...] (ID:927)
Mailboxes are not backed up due to ID mismatch »
[...] While running an Exchange backup job in CodeTwo Backup, some mailboxes fail to back up and you receive the following message: Failed to back up mailbox '' because its ID doesn’t match the ID of the mailbox existing in the storage. Solution: This issue occurs only if you have backed up a Microsoft 365 (Office 365) mailbox [...] (ID:815)
How to export an email message to the MSG and EML format »
[...] as an .eml file. Refer to the section below to learn how to do this in Outlook on the web (OWA) or Gmail. Alternatively, if your mailbox is on Exchange , you can use a third-party tool such as MFCMAPI to export emails to .eml. Learn how to import or export mailbox items via MFCMAPI How to save a message as an .eml file [...] (ID:800)
How to create an account that can be used to back up SharePoint data »
[...] new user (Fig. 4.). Use less privileged roles While the Global Administrator role allows a new user to perform all backup and restore tasks for Exchange /SharePoint Online data with CodeTwo Backup, it grants many additional rights that are not necessary. To follow the principle of least privilege, you can assign the user the [...] (ID:730)
Problems related to Sender Policy Framework (SPF) »
[...] problems related to Sender Policy Framework (SPF) TXT records configured for your domain. For example, your emails are treated as spam or junk by Exchange Online Protection (EOP). Solution: The correct configuration of SPF records How to set up TTL? What happens if I set more than one SPF record for a domain? How to verify [...] (ID:716)
How to remove unnecessary mailboxes from a backup storage »
[...] After creating a backup of your Exchange or Microsoft 365 (Office 365) mailboxes using CodeTwo Backup, you want to delete one or more unnecessary mailboxes from the backup storage. This may be required by your legal team to help you stay compliant with GDPR (e.g. right to be forgotten). Solution: For security reasons, CodeTwo [...] (ID:682)
Corrupted emails after migrating from IMAP »
[...] You migrate emails from an IMAP server to a target on-premises Exchange server or Office 365 with CodeTwo migration tools. After the migration, your emails are empty, corrupted or lack formatting. Solution: Connect to your source IMAP server via an IMAP email client of your choice (e.g. Outlook, Apple Mail, or Thunderbird). If [...] (ID:664)
Multivalue AD attributes are not displayed in email signatures »
[...] or multivalued, you need to: Find your attribute on this page and click it. Navigate to the table dedicated to your version (implementation) of Exchange Server and check the value in the Is-Single-Valued row. If the value is True (Fig. 1.), then you have a single-value attribute supported by CodeTwo Email Signatures [...] (ID:633)
How to fix problems with CodeTwo Public Folders after Windows 10 upgrade/update »
[...] Windows 10 or installing one of the major Windows 10 updates. If you are experiencing this problem with CodeTwo Sync for iCloud, Outlook Sync, or Exchange Sync, please consult this article. Before you go further ensure that you have the latest available version of the software. Solution: To resolve the issue you can try opening [...] (ID:580)
How to hide private data from an item but show its creator »
[...] a shared folder but you want to display the information about who created this item. Solution: This scenario can be accomplished using CodeTwo Exchange Sync in the following types of tasks: one-to-one, one-to-many and many-to-one. Very important! The solution below works only when appointments are marked as private in user's [...] (ID:562)
How to view message headers in Outlook and OWA »
[...] arrow button () on the right side of the reading pane and select View message details from the drop-down menu (Fig. 3.). In the older versions of Exchange , click the ellipsis button (...) instead of the arrow button. Fig. 3. Accessing message details in OWA. Copy the text from the pop-up window (Fig. 4.), paste it into [...] (ID:532)
Moving installation of CodeTwo Backup to another machine »
[...] it into another instance of the program In CodeTwo Backup Administration Panel, go to the Storages tab, and archive all storages (or only Exchange /SharePoint data) that you want to move (Fig. 1.). Fig. 1. Archiving an existing storage. Once the archive job is finished, navigate to the folder with the archived storage. [...] (ID:519)
