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Using Microsoft Planner with CodeTwo software

Short introduction to Microsoft Planner

Microsoft Planner is an Office 365 web app that helps you manage your workflow by creating plans with tasks and assigning people/teams to collaborate on them. You can set task deadlines and conveniently review the work progress inside each of your plans.

The app can be accessed from the app launcher in Office 365 home portal (Fig. 1.).

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Fig. 1. Opening Microsoft Planner from the Office 365 app launcher.

When you create a plan, a new associated distribution group (Office 365 group) is created. If you add users to a plan, they are also added to the connected Office 365 group.

Microsoft Planner is able to send email notifications whenever you create or modify a task in a plan. Notifications are sent to the email address of the Office 365 group assigned to this plan, with the person who created/modified a task as the email sender.

To enable task-related notifications for a plan, you need to edit it and select the Send notifications... check box, as shown in Fig. 2.

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Fig. 2. Enabling email notifications for a plan.

Does CodeTwo Email Signatures for Office 365 support Microsoft Planner?

Yes. An email notification sent when a plan member creates/modifies a task will include this member's signature if this person meets the conditions of a signature rule defined in our program.

Troubleshooting

I receive a non-delivery report for notifications sent by Microsoft Planner when I create/modify a task

Let us say that your user - Adele V. - receives a non-delivery report (NDR) in OWA when she creates a task in the Planner group - private 2 plan (Fig. 3.).

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Fig. 3. NDR in Outlook on the web.

This problem is probably caused by incorrect settings of the Office 365 group connected with the Planner group - private 2 plan.

To verify if your group is configured properly, try sending a normal email from the affected user account to the Office 365 group connected with your plan. If you receive a non-delivery report again, this means that the problem is not related to Microsoft Planner. You need to check the delivery management settings of your group:

  1. Sign in as an admin to your Exchange admin center.
  2. Go to recipients > groups, select the Office 365 group connected to your plan and double-click it (or use the pencil button) to edit it.
  3. Select delivery management and check the Reject messages from list (Fig. 4.). If the list contains the user that receives NDRs (see Fig. 4.) or any other users that are members of this group, you should remove them. Otherwise, these users will receive NDRs whenever they send email to this group or create/modify a task in the associated plan in Microsoft Planner.

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Fig. 4. Delivery management settings of an Office 365 group.

  • Applies to: CodeTwo Email Signatures for Office 365 1.x
  • Categories: FAQ, Troubleshooting
  • Last modified: 2017-07-25
  • Created: 2017-07-24
  • ID: 641
  • Keywords: Microsoft Planner, Office 365 Planner, NDR
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