Easy customer satisfaction measurement & analysis – new free feature in CodeTwo Email Signatures 365

CodeTwo Email Signatures 365 now gives you a quick and effective way to measure customer satisfaction. Say hello to our new free feature – One-click surveys – and gather feedback from your everyday interaction with customers!

One-click surveys – the best way to get customer feedback.

CodeTwo Email Signatures 365 improves your business emails in a number of ways: from automated email signatures and targeted marketing campaigns to centralized management of automatic replies. Already more than 50,000 organizations use CodeTwo to boost email communication.

Today, we want to improve your customer interaction even more by bringing user-friendly customer satisfaction measurement. Meet CodeTwo One-click surveys!

No one has time for complicated text-based surveys anymore. Instead, use One-click surveys that can include emojis, thumbs up, likes or stars that people click instinctively. Our cloud service will add them to your email message or signature, which is the best place to gather feedback from. And we’ll help you automate everything: you’ll be able to insert different surveys for your Sales, Customer Success and Service Desk teams, change the survey language based on where you send your email, and more!

CodeTwo One-click survey example and the CodeTwo Insights dashboard.

Email recipients can rate your teams, services or products by clicking a rating icon, and they can also provide comments. You can access and check these ratings using our new powerful analytics tool, CodeTwo Insights.

How to start

One-click surveys is a free feature for existing (licensed) CodeTwo Email Signatures 365 users – all you need to do is unlock it in CodeTwo Admin Panel and add surveys to your existing email signature templates (or create separate email rules for them). CodeTwo Insights starts working as soon as surveys are added to your emails. Watch the video below or see our user manual for step-by-step tutorials.

CodeTwo Email Signatures 365 is the first and only email signature solution that’s fully Microsoft 365 Certified (the whole infrastructure reviewed & pen-tested by Microsoft). It's an Azure-based cloud service that supports all devices and email apps. Our product was co-engineered and awarded by Microsoft, and has the highest user satisfaction ratings. With CodeTwo's ISO/IEC 27001 & 27018 certification and our proprietary 4-layer security system, it's the most secure signature solution on the market. Watch a short product video

CodeTwo offers solutions for organization-wide email signature management, data backup and migration for Microsoft 365 & Exchange Server, developed since 2007 and used by over 110k organizations worldwide, including Facebook, Samsung and UNICEF.

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