Non-Unicode characters are displayed improperly »
[...] Non-Unicode characters (e.g. Arabic) are displayed improperly as quotation marks in CodeTwo products. Fig. 1. Arabic characters displayed as question marks. Solution: This problem occurs on systems that are not configured to display non-Unicode characters properly. Mostly, operating systems are set to display non-Unicode [...] (ID:514)
Multiple unnecessary folders appear in Outlook folder tree »
[...] In your mailbox, you see many folders named the file so that changes to the file will be reflected in your item, and these files cannot be removed (Fig. 1.). Fig. 1. Multiple copies of the same unwanted folder. Solution: If you started seeing multiple redundant folders in your Outlook folder tree, this is most likely caused [...] (ID:344)
How to extend the timeout for services if they fail to start or stop »
[...] to configure, and select Properties. On the General tab, change the Startup type to Automatic (Delayed Start), as shown in Fig. 2. for CodeTwo Exchange Sync. Fig. 2. Selecting the startup type of a service. How to increase the timeout value for the service startup Additionally, you can change the timeout value for the [...] (ID:228)
Sent Items Update installation error »
[...] installation of the service. The notes under the failed component will inform what needs to be done i.e. which scripts need to be pasted into the Exchange Management Shell console for the user to complete the installation manually. If you click Contact Support, the following dialog box will open: Fig.3. Contact Support form. [...] (ID:138)
How to turn on/off SMTP transparency »
[...] (dot) in TNEF part of the message. In certain cases this features needs to be turned off when the users has a different software installed on Exchange that makes our program misinterpret the message. In order to resolve this, you need to make a change in the registry by adding the following entry: [...] (ID:126)
How to restore lost CodeTwo Public Folders' toolbar and menu in Outlook »
[...] restore CodeTwo Public Folders in Outlook 2007: Open in Outlook menu Tools, Trust Center. Choose tab Add-Ins. From the list at the bottom choose Exchange Client Extensions, click Go. Check if CodeTwo Public Folders is on the list and if it is marked. If no, mark it and click OK. Then from the same list choose Disabled items, [...] (ID:50)
How to exclude guest users from getting CodeTwo signatures »
[...] Panel. Just replace the default All users option with the newly created group to limit the scope accordingly. Important To use dynamic membership rules for groups in Microsoft Entra ID, each unique user added to such groups needs to have a Microsoft Entra ID P1 license or an Intune for Education license. Note that the [...] (ID:1104)
How CodeTwo Outlook add-in's signature adding options affect Outlook’s default signature settings »
[...] Add-in for Outlook (Web Add-in) Deprecated CodeTwo Signatures Add-in for Outlook (COM Add-in) Modern Web Add-in Outlook (client-side) signature rules created in CodeTwo Email Signatures 365 control which signature is added by default in Outlook (Fig. 1.). This applies to the default signature for new messages and/or for [...] (ID:916)
How to automatically move mail to a specified folder »
[...] in your Outlook looks as in Fig. 1. Fig. 1. The Public Folders' structure. Go to the default Sent Items folder, and on the Home tab click the Rules button and select Manage Rules & Alerts. The Rules and Alerts window opens. Click the New Rule button. Locate the Start from a blank rule section, select the Apply rule on [...] (ID:79)
How email aliases work with CodeTwo email signatures in Microsoft 365 »
[...] aliases: 1. Can I set up different signatures for email aliases? Yes, aliases can be added to the conditions or exceptions of your email signature rules , both cloud (server-side) and Outlook (client-side). Learn how to add different CodeTwo signatures to emails sent from alias addresses 2. When I send an email from an email [...] (ID:872)
How to remove spacing between e-mail body and signature »
[...] MARGIN and PADDING attributes (like in points 2 and 3). You might want to implement a scenario where your signature is divided into two separate rules . For instance: one of the rules contains a signature and the second one contains only a disclaimer. Once the both templates are inserted into your message you notice that there [...] (ID:455)
