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How to move an Office 365 tenant to another CodeTwo User Panel account

Problem:

You would like to register your Office 365 tenant to a different CodeTwo User Panel account.

Solution:

You need to deregister your tenant from the current CodeTwo User Panel account and then register it under a new account. To do that, follow the steps below.

If you are a global admin of an Office 365 tenant, this procedure does not require you to have access (i.e. login credentials) to the CodeTwo User Panel account under which your tenant is currently registered.

  1. Open CodeTwo Email Signatures for Office 365 (you can use this link to launch the application).
  2. Provide your Office 365 global administrator's credentials to log in.
  3. Click the Program settings (ESIG for O365 settings button 14px) button in the upper-right corner of the application's window (Fig. 1.).

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Fig. 1. Accessing tenant settings from the application.

  1. A manage tenant page will open in a new tab in your web browser. Select Deregister from the left menu (Fig. 2.).

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Fig. 2. Manage tenant pages.

  1. Deregister your tenant from the original account, as described in the user's manual.
  2. Create a new CodeTwo User Panel account, following these steps.
  3. Log in to your newly created account, register the tenant and create Office 365 connectors, as described here. All previously created rules and templates will be kept, because they are assigned to your Office 365 tenant, not to the account.

Please note that customers with a paid subscription will need to manually renew their subscription for the next billing cycle. Since the tenant is under a different account, it will not be processed automatically. For more details, go to this website.

The above steps will cause a temporary downtime in adding signatures to your messages. It is advised that you perform these steps after your working hours.

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