Knowledge Base

How to restore deleted individual data items


You want to restore deleted individual data items.


The items deleted by users are saved by the sever module in Data and DataUsers folders located in the installation folder for the Syncing Master (server module). By default the path is:

C:\Program Files\CodeTwo\CodeTwo PublicFolders Server\DeletedItems

These two folders have the structure resembling the list of folders in C2PublicFolders and contain data removed from public folders and data removed from shared personal folders respectively. Each Outlook item is saved in a single .msg file. To restore one or several items, Drag&Drop the selected .msg files from Data or DataUsers folders in the Syncing Master (server module) to the C2PublicFolders list in Outlook. If the Syncing Master is not equipped with the Outlook Add-in (client module), copy .msg file(s) to the computer containing the Outlook Add-in and perform the above procedure.

If an entire folder was deleted,  you need to create a new one (the same type) in Outlook and then copy particular elements to it using the above mentioned method.

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