Knowledge Base

How to fix problems with message approval for distribution groups in Office 365


You use CodeTwo Email Signatures for Office 365 in your organization. You have configured a distribution group (distribution list) so that each message sent to this group needs to be approved by a moderator. When an email is sent to the group, the moderator receives an email request for approval. After the approval is confirmed, the approving person gets more approval requests - one notification for each member of the distribution group. For example, if you have 50 users in the group, the moderator receives 50 emails asking for message approval.


The problem with multiple approval notifications occurs when your message approval is based on an Exchange Online transport rule with the Forward the message for approval action (Fig. 1.).

Fig. 1. A sample transport rule used for message approval.

To fix this problem, you need to enable message approval in the properties of your distribution group instead of using a dedicated transport rule.

To turn on message approval in the properties of your distribution group, you need to:

  1. Open your Exchange admin center.
  2. Go to recipients > groups and edit the distribution group for which you want to enable message approval.
  3. Choose message approval from the left menu and select the Messages sent to this group have to be approved by a moderator checkbox. Click the plus (+) button and add a group moderator (Fig. 2.).

Fig. 2. How to configure message approval for a distribution group in EAC.

  1. Remove the transport rule that is responsible for message approval in this distribution group.

After the changes propagate in your Office 365, when a message is sent to your group, the moderator will receive only one email with a request for message approval.