Migration from IMAP source to Office 365

I. Pre-migration activities

Before you install and configure CodeTwo Office 365 Migration, make sure that your environment (both the source and target server) is prepared for migration and that you meet the system requirements.

Below you will find the list of key points to be considered:
 

Step 1: Create target Office 365 custom domain

Add the custom domain to the target Office 365 account and verify it.

Learn more about creating additional/custom domains in Office 365

Step 2: (Applies to migrations to Office 365 Germany) Recreate source Office 365 users in target Office 365

When migrating to Office 365 Germany (German cloud), you need to manually create user accounts on your target Office 365 tenant for each mailbox you intend to migrate. You also need to assign Office 365 licenses to these user accounts.

Learn more about creating new Office 365 users

Learn more about importing multiple users to Office 365 via CSV files

Step 3: Verify that the admin account used to connect to the target Office 365 tenant has the necessary roles assigned

  1. Check if the target admin account has the following management roles assigned:
    • ApplicationImpersonation
    • View-Only Configuration
    • View-Only Recipients
    • Public Folders*
    • User management administrator/Global administrator*

      Important

      Please note that the Public Folders role is only required if you plan to migrate public folders. Moreover, the User management administrator/Global administrator role is required to create new users and mailboxes. Therefore, it's not required to assign it to the admin account if you are migrating data to the mailboxes that already exist on the target server.

    If any required roles are missing, you can either assign them manually, following the steps described in this KB article or let the program assign them for you in the Configuration step of the Target server connection wizard.

  2. Ensure that this account has a valid, non-hidden mailbox on the target Office 365 tenant.

Step 4: Make sure the Office 365 Administrator's email address corresponds to the new active domain

Assuming that your custom domain has already been activated (see Step 1 above), double-check that your admin's e-mail address is correct and corresponds to the new domain. To do that, perform the following actions:
  • Log in to the Administrator's account.

  • In the Admin tab select Office 365.

  • Choose Users and Groups and the table with all organization users will display.

  • Select the Administrator's account and in Details under User name section locate the drop-down menu showing all available domains within the organization.

  • If the domain visible in the email address is inactive change it over to the active one and save changes.

Step 5: Assign licenses in Office 365

Make sure that Office 365 licenses are assigned to all user accounts that will be used as the target mailboxes. Alternatively, during the mailboxes’ matching step you can set the program to create the mailboxes and assign the Office 365 licenses automatically.

Learn more about assigning licenses in Office 365
 

Step 6: Prepare source IMAP server settings

Verify the following:

  • You have a list of all credentials for mailboxes you want to migrate via IMAP - here is why
  • Know your IMAP server address or IP, port and SSL connection support - for example, for Gmail those are: imap.gmail.com, port 993, enabled SSL
  • IMAP access is enabled on the source server - see here how to do this for Gmail and G Suite accounts

Step 7: Install and activate CodeTwo Office 365 Migration

In the case of migration from IMAP the program can be installed anywhere, e.g. on a workstation outside source and target domains.

Info

Please note that if you are about to migrate from both IMAP source(s) and Exchange Server on-premises, you must install the software in the source Exchange Server environment, preferably directly on the source Exchange Server.

The following additional components will also be installed, as they are required for CodeTwo Office 365 Migration to run properly:

The installation wizard will guide you through the whole installation process. After the installation is finished, remember to activate the program. 

II. Migration process

The steps below will guide through the correct configuration of CodeTwo Office 365 Migration:
 

Step 1: Connect to the source server

Important

Make sure that the software user who runs the migration is a local administrator.

Once you start the program, you will see the Dashboard view. Click Create a new migration job link on the How to start card. Select the source server type: IMAP. The create IMAP migration job wizard will open. Set the name of the job and click Next to proceed to the Source mailboxes step. If this is your first migration job, you will need to configure a connection to the source IMAP server. Click Add new source connection and a wizard will open. You need to go through these steps:

  • Server connection - in this step, you need to choose your IMAP source and some connection settings.
  • Throttling - there you can customize the software behavior if you stumble upon throttling issues on the IMAP source server.
  • Configuration - this process configures your connection based on the settings provided in the previous steps.

Step 2: Continue the job configuration to provide source mailboxes credentials

After successfully configuring the source connection, you will get back to the Source mailboxes step of the migration job wizard. Now you need to define which mailboxes you want to migrate.

