Knowledge Base

How to copy email signatures from server-side to client-side rules

Problem

You want to copy email signature templates between server-side and client-side signature rules.

Solution

Your custom signature templates can be used in both types of signature rules: server-side and client-side. For example, to make a server-side signature available in a client-side signature rule, you first need to save that template in the template library. Then, simply select that template while editing a client-side signature template.

Warning

If your server-side signature contains placeholders that are not supported in client-side mode, they will not be correctly replaced by relevant information when an email is sent. These placeholders must be removed manually, otherwise there might be blank lines in your signature. For a full list of unsupported placeholders, click here.

If your server-side signature contains layout elements that are not supported in client-side mode i.e. header and left and right banners, they will not be imported into the client-side signature template editor.

Copying an email signature template

To copy an email signature, follow these steps:

  1. Open the Manage Signatures App.
  2. Select a server-side signature rule, go to the Design tab and click the Edit Signature button (Fig. 1.).

Opening a server-side signature template for edition
Fig. 1. Opening a server-side signature template for edition.

  1. When the editor opens with your current signature, click the Save as template button in the Template group on the Main tab (Fig. 2.).

Saving the current signature as a template.
Fig. 2. Saving the current signature as a template.

  1. Enter the name of you template and click Save, as shown in Fig. 3.

Naming the template
Fig. 3. Naming the template.

  1. Close the editor.
  2. In the Manage Signatures App, select a client-side signature rule, go to the Design tab and click the Edit Signature button (Fig. 4.).

Opening a signature editor to design a client-side signature template
Fig. 4. Opening a signature editor to design a client-side signature template.

  1. When the editor opens, click Open (Fig. 5., item 1) in the Template group of the Main tab to open the Signature template library. If you haven’t edited the signature template for this rule yet, the template library opens automatically.

Selecting a custom template from the signature template library.
Fig. 5. Selecting a custom template from the signature template library.

  1. Make sure that the my template checkbox is selected in the Categories pane on the right side of the signature template library window (Fig. 5., item 2).
  2. Scroll through the signature template library to find the template you have previously saved (Fig. 5., item 3).
  3. You can now modify your template or simply save it by clicking Apply & Close.

Warning

The Signature template editor also has the Save as file and Load from file functions, but this mechanism cannot be used for copying templates between modes.

The server-side editor uses proprietary .c2cf files that cannot be loaded into the client-side editor. In turn, the client-side editor uses .c2ct files, and these are not recognized by the server-side editor.

Server-side placeholders not supported in client-side mode

Listed below are the signature placeholders available in server-side mode which are not supported in client-side mode:

  • Message date
  • Message ID
  • Message subject
  • Recipient address
  • Sending server
  • Current date/time

If you attempt to use a client-side signature containing one or more of these placeholders, you will get the following error message, listing the unrecognized placeholders:

An error listing all unrecognized placeholders in your signature template.
Fig. 6. An error listing all unrecognized placeholders in your signature template.

A similar error message will be displayed if insert a conditional placeholder that makes use of placeholders available only for server-side signatures into a client-side signature template.

See also: