Knowledge Base

How to temporarily stop routing mail through CodeTwo services


You would like to stop routing emails through the signature-adding services of CodeTwo Email Signatures 365.


If you do not want to deregister your tenant or remove connectors, as described in the User's manual, you can temporarily disable the CodeTwo Exchange transport rule in Microsoft 365 (Office 365). This prevents your messages from being routed to a CodeTwo service. Follow the steps below to do so.

  1. Sign in to the Exchange admin center.
  2. Go to Mail flow > Rules, locate the CodeTwo Exchange transport rule on the list and click it.
  3. In the pane that opens, set the toggle switch to Disabled to disable the rule (Fig. 1.).

Disabling the CodeTwo transport rule in the Exchange admin center.
Fig. 1. Disabling the CodeTwo transport rule in the Exchange admin center.

  1. As soon as the changes propagate in your Microsoft 365 (this usually takes up to 15 minutes, but might take longer for larger organizations), your emails will no longer be routed through the CodeTwo services.

If you want to restore mail flow through the CodeTwo services, access the rule settings pane in the same way as described above, set the toggle switch back to Enabled, and wait for the changes to apply. No further configuration is required.

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