  • Prepare a CSV file that contains source mailbox credentials as listed below. Do not worry that much about CSV format. CSV import feature lets you adjust the software to the file format used, e.g. you do not need to use a specific fields delimiter - use the one you like, you will be asked by the CSV import feature what kind of delimiter was used in the file.
    • Login - required
    • Password - required
    • First Name - optional
    • Last Name - optional
    • Display Name - optional
  • Click Import CSV and select your CSV file.
  • Configure the software to properly import data from your CSV file.

Step 3: Set the target connection

After successfully configuring the source connection and choosing source mailboxes, click Next to configure the target Office 365 connection. In the Target mailboxes step, choose Add new target connection from the Target server drop-down menu. A simple wizard will open:

  • Office 365 cloud – choose between connecting to Office 365 global and Office 365 Germany.
  • Admin account – provide the email address and password of the Office 365 admin account. If this account has multi-factor authentication enabled, enter the app password instead (learn more). Click Next to move on to the Configuration step.
  • Configuration – this process configures the connection to the target Office 365 server and checks whether the account provided in the previous step has the necessary roles assigned. If not, the program will attempt to assign them automatically. In such a case, you might be asked to provide the credentials of another account that is assigned the Global administrator role. This account will not be used to connect to the Office 365 tenant, but only to assign the missing roles.

Once the configuration ends successfully, you will see green check marks. If any errors appear, see Troubleshooting.

After your connection is established, click Finish and proceed to the next step (Match mailboxes).

Step 4: Match source and target mailboxes

Matching the source mailboxes with the target mailboxes can be done automatically, by using the built-in automatch feature, or manually. We suggest that you start off by matching mailboxes automatically and modify the automatch settings if not all the mailboxes were matched in the first run. Use the manual option only if there are any mailboxes left unmatched after several automatch runs with a different configuration of the automatch mechanism.

To match mailboxes automatically, select those mailboxes that you want to match and click the Match mailboxes button. In the window that opens, click the Automatch button. Configure the automatching mechanism and click Automatch to start the matching process. If not all the mailboxes were matched, modify the automatch mechanism and run it again. Repeat this as many times as necessary.

Read more about the default configuration of the automatch mechanism and how to customize it

If any source mailbox is left unmatched despite several attempts to match it automatically with different automatch settings, match it manually.

Note that you can set the program to create target users and mailboxes in your Office 365 tenant, whether you’re matching mailboxes manually or automatically. Learn more

When you have matched all your mailboxes, save your configuration and close the matching window. Continue with the migration job wizard. The next steps will allow you to configure additional options.

Step 5: Customize all necessary aspects of the migration job

You can configure the following additional options:

  • Scheduler - allows you to set the job to be automatically started in the desired time periods, so you do not have to control it manually.
  • Time filter - is used to exclude items that are older or newer than a particular date.
  • Folder filter - may completely exclude specific folders from the migration process.
  • Advanced settings - this step lets you define how many mailboxes should be migrated at the same time and set the maximum size of items to be migrated.

Step 6: Start the migration

Simply click Start on the ribbon to begin the process.

Info

The migration processing time depends on several different factors, e.g. the number of mailboxes and items, the speed of internet connection, Office 365 throttling settings. We have published more details here. 

Step 7: Check if the number of migrated items in the Target mailbox folder corresponds to its equivalent on the Source server

If you notice any missing items in the Target mailbox restart the migration using the Rescan feature.

Important

Please be aware that the program does not migrate some specific folders at all. Those are i.e. Sync Issues or ones created while putting a mailbox on hold.

Info

If any problems appear during the migration process, they will be indicated on the dashboard, pointed on the reports and logged in the log files. Check out the software's diagnostics.

Step 8: Check if there are not any new items in the Source mailbox after migration

Once the migration is finished and you have noticed that some new items appeared in the migrated Source mailbox, just restart the migration using the Rescan feature. Please keep in mind that the Rescan feature uploads only new items, not changed ones.

III. Post-migration cleanup

Once the migration is completed, please follow the points below:

Step 1: MX records

If you have your own domain pointed at source server you probably want it now to point at the new server. Change MX records with your domain registrar to enable mail flow to new servers instead of the old ones. Please note that this process may take several hours.

Warning

If any new items appear in a source mailbox while the MX records are being changed, it is possible to migrate them after the records' migration process is completed. It can be done using Rescan feature.

IV. Troubleshooting

For troubleshooting information, refer to our Knowledge Base.

For additional resources, refer to Frequently Asked Questions or give us a call.

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