Split messages not visible in OWA 2010 Sent Items folder »
[...] although the Split option is selected in the Sent Items Update – i.e. only one sent message is visible, which is updated by one of the active rules . The remaining messages (sent to other recipients) that are updated by different rules are not visible. Solution: Fig. 1. Sent Items Update settings. Fig. 2. Split messages in [...] (ID:190)
How to use regular expressions in CodeTwo Email Signatures 365 »
[...] placeholder per signature template. This means you can apply different formatting for the same placeholder in different signature or autoresponder rules . For example, you could add a country code to the {Phone} placeholder only in signatures added for external emails or for recipients in other countries, and leave a simplified [...] (ID:1093)
Where can I download the Manage Signatures App (desktop app)? »
[...] find the installation/download link. Solution: The desktop app is now deprecated. Use the web-based signature management app instead - all your rules , templates and settings are already there. It is a modern solution which does not require any local installation and can be used on any device and platform (including Apple [...] (ID:936)
How to fix spaces disappearing from email signatures »
[...] Solution: This is a rare issue which is not related directly to the CodeTwo software. Our signatures are coded in HTML which has some specific rules on how to interpret whitespaces (i.e. ordinary spaces inserted by pressing the space bar) based on their surrounding elements. Most often, spaces disappear when they are placed [...] (ID:873)
How to add different signatures to users belonging to different domains »
[...] 2. Configuring the Azure AD filter. Proceed with the rule configuration and design your signature as usual. Learn more about creating signature rules in CodeTwo Email Signatures 365 Repeat steps 1-4 to create a similar rule that adds signatures to two.com users. In step 3, remember to change one.com to two.com. If you have [...] (ID:674)
How to check who is the sender of the message located in the Common Sent Items »
[...] folder enables quick access to all mail that has left the company regardless of the computer it was sent from as all mail sending Outlooks contain rules that copy or move all sent items to a public folder. Seemingly, it is easy to find out who the sender of a message is by sorting the mail folder by the From field. However, [...] (ID:54)
CodeTwo Exchange Rules Pro - Version History »
[...] respectively. These components are used when configuring the Sent Items Update service for a hybrid environment, which requires registering CodeTwo Exchange Rules in Azure Active Directory of a Microsoft 365 tenant. New: The Microsoft 365 cloud step has been removed from the Sent Items Update configuration wizard for a hybrid [...]
CodeTwo Exchange Migration vs native migration tools »
[...] do I need CodeTwo Exchange Migration? CodeTwo Exchange Migration will give you a number of features which aren't available when using the native migration paths. Browse through this short table to see the key advantages of CodeTwo Exchange Migration over built-in mailbox migration mechanisms on Exchange Server. CodeTwo Exchange [...]
CodeTwo Exchange Migration - Supported scenarios »
[...] migration scenarios CodeTwo Exchange Migration supports various migration scenarios. Most importantly, it lets you migrate from one Exchange server to another even when they are located in two different Active Directory forests (learn more about cross-forest migration). The program makes it possible to migrate mailboxes from [...]
Migrate mailboxes to Exchange - CodeTwo »
[...] Exchange Migration allows for secure and hassle-free migrations to Exchange 2019 and 2016 directly from earlier versions of Exchange (starting from Exchange 2010). This server application also lets you centrally manage mailbox migrations from Microsoft 365 (Office 365) as well as email transfers from IMAP-based email systems, [...]
Exchange Rules 2013 - Version History »
[...] respectively. These components are used when configuring the Sent Items Update service for a hybrid environment, which requires registering CodeTwo Exchange Rules in Azure Active Directory of a Microsoft 365 tenant. New: The Microsoft 365 cloud step has been removed from the Sent Items Update configuration wizard for a hybrid [...]
