What are Contact ID and Tenant Association ID and where to find them

Problem:

You were asked by CodeTwo Customer Support to provide your Contact ID and/or Tenant Association ID to verify your identity. You would like to know what these ID numbers are used for and where to find them.

Solution:

Contact ID and Tenant Association ID are identification numbers assigned to the user account and to the tenant, respectively. CodeTwo Customer Support uses them as an additional safety measure to prevent unauthorized persons from gaining access to sensitive information about our clients’ subscriptions and their companies by impersonating them. You need to provide a Contact ID and/or Tenant Association ID to allow us to verify that you are in fact the person permitted to access information related to the given account and tenant.

• See how to find your Contact ID
• See how to find your Tenant Association ID

Finding the Contact ID in the CodeTwo Admin Panel

The Contact ID can be found in the CodeTwo Admin Panel, in your Profile page. To find it:

1. Open the CodeTwo Admin Panel and sign in.
2. Click the  icon in the upper-right corner and select Account & admins (Fig. 1.).

Fig. 1. Accessing the CodeTwo Admin Panel account management pages.

3. Select Contact ID from the menu on the left to display the Contact ID page (Fig. 2.).

Fig. 2. Opening the Contact ID page.

Finding the Tenant Association ID in the CodeTwo Admin Panel

The Tenant Association ID can be found on the Manage tenant pages, in the Subscription section. Follow the steps below to find this ID.

1. Sign in to the CodeTwo Admin Panel.
2. Go to the Tenants tab or the Dashboard tab and click the Manage tenant () button next to the tenant you want to access (Fig. 3.).

Fig. 3. Opening the Manage tenant pages.

3. The Tenant Association ID is displayed next to your tenant's name in the Subscription section (Fig. 4.).

Fig. 4. Tenant Association ID on the tenant management pages in the CodeTwo Admin Panel.