CodeTwo Base.title

Error: Method not found

Problem:

You find the following error in the Event Viewer logs (in the Application branch) or in the CodeTwo Exchange Rules Pro and CodeTwo Exchange Rules family agent log files:

Method not found: 'Void Microsoft.Exchange.Data.Transport.Email.EmailMessage.Normalize()'.

and your emails are lacking signatures and disclaimers.

Solution:

The problem occurs only if both of the following conditions are met:

  1. One of the following CodeTwo software versions is installed:
    • CodeTwo Exchange Rules Pro 2.7.1,
    • CodeTwo Exchange Rules 2013 2.7.1.
  2. Your machine has the following Exchange Server version installed:
    • Exchange Server 2013 CU7 (build 15.00.1044.025).

This issue is caused by a bug in the Exchange Server version listed above and to fix it completely you must update your Exchange Server installation to a newer CU/RU version.

If you cannot update your Exchange, update your CodeTwo Exchange Rules Pro/2013 to version 2.7.2 (or higher) in which a workaround has been implemented (standard emails are processed properly; emails without a body, e.g. sent from network-enabled scanners, are skipped and delivered without signatures).

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