Email signature & disclaimer management in Exchange Server »
[...] of time for testing... These and other limitations can only be overcome by using a third-party software, such as CodeTwo Exchange Rules .CodeTwo Exchange Rules uses a unique algorithm to recognize when a new email (including replies and forwards) is added to a conversation and places the signature directly under that [...]
CodeTwo Exchange Rules Prices »
[...] packs Upgrade from previous version Free trial version Ordering details What does Support contract include? Migration to other versions of CodeTwo Exchange Rules Migration to CodeTwo Exchange Rules Pro Migration to CodeTwo Email Signatures 365 – discounts for existing customers Useful links New license The chart below shows [...]
How it works? - CodeTwo Exchange Migration »
[...] does the program work? CodeTwo Exchange Migration eases the migration of user mailboxes and public folders to an on-premises Exchange Server. Wizard-based experience allows you to quickly configure the program and set up a migration job. Highly scalable, reliable and secure, the program is a must-have, especially when [...]
Email signature and disclaimer manager for Exchange Server »
[...] CodeTwo Exchange Rules is a server application designed to help administrators centralize the management of email signatures and disclaimers on Microsoft Exchange Server. This Exchange signature manager will help you quickly set up professional signatures for all employees in your company, without configuring anything on their [...]
CodeTwo Exchange Rules Pro - Screenshots and Videos »
[...] Check out the videos below to see how CodeTwo Exchange Rules Pro works. See how easy it can be to manage email signatures and email flow for the whole company if you use our solution in your Microsoft Exchange Server environment. Screenshots Browse through this section to get a quick overview of the CodeTwo Exchange Rules Pro [...]
CodeTwo Exchange Rules Pro - Download »
[...] a fully functional 30-day trial below or buy a full version here. The product you are about to download (CodeTwo Exchange Rules Pro) is an email signature, content and flow manager for Microsoft Exchange 2019 and 2016. Download CodeTwo Exchange Rules Pro Standard installer for Exchange Server 2019 and 2016 with Desktop [...]
CodeTwo Exchange Migration - Version History »
[...] archive mailboxes (In-Place Archives). New: The number of licenses needed to migrate Public Folders changed from 25 to 100. New: End of support for Exchange Server 2003 and 2007. Fixed: Memory usage has been optimized for IMAP migrations. Fixed: Improved handling of OAuth access tokens when migrating Public Folders from [...]
Email disclaimers - all you need to know »
[...] see: Fact Sheet: How to manage confidential business information (section 4.3.5) Prevention from entering into contracts The fact that email exchanges can be treated as enforceable contracts is becoming increasingly well known. For companies to avoid contractual obligation where it was not intended, you can append emails with [...]
Exchange 2016 migration software | CodeTwo »
[...] Exchange 2010 directly to Exchange 2016 or 2019 with CodeTwo Exchange Migration Migrating mailboxes from Exchange Server 2010 to 2016 seems to be a more common scenario than selecting Exchange 2019 as the target server. This is because Exchange 2010 and 2019 cannot be deployed within the same Active Directory forest. [...]
Exchange Rules 2016 - Version History »
[...] respectively. These components are used when configuring the Sent Items Update service for a hybrid environment, which requires registering CodeTwo Exchange Rules in Azure Active Directory of a Microsoft 365 tenant. New: The Microsoft 365 cloud step has been removed from the Sent Items Update configuration wizard for a hybrid [...]
CodeTwo Exchange Rules Pro - Prices »
[...] New license Additional licenses Upgrade to version 2 Free trial version Ordering details What does Support contract include? Migration from CodeTwo Exchange Rules Migration to CodeTwo Email Signatures 365 – discounts! Useful links New license The chart below shows the prices for CodeTwo Exchange Rules Pro divided according [...]
