Message direction

The Message direction condition is used to specify the message direction type that once met will trigger an action to be processed by the program.

To define the message direction, expand the Field context menu on the Conditions tab and choose Message direction (Fig. 1.).

Choosing Message direction on the Conditions tab.
Fig. 1. Choosing Message direction on the Conditions tab.

There are two factors (Fig. 2.) that need to be configured for this condition:

  • Operator - enables definition of how the condition will be executed. The execution method may be only set to true.

    In this particular condition, the operator may be set to trigger an action if the message direction:
    • is internal
    • is outgoing
    • is incoming
  • Actual condition value - here you define the expected value of the condition that will trigger the rule to apply the action.

Configuring the Message direction.
Fig. 2. Configuring the Message direction.


  • If you send an email to multiple recipients, the message direction is outgoing condition is fulfilled (true) if at least one email recipient is external. This is a safety mechanism to prevent external users from seeing your internal signatures.
  • If a particular external email address is added to your Active Directory contact list, it will be treated by the program as an internal email address and this condition will be false. See our Knowledge Base article to learn more.

See next

Message header - this article describes how to configure the Message header condition.

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