CodeTwo Reseller Panel: frequently asked questions (FAQ)

This article contains a list of questions frequently asked by CodeTwo partners and resellers.

  1. How to place an order?
  2. How can I calculate the product price?
  3. Can I order multiple products at the same time?
  4. Can I transfer a license to a different end user?
  5. How can I pay for my order?
  6. Which orders qualify as reseller orders?
  7. How to check my current status and discount?
  8. How is my discount calculated?
  9. Is my discount reset/deleted after a certain period of time?
  10. How to maintain the reseller status?
  11. How to obtain the CodeTwo Partner logo?
  12. Where can I find brochures, banners and software screenshots?
  13. Where can I find product videos?
  14. How to get free Not for Resale (NFR) licenses?
  15. How to get CodeTwo Exchange Rules Pro and custom signatures for internal use?

How to place an order?

There are 3 ways to place orders for CodeTwo products:

  • From the Reseller Panel, which we describe in detail below.
  • You can send a Purchase Order (PO) to this email address.
  • CodeTwo Email Signatures for Office 365 can currently be ordered only from the CodeTwo Admin Panel - click here to register a tenant / log in and proceed.

Placing an order in the Reseller Panel

For new licenses

To place an order for new licenses, go to the Store tab of the Reseller Panel and click Buy next to the CodeTwo product you would like to order. An order page (Fig. 1.) opens in a new tab. Choose New license in the first step of your order. In Step 2 (Order details) you will see the price including your reseller discount. Step 3 of the order page will allow you to provide end customer's details for licensing purposes. Follow the remaining steps to complete the order.

CodeTwo order page
Fig. 1. A sample CodeTwo order page.

For additional licenses

To place an order for additional licenses, go to the Store tab of the Reseller Panel and click Buy next to the CodeTwo product you would like to order. An order page (Fig. 1.) opens in a new tab. Select Additional licenses in the first step of your order. In the next step you will be asked to provide the end customer's product license key that needs to be extended to include additional licenses, so keep it at hand. Follow the remaining steps accordingly.

For license upgrade / migration

To place an order for an upgrade of licenses to a higher version or to migrate, e.g. from CodeTwo Exchange Rules to CodeTwo Exchange Rules Pro (click here for comparison), go to the Store tab of the Reseller Panel and click Buy next to the CodeTwo product you would like to upgrade/migrate to. An order page (Fig. 1.) opens in a new tab. Select either Upgrade... or Migration… in the first step of your order. The next step will be to enter the end customer’s license key that needs to be upgraded/migrated to a different version, so keep it at hand. Follow the remaining steps accordingly.

For technical support subscription

Technical support subscription can be purchased together with the new license or separately any time afterwards. If you need to purchase technical support only, go to the Store tab of the Reseller Panel and click Buy next to the CodeTwo product you would like to order support for. An order page (see Fig. 1.) opens in a new tab. Select Support contract only in the first step of the order wizard. The next step will be to enter the end customer's license key, so keep it at hand. Follow the remaining steps accordingly.

For technical support renewal

Technical support subscription can be renewed before it expires or when it’s expired. To place such an order, go to the Store tab of the Reseller Panel and click Buy next to your CodeTwo product. An order page (see Fig. 1.) opens in a new tab. In the first step, select Support contract only. The next step will be to enter the end customer's license key, so keep it at hand. As a reward for renewing the technical support subscription on behalf of your customer before it expires, you will receive a 20% discount, regardless of your regular discount level for CodeTwo software licenses.

How can I calculate the product price?

To check the product price, go to the Store tab of the Reseller Panel and click Buy next to any CodeTwo product. In the first step, choose a license type you would like to check the price for (the available order types are explained earlier). The product price that includes your reseller discount is shown in Step 2 (Order details). If you do not want to proceed with the order at this point, simply close the order page - no order will be created in our system.

Can I order multiple products at the same time?

Multi-product orders are currently not supported. You can order one product with technical support subscription (optional) at a time for each customer.

Can I transfer a license to a different end user?

It is not possible to transfer a CodeTwo software license to a different licensee. This means that if you originally purchased a CodeTwo license to your company’s name, although you let your customer use the program, the license cannot be transferred to the customer's name. This is why we recommend placing all orders from the Reseller Panel, because it allows for entering the end customer’s details for licensing purposes.

How can I pay for my order?

When placing an order from the Reseller Panel or sending us a Purchase Order (PO) for manual processing, you always have the following payment options to choose from:

  • credit card
  • wire transfer.

Please keep in mind that our system allows for generating and sending license keys for the migration software only when the payment is received. If you need the licenses as soon as possible, we recommend choosing the credit card payment option.

Note that the only way to pay for the subscription of CodeTwo Email Signatures for Office 365 is with a credit card, and it is done directly from the CodeTwo Admin Panel.

Which orders qualify as reseller orders?

Reseller orders are all orders for CodeTwo products that are placed with the intention of resale (as software or as part of the reseller's service). Invoices are usually issued to a reseller, but we issue license key(s), licensing documents and technical support subscription certificate(s) to your customer. If your business model requires a different settlement, please contact us.

How to check my current status and discount?

You can check your current status and discount on the Profile information page (Fig. 2.), available on the Profile tab of the Reseller Panel.

810-2
Fig. 2. Go to the Profile page to check your reseller status and discount rate.

How is my discount calculated?

Every reseller gets a 5% discount provided that the first order for licenses exceeds the amount of USD 500 or EUR 460 (even if the first order value far exceeds this amount, the first order discount always remains at 5%). Your discount can grow up to 40%, based on your overall sales turnover. The discount structure is shown in the table on the Profile page of the Reseller Panel (Fig. 2.). It’s pinned up to our ordering and payment system so you can always benefit from the appropriate price reduction.

Is my discount reset/deleted after a certain period of time?

Your discount and other perks are perpetual as long as you place at least one order every quarter and link to us from your website.

How to maintain the reseller status?

Your reseller status is perpetual as long as you place at least one order every quarter and link to us from your website, and you have not violated our Terms and Conditions for Resellers and other applicable laws.

How to obtain the CodeTwo Partner logo?

To download the CodeTwo Partner logo, go to the Marketing tab of the Reseller Panel and select a file you want to place on your website.

Where can I find brochures, banners and software screenshots?

You can find brochures, banners, partner logos, and software screenshots on the Marketing tab of the Reseller Panel.

Where can I find product videos?

You can find CodeTwo product videos on our website: go to Products and open a product page of your choice, then look for the Videos tab. Keep in mind that this form of presentation is available for selected solutions only. You can also subscribe to the CodeTwo YouTube channel here.

How to get free Not for Resale (NFR) licenses?

Standard, Gold, and Platinum status Resellers can request free Not for Resale (NFR) licenses by sending an email directly to their key account specialist or alternatively to this address.

If you are a new reseller, you can test our software at no charge for up to 30 days. Go to the Store page in the Reseller Panel to download one of our products and start evaluating it today.

How to get CodeTwo Exchange Rules Pro and custom signatures for internal use?

Standard, Gold and Platinum Resellers can request free licenses (50) of CodeTwo Exchange Rules Pro with a custom email signature design by sending a request directly to their key account specialist or alternatively to this email address.

If you are a new reseller, you can test our software at no charge for up to 30 days. To do so, go to the Store page in the Reseller Panel and download any product to start the evaluation.