Compare CodeTwo Exchange Rules software with mail flow rules »
[...] of central signature email management Cloud platform options compared with CodeTwo Email Signatures Exchange Server options compared with CodeTwo Exchange Rules Email signatures and disclaimers on Microsoft Exchange Server’s side Choose products to compare Exchange Rules Pro Exchange Rules Exchange mail flow rules Choose all [...]
Version History | CodeTwo Exchange Sync »
[...] Updated the digital signature certificate. Version 2.8.5.32 Date 06 Nov 2018 Fixed: Occasional problems with synchronization of meeting requests in Exchange 2013. Version 2.8.4.9 Date 01 Feb 2018 Fixed: Some Exchange 2016 configurations prevented the program from listing Public Folders. (This change has been withdrawn due to [...]
Backup & Recovery Software of Exchange Server and SharePoint »
[...] managed automatic backup of Exchange mailboxes, including archive (in-place archive) mailboxes. Use CodeTwo Backup for Exchange 's graphical console to schedule incremental backups, perform one-time archiving actions, browse through backed up mailboxes, recover deleted items, restore data to original or new locations, and [...]
CodeTwo Office 365 Migration - Version History »
[...] archive mailboxes (In-Place Archives). New: The number of licenses needed to migrate Public Folders changed from 25 to 100. New: End of support for Exchange Server 2003 and 2007. Fixed: Memory usage has been optimized for IMAP migrations. Fixed: Improved handling of OAuth access tokens when migrating Public Folders from [...]
Exchange email signatures with Active Directory photos »
[...] using CodeTwo Active Directory Photos, you can quickly and easily add them to server-side automatic email signatures on Exchange by using CodeTwo Exchange Rules Pro. Watch this short video presentation to learn how you can add users' photos to email signatures by using the {Photo} placeholder: CodeTwo Exchange Rules Pro has [...]
CodeTwo Exchange Rules Pro - Case Studies »
[...] of Teléfonos de México S.A.B. de C.V. (Telmex), one of North America's biggest telecomunications companies, talk about why they chose CodeTwo Exchange Rules Pro to augment Exchange 's built-in email signature management options and other Hub Transport rule capabilities.The French branch of UNICEF (United Nations Children's [...]
Download CodeTwo Exchange Rules 2019 »
[...] version CodeTwo Exchange Rules 2019 can be used for free for personal and commercial purposes during the 30-day trial period. Once the trial period has expired, the program stops processing rules and adding signatures. If 30 days do not suffice for your company to fully test the software and you would like to extend the trial [...]
Exporting Exchange data to PST for backup or migration »
[...] Exchange data to PST for backup or migration purposes Personal Storage Table (PST) files have been around for quite some time. From the very beginning, they have been the default method of archiving personal Outlook items. While they are lacking in terms of security and tend to get corrupted for no apparent reason, they are [...]
Exchange Server email management software | CodeTwo »
[...] Exchange Rules Pro is an award-winning, Microsoft certified email signature and email flow manager for Exchange 2019, 2016, Outlook and mobiles. Trusted by thousands of companies all over the world, this easy-to-use server application will help you create complex rules to centrally manage email flow and to unify the look of [...]
Exchange Rules 2019 - Version History »
[...] respectively. These components are used when configuring the Sent Items Update service for a hybrid environment, which requires registering CodeTwo Exchange Rules in Azure Active Directory of a Microsoft 365 tenant. New: The Microsoft 365 cloud step has been removed from the Sent Items Update configuration wizard for a hybrid [...]
CodeTwo Exchange Rules - Screenshots and Videos »
[...] Watch our video tutorials for CodeTwo Exchange Rules to learn how to use the program, create email signature rules and design signature templates. Screenshots Browse through this collection of screenshots to take a closer look at CodeTwo Exchange Rules interface and see how the program helps you centrally manage email [...]
