CodeTwo Base.title

Unsupported Builds

Problem:

You cannot install CodeTwo software or are experiencing serious issues despite successful installation.

Solution:

CodeTwo software supports installation only in environments with official, commercially available Exchange Server versions. Exchange builds obtained via channels different than commercial and reporting build number lower than the official, commercially available ones are not supported by default. This includes builds received via Microsoft Technology Adoption Program (TAP) and Preview builds. Also, some particular Microsoft Exchange Server builds are unsupported for specific reasons e.g. they were recalled by Microsoft.

To check version of your Microsoft Exchange Server simply follow the steps in this article.

List of Microsoft Exchange Server builds unsupported for specific reasons:

  • Exchange Server 2007 32-bit (08.00.0685.024) - This version is not supported by Microsoft. See Microsoft website for details.
  • Exchange Server 2010 Service Pack 3 Update Rollup 8 V1 (14.03.0224.001) - This update has been recalled and is not supported by Microsoft. See Microsoft article explaining why.
  • Exchange Server 2013 Service Pack 1 (Cumulative Update 4 - 15.00.0847.032) - If you have this update installed in your environment see this article.
  • Exchange Server 2013 Cumulative Update 11 (15.00.1156.006) - If you have this update installed in your environment see this article.

Moreover, the following Exchange Server builds are affected by minor issues and may be causing problems under some conditions:

  • Exchange Server 2013 SP3 CU7 - see this article if you are about to install CodeTwo Exchange Rules family or Pro on it.

Regardless of the above, you are free to use any unsupported Exchange Server builds with CodeTwo software for test purposes. However, you will be doing that at your own risk and CodeTwo will not be able to provide bugfixes or most likely even assist with the troubleshooting.

See also:

  • Applies to: Other
  • Categories: FAQ
  • Last modified: 2016-09-13
  • Created: 2015-03-04
  • ID: 469
  • Keywords: unsupported, builds, exchange, Exchange Server
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