Knowledge Base

How to manage CodeTwo Admin Panel account credentials


You would like to modify the settings of your CodeTwo Admin Panel account. For example, you want to change your contact email address to receive all subscription-related information (invoices, etc.) to a different address than the one used to log in to the Admin Panel.


You can change all the settings on the Manage account pages in the Admin Panel.

  1. Log in to CodeTwo Admin Panel.
  2. Click your username in the upper-right corner of the Admin Panel and select Profile to go to the account management page (Fig. 1.). This is where you can edit your profile, for example:
    • change the account's contact email address (to which invoices are sent) and billing information on the Contact info page (available from the left menu), as shown in Fig. 1.;

      Admin Panel account management: editing contact information.
      Fig. 1. Admin Panel account management: editing contact information.

    • change login email address and password on the Login and Password page;

    • go to Service status notifications to specify email addresses and phone numbers that will receive notifications in case of issues with CodeTwo services. Learn more


If you log in to CodeTwo Admin Panel via a Microsoft account (as shown in Fig. 2.), you will not be able to change your login and password on the account management pages, as described above. This is because the MS account login method uses Azure's OAuth 2.0 authorization: your credentials are passed directly and only to Microsoft servers. CodeTwo does not store, copy or have access to your credentials.

Fig. 2. CodeTwo Admin Panel log-in screen with the MS account login option highlighted.