Exchange Rules Pro - Davis LLP Case Study »
[...] ability to roll-out firm-wide email signatures. Solution Matthew McIntosh found CodeTwo while researching Exchange peer forums. "CodeTwo Exchange Rules PRO was always mentioned favorably. This weighed heavily on the decision to switch to this program as real world experiences mean more than marketing hype. We ran up this [...]
CodeTwo Exchange Rules - St. Catherine’s School Case Study »
[...] to assist with using Exchange Transport rules to manage centralized signatures, I found a number of blogs and forums that recommended CodeTwo Exchange Rules 2010. I decided to trial the software and test it against the challenges I had with Exchange Transport rules . The installation of CodeTwo Exchange Rules 2010 was very quick [...]
Email signature and disclaimer manager for Exchange 2019 »
[...] Watch this video to see how our program can help you unify email signatures & disclaimers of all employees in your company. Overview CodeTwo Exchange Rules 2019 is a powerful email signature and disclaimer management solution for Exchange Server 2019. This server app allows you to centrally create, deploy and automate [...]
CodeTwo awards and achievements »
[...] 2010. Key recognitions G2 2024 Email Signature Software Leader & Cloud Migration award October 3, 2024 CodeTwo Email Signatures 365 CodeTwo Exchange Rules CodeTwo Exchange Rules Pro CodeTwo Office 365 Migration CodeTwo ranks #1 in email signature management tools and remains the only signature app with 100% user satisfaction [...]
CodeTwo Email Signatures 365 vs. Office 365 mail flow rules »
[...] central signature email management Cloud platform options compared with CodeTwo Email Signatures 365 Exchange Server options compared with CodeTwo Exchange Rules Email signatures and disclaimers on Microsoft Exchange Server’s side Comparison between CodeTwo Email Signatures 365 and Microsoft 365 mail flow rules The table [...]
CodeTwo Exchange and Office 365 migration software »
[...] mailboxes from any Exchange version (including hosted Exchange ) directly to Office 365 or straight to Exchange 2019 and 2016. Migrate from Office 365 to the on-premises Exchange or another Office 365 tenant. Migrate mailboxes without risk of data loss or impact to the source server Control all aspects of the migration via an [...]
Exchange Rules Pro - Email signatures and disclaimers »
[...] more efficiently. What’s more, if you created dozens of rules , finding the specific one may be a bit troublesome and time-consuming. CodeTwo Exchange Rules Pro helps to solve this inconvenience by providing a built-in search feature that lets you quickly find the rule. You can also use a search filter that limits the number [...]
Email unsubscribe mechanism software for Exchange Server »
[...] is already a standard in marketing and mass mailing systems, Exchange Server, even in the latest versions, lacks this feature natively. CodeTwo Exchange Rules Pro is an advanced Exchange Server application based on a transport agent architecture. It adds many useful administrative features to Exchange , covering such aspects as [...]
Top Exchange Server admin tools from CodeTwo »
[...] & disclaimers for all users in your company? Would you like to do it without individually configuring their computers or mobile devices? CodeTwo Exchange Rules fills all the gaps in the Exchange Server's native email signature functionality. Our tool lets you: Add signatures to emails sent from all desktop email clients and [...]
Advanced signature positioning | CodeTwo Exchange Rules »
[...] system and advanced processing options CodeTwo Exchange Rules contains advanced options for footer processing and insertion, which makes it a program suitable for all organizations that can be used in multiple scenarios. These characteristics let CodeTwo Exchange Rules solve some of the most common issues related to footer [...]
CodeTwo Exchange Rules PRO - the list of features »
[...] Below you can find a list of all CodeTwo Exchange Rules Pro features. Email signatures and disclaimers Automatic email signatures stamped on the server side. Just one (or a few templates) for the entire company. Learn more... Automatic email content and flow control based on rules . Use conditions, exceptions to build your [...]
CodeTwo Exchange Migration - Screenshots and Videos »
[...] Watch the video below to find out how the program works and how to effectively use it to perform migrations between various Exchange Server environments.CodeTwo Exchange Migration: the complete migration guide Screenshots Take a look at the screenshots below. They show the user interface and main functionalities of the [...]
