Cross-forest migration from Office 365 to Exchange 2010/2013/2016
I. Pre-migration activities
Below you will find a list of key points to be considered:
Step 1: Prepare a clean target Exchange environment in a new Active Directory forest
The following points need to be revised:
Step 2: Prepare domain accounts on the target server
- Create appropriate mailbox-enabled accounts manually in the target forest.
- During the mailboxes matching step, you can also set the program to create the mailboxes and the corresponding users automatically.
If you choose either to manually create the mailboxes or allow the program to prepare them for you, be advised that the account data (such as permissions) will not be migrated. However, if you set the program to automatically create a new mailbox-enabled user in the target environment, there is an option to copy main AD attributes from the source user account. Learn more
Step 3: Make sure that the admin account used to connect to the source Office 365 tenant has the necessary roles assigned and that it has its mailbox configured correctly
- Check if the source admin account has the following management roles assigned:
- View-Only Configuration
- View-Only Recipients
If these roles are missing, you can either assign them manually, following the steps described in this KB article or let the program assign them for you during the Configuration step of the Source server connection wizard.
- Ensure that the UPN has been defined for this account
- Ensure that this account is mailbox-enabled.
UPN (User Principal Name) is the name of a system user in an email address format. Learn more.
Step 4: Verify the configuration and rights of the admin account that will be used to connect to the target Exchange server
Make sure that the target admin account is assigned the necessary management roles and that this account is mailbox-enabled.
Verify the following:
- Check if the target admin account has the following roles assigned:
- View-Only Recipients
- View-Only Configuration
- Public Folders*
- Mail Recipient Creation*
- Mail Recipients*
Please note that the Public Folders role is only required if you plan to migrate public folders. Moreover, the Mail Recipient Creation and Mail Recipients roles are required to create new users and mailboxes. Therefore, it's not required to assign them to the admin account if you are migrating data to the mailboxes that already exist on the target server.
- check which roles are assigned to a specific user. To do that, run the Exchange Management Shell on the target server and enter the following cmdlet: Get-ManagementRoleAssignment -RoleAssignee “UserName”, where instead of UserName you need to enter a valid Name or Alias of your mailbox-enabled AD user; or
- check which users are assigned a specific role. To do that, run the Exchange Management Shell on the target server and enter the following cmdlet: Get-ManagementRoleAssignment –Role “RoleName”, where instead of RoleName you need to enter a specific role, e.g. ApplicationImpersonation.
- Access to the target server's EWS service using IP or Domain Name, e.g. https://[Exchange_IP]/EWS/Exchange.asmx or https://[Exchange_Name]/EWS/Exchange.asmx
- If a client connects to EWS from the outside of the local network he needs to have the external EWS URL correctly configured:
- Open the Exchange Management Shell on the target server and check if the ExternalUrl is defined: Get-WebServicesVirtualDirectory | fl
- If there's no address in the ExternalUrl line it needs to be defined. Execute the following script: Get-WebServicesVirtualDirectory | Set-WebServicesVirtualDirectory -ExternalUrl https://[Target server's internet name]/EWS/Exchange.asmx
Step 5: Adjust the EWS throttling settings and change the maximum size limit of sent mail to decrease the time of migration processing
Step 6: Install components required by CodeTwo Exchange Migration (the installation wizard will guide you through this process)
We recommend that you install the software and required components on the target server to maximize the upload speed, but you can perform an installation on any machine with a connection to both the source and the target Exchange Server environment.
The following components have to be installed on the Exchange server of your choice:
- Microsoft Online Services Sign-In Assistant (required on all systems)
- Windows Azure Active Directory Module for Windows PowerShell Office 365 (required on all systems, more information here)
- .NET 4.0 (required on any system, might be already installed)
- PowerShell 2.0 (or higher, must be installed on Windows Server 2008)
- Download Windows Management Framework Core (WinRM 2.0 and Windows PowerShell 2.0) Windows Server 2008.
- Newer Windows releases (Windows 7 or higher, Windows Server 2008 R2 or higher) already have PowerShell 2.0 (or higher) built-in.
- Small Business Server 2008 (SBS2008) users might stumble upon a problem with installing PowerShell. See our Knowledge Base article on that.
Step 7: Install CodeTwo Exchange Migration
You can install CodeTwo Exchange Migration on any machine with a connection to both the source and the target Exchange Server environment.
We recommend installing on a target server, to maximize the upload speed.
II. Migration process
Step 1: Connect to the source server
Make sure that the software user who runs the migration is a local administrator.
When you start the program, you will see the Dashboard tab. Click Create a new migration job link on the How to start card. Select the source server type: Office 365. The Create Office 365 migration job wizard will open. Set the name of the job and click Next to proceed to the Source mailboxes step. If this is your first migration job, you will need to configure a connection to the Office 365 tenant that will be used as the source of your migration. Click Add new source connection in the Source server drop-down menu and a wizard will open. You need to complete two steps:
- Admin account - provide the email address and password for an Office 365 account. If this account has multi-factor authentication enabled, enter the app password instead (learn more).
