Comments

  1. Hello “The reason for the recall failure is unknown” or Messages to recipients outside your organization or on-premises can’t be recalled .

    • avatar
      Adam the 32-bit Aardvark says:

      Hi Sva,
      Great timing, I’m planning to update this article soon. Can you elaborate on the failure error you’ve received?
      When it comes to messages sent outside of your organization – that’s right, at the moment there’s no way for them to work. If Microsoft decides to change how it works, I’ll be sure to write about this!

  2. I have been testing Code 2, All setup and seems to be working ok. When i tried to recall an internal email – i received the message ” messages to recipients outside your organisation or on-premises cant be recalled. The email was only an internal email and the recipient and myself have Code2 licenses assigned.
    Can you share some thoughts on this. Thanks

    • avatar
      Adam the 32-bit Aardvark says:

      Hello,
      Great to hear that you decided to try out our email signature service. The message recall feature is supported by CodeTwo Email Signatures 365. See this KB article for conditions that need to be met for message recall to work as expected in your organization. In case of any further questions or doubts, feel free to contact our Customer Success Team. They will be more than glad to help.

  3. I received a message that “ The message was successfully recalled but was read by the recipient”. Does this mean it is no longer in their inbox, or just that they received a message saying that I want to recall the messsge?

    • avatar
      Adam the 32-bit Aardvark says:

      Hi Jenny,
      For most cases, it means what it says: someone had read your email before it was recalled (removed) from their mailbox. However, few users in the Microsoft Community forums have reported that despite receiving this message, the email remains in the recipient’s inbox.
      As stated in the article, while the new cloud-based Message Recall is much more reliable than the legacy one, you still cannot call it “unfailing” with 100% certainty.

  4. Will this work in hybrid environment, where on-premises AD synchronized to Azure and Account creation happening in on-prem AD.

    • avatar
      Adam the 32-bit Aardvark says:

      Hi Muhammed,
      As stated in our article, you can recall messages sent within the hybrid environment, as long as recipient’s mailbox is located in the cloud (not on-premises).

      For more details, you can also join the discussion under this Exchange Team Blog, where one of the users raised the question of the message recall support in hybrid.

  5. Sry but i dont get it. Like Microsoft you wrote, this is only working within your organization, but later you are writing about what happens if an email will leave your organization…so what?

    I think i saw that emails send to me from external senders (maybe Exchange online users too) got recalled.

    The other question would be, can i block as admin that externals can recall their msgs from my inbox?

    Thanks

    • avatar
      Adam the 32-bit Aardvark says:

      Hi,

      That’s right, message recall works only within a Microsoft 365 organization. By “leaving organization” I mean “seemingly external emails” which include emails processed by smart hosts, threat scanners or email signature services. Technically, those tools are located outside your organization, but there’s a workaround to keep message recall working within your organization with these tools still in place.

      If you’ve seen an external message disappearing, it wasn’t caused by someone’s message recall, but it could be caused, for example, by Microsoft Defender’s Zero-hour auto purge (ZAP) or manual purge using Microsoft Purview. As mentioned in the article, all you can do as an admin is to disable or enable message recall for users.

      Take care!

  6. avatar
    Tarhib IT Limited says:

    “Unlocking Cloud-Based Message Recall” by CodeTwo illuminates the benefits and process of retrieving emails sent in error. This insightful resource guides administrators through the steps of implementing a cloud-based recall solution, ensuring smoother email management. CodeTwo’s expertise shines through in simplifying this crucial aspect of email administration, enhancing data security and user experience.

  7. Thank you so much for your helpful article! I was able to recall 62 messages that I sent in Outlook 365 by accident. So very thankful (and less embarrassed)!

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