Knowledge Base

How to fix login problems with CodeTwo Admin Panel

Problem:

You are not able to log in to your CodeTwo Admin Panel account.

Solution:

There might be several reasons why you cannot log in. The most common causes and recommended solutions are described below.

You logged in with your Microsoft account instead of your CodeTwo account

If you use the same email address for your CodeTwo Admin Panel account and your Microsoft account, and you are not able to log in to the Admin Panel or reset your password, you might have changed the default login method.

The program allows you to log in using a dedicated CodeTwo Admin Panel account or your Microsoft account (Fig. 1.).

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Fig. 1. The available login options.

If you created a dedicated CodeTwo Admin Panel account and registered the same email address that you use with your Microsoft account, you should be careful when choosing your login method. Because you created a dedicated account, we recommend that you use the option on the left side (see Fig. 1.) to log in to CodeTwo Admin Panel. However, if you choose to log in with the Microsoft account and provide your MS account credentials, you will also be able to access your Admin Panel.

Warning

In the above scenario, logging in with Microsoft merges your MS account with your CodeTwo Admin Panel account. As a result, your default login method is changed - from now on, you are only able to log in to the Admin​ Panel with your Microsoft account credentials. Also, the password resetting option for the CodeTwo Admin Panel account does not apply to you anymore.