What are Contact ID and Tenant Association ID and where to find them

Problem:

You were asked by CodeTwo Customer Support to provide your Contact ID and/or Tenant Association ID to verify your identity. You would like to know what these ID numbers are used for and where to find them.

Solution:

Contact ID and Tenant Association ID are identification numbers assigned to the user account and to the tenant respectively. CodeTwo Customer Support uses them as an additional safety measure to prevent unauthorized persons from gaining access to sensitive information about our clients’ subscriptions and their companies by impersonating them. You need to provide a Contact ID and/or Tenant Association ID to allow us to verify that you are in fact the person permitted to access information related to the given account and tenant.

• See how to find your Contact ID
• See how to find your Tenant Association ID

Finding the Contact ID in CodeTwo Admin Panel

The Contact ID can be found in CodeTwo Admin Panel, among your contact information. To find it:

1. Open CodeTwo Admin Panel and sign in.
2. Click Account & admins in the left-hand navigation menu - you'll see your Contact ID in the Contact info section (Fig. 1.).

Fig. 1. Accessing the Contact ID information in CodeTwo Admin Panel.

Finding the Tenant Association ID in CodeTwo Admin Panel

The Tenant Association ID can be found on the Subscription settings page. Follow the steps below to find this ID.

1. Sign in to CodeTwo Admin Panel.
2. Go to the Tenants page and click your tenant to open the Subscription page. The Tenant Association ID is displayed in brackets next to your tenant's name (Fig. 2.).

Fig. 2. Finding the Tenant Association ID information in CodeTwo Admin Panel.