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One-click surveys in emails
One-click surveys are an alternative to long questionnaires. Instead of promising your customers that “this shouldn’t take more than a minute”, you can now take not more than 5 seconds of their time. This makes their experience of sharing their opinion more enjoyable and gives a significant boost to your response rate.
You can easily add personalized rating buttons to your email signatures. Basic configuration of the survey and getting your email signature template done should not take more than 5 minutes.
Precise data on your customers' satisfaction is very valuable and can help you improve your services. But that is not all. One-click surveys in email signatures have much more practical applications:
- Get suggestions on how to increase your customer service
- React immediately to feedback thanks to real-time reports and notification emails
- Pin-point and contact your most and least satisfied customers
- Motivate your team with an employee recognition system
- Find out what your customers care about and collect feature requests
Exchange Rules Family can easily add one-click surveys from the services listed below: