Knowledge Base

How to fix login problems with CodeTwo Admin Panel

Problem:

You are not able to sign in to your CodeTwo Admin Panel account.

Solution:

There might be several reasons why you cannot sign in. The most common causes and recommended solutions are described below.

Incorrect configuration of CodeTwo Email Signatures 365 apps in Azure Active Directory

If you experience misbehaviors such as a redirect loop, an automatic browse-back to the sign-in page, or simply no response when you try to sign in to CodeTwo Admin Panel (and/or the signature management app), perform the steps described below to ensure that the CodeTwo apps are configured properly in your Azure AD.

  1. Sign in to the Microsoft Entra admin center.
  2. Go to Azure Active Directory (or Identity) > ApplicationsEnterprise applications in the left menu.
  3. In the search bar just above the app list, search for
    codetwo email signatures
    The list will be populated with apps that match the searched text (Fig. 1.).

The Azure Active Directory app list populated with CodeTwo apps matching the searched text.The Azure Active Directory app list populated with CodeTwo apps matching the searched text.
Fig. 1. The Azure Active Directory app list populated with CodeTwo apps matching the searched text.

  1. For each listed CodeTwo app, perform the following steps:
    1. Click an app to go to its settings page.
    2. Go to Properties and make sure the settings are the same as presented in Fig. 2. If not, please update them accordingly:
      • Assignment required? = No
      • Visible to users? = Yes

    Correct settings for the CodeTwo apps.
    Fig. 2. Correct settings for the CodeTwo apps.

    1. Next, go to Roles and administrators in the navigation menu. The following three entries should be present (Application Administrator, Cloud Application Administrator, Reports Reader), as shown in Fig. 3. If not, add them back.

    The three mandatory roles to be listed on the Roles and administrators page for all CodeTwo apps.
    Fig. 3. The three mandatory roles to be listed on the Roles and administrators page for all CodeTwo apps.

    1. Finally, go to Users and groups and check if you can see the entry for the global admin user with the Default Access role assigned (Fig. 4.). If there is no such an entry, add a global admin account, preferably the one used to register your tenant with CodeTwo.

    The global admin user with the Default Access role.
    Fig. 4. The global admin user with the Default Access role.

    1. Go back to the list of the found CodeTwo apps by clicking the Enterprise applications | All applications link at the top of the window (Fig. 5.).

    Conveniently go back to the list by clicking the link.
    Fig. 5. Conveniently go back to the list by clicking the link.

  1. Remember to repeat the procedure from step 4 for all the apps that you have found using the codetwo email signatures phrase.

Once you have properly configured all the CodeTwo apps in Azure Active Directory as described above, you should no longer experience the sign-in problems.

No admin consent granted to the CodeTwo Admin Panel app in Azure Active Directory

When you try to sign in to CodeTwo Admin Panel, you get the following error message:

Sorry, but we’re having trouble signing you in.

AADSTS700016: Application with identifier 'AdminPanelv2' was not found in the directory '<Tenant ID>'. This can happen if the application has not been installed by the administrator of the tenant or consented to by any user in the tenant. You may have sent your authentication request to the wrong tenant.

Typically, this error indicates that the Owner of your organization’s CodeTwo Admin Panel account hasn’t granted the tenant-wide consent to the CodeTwo Admin Panel app in Azure AD when creating the account. Because of that, non-admin users cannot grant the consent themselves and thus sign in to CodeTwo Admin Panel.

To solve the problem, a global admin or a user with appropriate administrative privileges from your Microsoft 365 tenant needs to grant the permissions requested by the app on behalf on the entire organization in the Microsoft Entra admin center, as shown below.

  1. Sign in to the Microsoft Entra admin center.
  2. In the menu on the left, go to Azure Active Directory (or Identity) > Applications > Enterprise applications (Fig. 6.).

Accessing the enterprise applications list in the Microsoft Entra admin center.
Fig. 6. Accessing the enterprise applications list in the Microsoft Entra admin center.

  1. Type codetwo in the search box above the list of all applications (Fig. 7., item 1) and locate the CodeTwo Email Signatures for Office365 app (note that its Application ID starts with ce60db2f, as shown in Fig. 7., item 2). Click the app to access its settings.

Finding the CodeTwo Admin Panel app to access its settings.
Fig. 7. Finding the CodeTwo Admin Panel app to access its settings.

  1. Click Permissions from the menu on the left and then click the Grant admin consent for <your tenant name> button (Fig. 8.).

Launching the pop-up where you can grant the requested permissions on behalf of your organization.
Fig. 8. Launching the pop-up where you can grant the requested permissions on behalf of your organization.

  1. The pop-up to grant permissions will open. Choose your admin account and accept the permissions requested by the app (Fig. 9.).

Granting the permissions on behalf of all users in your Microsoft 365 tenant.
Fig. 9. Granting the permissions on behalf of all users in your Microsoft 365 tenant.

You now should be able to access CodeTwo Admin Panel with no issues (assuming that you’ve been invited to join your organization’s Admin Panel account as an admin). If the problem persists, wait some time for the changes to propagate in your Microsoft 365 tenant.

Tips

Alternatively, you can change the Azure AD settings controlling who can grant consent to applications, as described in this section of another article, thereby allowing the affected user to grant consent on their own.

And if you don’t want to grant the tenant-wide consent but only grant it on behalf of the user that cannot sign in to CodeTwo Admin Panel, you can use PowerShell scripting, as highlighted here.

You signed in with your Microsoft account instead of your CodeTwo account

If you use the same email address for your CodeTwo Admin Panel account and your Microsoft account, and you are not able to sign in to Admin Panel or reset your password, you might have changed the default sign-in method.

The program allows you to sign in using a dedicated CodeTwo Admin Panel account or your Microsoft account (Fig. 10.).

The available sign-in options.
Fig. 10. The available sign-in options.

If you created a dedicated CodeTwo Admin Panel account and registered the same email address that you use with your Microsoft account, you should be careful when choosing your sign-in method. Because you created a dedicated account, we recommend that you use the Sign in with email option (see Fig. 10.) to sign in to CodeTwo Admin Panel. However, if you choose to sign in with the Microsoft account and provide your MS account credentials, you will also be able to access your Admin Panel.

Warning

In the above scenario, signing in with Microsoft merges your MS account with your CodeTwo Admin Panel account. As a result, your default sign-in method is changed - from now on, you are only able to sign in to Admin​ Panel with your Microsoft account credentials. Also, the password resetting option for the CodeTwo Admin Panel account does not apply to you anymore.

See also:

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