The product license key is sold in an annual subscription model (pre-paid). The price is calculated based on the number of mailboxes and/or the size of public folders* on the source server you want to back up. Technical support and all program updates are included in the subscription price. What does technical support include?
New license / renew license (annual subscription)
To calculate your price, please enter the number of mailboxes below:
Prices depend on a number of mailboxes and the size of public folders* data on the source server selected for backup. You do not need to select all mailboxes or all Public Folders data for back up.
* Public folders are licensed based on the size they occupy on the server. Each 0.5 GB of data consumes 1 license. Only the size of the folders selected to back up is counted. For example, if you want to back up 5 folders the size of which on the server is 1.4 GB, the program will use 3 licenses for those 5 folders no matter how much data will be downloaded in consecutive backup cycles. You can release the licenses used by public folders 30 days after they have been assigned.
To find out more about your annual subscription cost, please go to the first two steps of the order form or request a quotation.
The price for additional licenses is calculated based on the same price ranges as for new licenses. However, when adding licenses, your original subscription period remains unchanged. In this case, the price for the additional licenses will be reduced according to the used period of the first subscription.
What does technical support include?
Technical support is included in the price of the subscription. It entitles you to the following benefits:
- Full access to our online knowledge base.
- 24/5 access to our technicians by email or phone. They will answer all questions concerning our products and will assist in addressing potential technical issues.
- 24-hour response time guarantee.
- Assistance comprehensively provided by the same specialist (unless he/she is out of office).