Knowledge Base

How to find the license key in CodeTwo software


You need to find the license key for your CodeTwo software.


CodeTwo applications are activated to the full version by entering a 25-character license key that you receive once the order is paid for.

Finding the license key/activation code in CodeTwo software

With the exception of CodeTwo Public Folders, the license key/activation code can be found in the licensing module installed together with the application. You can access it from Start, All programs, CodeTwo, <name of the program> Licensing (Fig. 1.).

Fig. 1. The licensing window in CodeTwo software.

Finding the license key/activation code in CodeTwo Public Folders

This software has been discontinued. You can check the list of the currently available CodeTwo products here.

The only exception to the license key finding procedure described above is CodeTwo Public Folders version 5.x, which has its licensing built into the CodeTwo Public Folders - Administration Panel. To locate the license key in CodeTwo Public Folders version 5.x:

  1. Go to the computer with the Syncing Master installed.
  2. Open CodeTwo Public Folders – Administration Panel and go to the Other tab.
  3. In the left pane, choose Licensing and click the Activate button (Fig. 2.).

Fig. 2. Locating the Activate button.

  1. The Licensing – CodeTwo Public Folders window will display the license key (Fig. 3.).

Fig. 3. The licensing window of CodeTwo Public Folders.


If your CodeTwo software is activated using the old licensing system, that is the 10-character activation code (Fig. 4.), and you do not have the 25-character license key, you will also need to provide at least the first 5 characters of the activation code when contacting CodeTwo Customer Support.

Fig. 4. The licensing window in older versions of CodeTwo programs.

See also:

What are Contact ID and Tenant Association ID and where to find them - check this article if you use CodeTwo Email Signatures 365 and need to contact our Customer Service