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Deactivation of the CodeTwo License

Problem:

Deactivation of the CodeTwo License.

Solution:

CodeTwo products are activated via the licensing program. After entering the license key user only needs to click the Activate button to enable the fully featured program.

This process creates a special code that is required by the licensing server to identify the machine. It consists of two parts – first is based on the hardware signature of the hard disk drive, the second – on the network card's MAC address.

If the license key gets deactivated with no apparent reason then it might be caused by one of the factors below:

  • The network card offers dynamic MAC address function - turn that option off / set the static MAC address.
  • CodeTwo program is installed in a virtual environment. Usually the MAC address of the network card in virtual systems is dynamic, changing at each reboot of the virtual machine - set it to static.
  • The hard disk drive was replaced - contact CodeTwo support to clear the license key activation status.
  • The network card was replaced - contact CodeTwo support to clear the license key activation status.
  • The network card is damaged and provides faulty MAC address - replace the card.
  • The program was installed and activated on a different / second machine by mistake - contact CodeTwo support to clear the license key activation status.

When none of the above helps to fix the problem - contact CodeTwo Support Team.
 

  • Applies to: Licensing
  • Categories: FAQ
  • TFS: 13435
  • Last modified: 2015-03-27
  • Created: 2012-06-21
  • ID: 243
  • Keywords: CodeTwo Licensing, license deactivation, lost, activating, demo, multiple, again, code, deactivated
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