Why is CodeTwo Backup for Exchange secure? »
[...] CodeTwo Backup for Exchange is secure CodeTwo Backup for Exchange is a solution developed to help companies secure their emails, contacts, calendars, and other Exchange mailbox contents, as well as public folders and SharePoint. See how the program protects your business data. CodeTwo Backup for Exchange Reliability and [...]
Legal email compliance - CodeTwo Exchange Rules Pro »
[...] a lot of headaches. However, there is no need to take any pills for that reason as there is an effective remedy to all this – CodeTwo Exchange Rules Pro. The program comes with more than a dozen useful email actions. This, combined with an enormous set of conditions, exceptions, rule options and over 30 DLP dictionaries, [...]
Exchange to Exchange migration »
Exchange to Exchange migration CodeTwo Exchange Migration allows you to move the content of user mailboxes and public folders from one on-premises Exchange Servers to another. The program supports migrations from all Exchange Server versions, starting from Exchange 2010. As a target environment of your migration, you can [...]
Office 365 (Microsoft 365) Migration Software »
[...] Office 365 Migration is a powerful desktop application for secure and automated data migrations to Microsoft 365 (Office 365) from Exchange and IMAP servers and between Microsoft 365 tenants. The program is easy to configure (no PowerShell scripting) and comes with advanced data filtering options and migration reports to ensure [...]
CodeTwo Office 365 Migration - Supported scenarios »
[...] 365 Migration allows you to easily migrate mailboxes (primary and archive) from various source environments. You can: Migrate from on-premises Exchange Server to Office 365 (Microsoft 365). The program enables direct migrations from Exchange 2019, 2016, 2013 and 2010. Learn more... Migrate from Small Business Server 2011 to [...]
How it works? - CodeTwo Office 365 Migration »
[...] mailboxes and public folders to Office 365 (Microsoft 365) in just one hop. The program lets you migrate data to Office 365 from on-premises Exchange environments, hosted Exchange servers, IMAP servers or other Office 365 tenants (tenant-to-tenant migration). The migration process can be easily navigated by one administrator [...]
CodeTwo Exchange Rules PRO case study by Telmex »
[...] would extend the reduced abilities offered by Exchange Server, without putting an additional strain on the company's resources. They found CodeTwo Exchange Rules PRO and decided to give it a try. "The software was easy to install and creating rules , e.g. for professional disclaimers, was very easy and intuitive." - Ms. [...]
Exchange Server 2016 migration guide - download a free PDF »
Exchange 2016 migration guide and PDF checklist Migrating to Exchange 2013 or 2016 requires a deep research and choosing right tools. Apart from technical issues that might occur during the migration, there are many other things the administrator needs to take care of before actually setting to work, e.g. to set up the server [...]
Direct migration from legacy Exchange »
[...] from legacy Exchange directly to Exchange 2019 or 2016 CodeTwo Exchange Migration enables, but is not limited to, direct migrations from Exchange 2010 to Exchange 2016 or 2019 in cross-forest migration scenarios. No double-hop needed, no downtime, no stress and headaches. And the hours you save with CodeTwo migration tool can [...]
Migrate from hosted Exchange to on-premises Exchange server »
[...] Exchange to on-premises Exchange server migration An in-house Exchange server gives you more flexibility and control in terms of administration than an Exchange server hosted by a third party. If you are looking for a secure solution that will help you migrate mailboxes from services like Intermedia, Rackspace and GoDaddy (and [...]
User photo management in Active Directory | CodeTwo »
[...] see user photos in Outlook on the web Lets you display Active Directory photos in SharePoint, Lync, and Skype for Business Compatible with CodeTwo Exchange Rules Pro. See how to add images from Active Directory to automatic email signatures in Exchange Learn how to automatically add user photos to email signatures on [...]
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