- Configuration - this process configures your Office 365 connection and checks whether the account provided in the previous step has the necessary roles assigned. If not, the program will attempt to assign them automatically. In such a case, you may be asked to provide the credentials of another account that is assigned the Global administrator role. This account will not be used to connect to the Office 365 tenant, but only to assign the missing roles.
If the configuration is successful, click Finish.
If any errors appear, see Troubleshooting
Step 2: Select mailboxes you want to migrate and define target connection
After successfully configuring the source connection, you will get back to the migration job wizard.
The Source mailboxes step now allows you to include or exclude mailboxes by using multiple filters. You may, for example, include all users' mailboxes from a particular Organizational Unit or Active Directory group. By default, the program includes all users along with the Public Folders, because it is a most common scenario. Choose the mailboxes you want to migrate and proceed to the next step (Target mailboxes).
Now, set up a new target server connection by choosing Add new target connection from the Target server drop-down menu. A simple wizard will open.
- In the Server connection step, choose either Autodiscover Exchange Server (default option) to automatically find the proper target server or configure the connection manually.
If you decided to configure the target connection manually, be aware that using an IP address will make granting impersonation rights and creating mailboxes impossible unless you configure PowerShell Virtual Directory in IIS to allow basic authentication.
- Admin account – provide a valid UPN and password of the account that will access the target server (remember that the admin account must fulfill the requirements specified in I Pre-migration activities, Step 4). Click Next to move on to the Configuration step.
- Configuration – this process configures the target Exchange server connection and checks whether the account provided in the previous step has the necessary roles assigned. If not, the program will attempt to assign them automatically. In such a case, you may be asked to provide the credentials of another account that belongs to the Organization Management role group. This account will not be used to connect to the target server, but only to assign the missing roles.
Once the configuration ends successfully, you will see green check marks. If any errors appear, see Troubleshooting.
After your connection is established, click Finish and proceed to the next step (Match mailboxes).
Step 3: Match source and target mailboxes
Matching the source mailboxes with the target mailboxes can be done in two ways: automatically, via the built-in Automatch feature, or manually. Either way, click the Match mailboxes button.
To manually match a single mailbox, click on the Click to match target link in the Target user mailbox column and choose the most appropriate option for this user. You can:
- Create a new user - to create both a new Active Directory user and a corresponding mailbox. You can use the default values or change them.
- Choose an existing user from the list - to select an existing user in the target environment that does not have a mailbox created yet.
- Manually specify the mailbox address - this option should be used when you are unable to list the target environment.
For some of these options, you may be asked to provide further details (e.g. passwords for the newly created users).
However, when it comes to matching hundreds of mailboxes, the process may be extremely time-consuming. To automatically apply common matching options for multiple users, simply select your users (you can use the Ctrl+A shortcut to choose all entries) and click Automatch on the menu bar. Configure the matching options and start the process by clicking Automatch. Learn more
When you have matched all your mailboxes, you can close the matching window and continue with the migration job wizard. The next steps will allow you to configure additional options.
Step 4: Customize all necessary aspects of the migration job
You may configure the following additional options:
- Scheduler - allows you to set the job to be automatically started in the desired time periods, so you do not have to control it manually.
- Time filter - is used to exclude items that are older or newer than a particular date.
- Folder filter - may completely exclude specific folders from the migration process.
- Advanced settings - this step lets you define how many mailboxes should be migrated at the same time and set the maximum size of items to be migrated.
Step 5: Start the migration
Review your migration job in the Job summary step. Click Finish to close the wizard.
Move on to the JOBS tab and click Start on the toolbar to begin the migration. Once you start the migration, all items from the source mailboxes will be migrated to their corresponding target mailboxes.
The migration processing time depends on several different factors, e.g. the number of mailboxes and items, the speed of internet connection, EWS throttling settings. See this article for details.
Step 6: Check if the number of items migrated in the target mailboxes matches the number of items in the source server mailboxes
If you notice any missing items in the target mailbox, restart the migration by using the Rescan feature.
Please be aware that the program does not migrate some specific folders at all. Those are e.g. Sync Issues or ones created while putting a mailbox on a litigation hold.
If any problems appear during the migration process, they will be visible on the JOBS tab in the Migration status column or on the Job bad news card. Details of the problems can be checked in the diagnostic files.
Step 7: Check if there are any new items in the source mailbox after migration
Once the migration is finished and you have noticed that some new items appeared (in the meantime) in the migrated source mailbox, just restart the migration by using the Rescan feature.
Please keep in mind that the Rescan feature uploads only new items, not the changed ones.
III. Post-migration cleanup
Step 1: MX records
Change the MX records in your domain registrar to enable mail flow to the new server(s). Please note that this process may take several hours.
If any new items appear in a source mailbox while the MX records are being changed, it is possible to migrate them after the records setup process is completed. This can be done via the Rescan feature available in the Administration Panel of the program..
Step 2: The previous domain
Disconnect the previous domain and Exchange servers.
If you have any problems with disconnecting your domain please consult your domain provider.