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Troubleshooting impersonation rights of the target server administrator
This test checks if the administrator, whose data has been entered in the previous step of the wizard, has application impersonation rights. The test runs the PowerShell command, Get-ManagementRoleAssignment. If the result is negative, the program tries to add impersonation rights to the administrator.
The server could not be contacted. The LDAP server is unavailable.
This error may occur if the administrator does not have impersonation rights. The wizard tries to grant them automatically, but when it fails, the above message is shown.
Follow our Knowledge Base article to grant application impersonation rights manually and fix this issue.
Connecting to remote server ps.outlook.com failed with the following error message: Access is denied.
The error applies to Office 365 only. It may appear if credentials entered in the previous step of the Target server connection wizard belong to a non-administrative user. Go back to the previous step of the wizard and make sure to enter credentials that belong to an administrator.
Connecting to remote server failed with the following error message: Logon failure: unknown user name or bad password.
This error applies to Office 365 only. It appears if credentials used in the previous step of the connection wizard did not belong to an administrator. To fix this problem, enter the correct credentials.