Choose how your template appears in email conversations

The Email layout tab helps you manage which email sections are included in your template and how they appear in email messages. It is available only when you edit a template for the Apply full composition, Insert Declaimer, or Insert signature action. In this article, you will find out how to configure:

• the position of a signature in an email conversation thread,
• when to add your signature (and other email sections) to email conversations.

To learn how to manage email sections (the Insert email section tab), read this article.

The appearance related settings can be found in the Signature position and Section settings group on the Email layout tab, as shown in Fig. 1. These settings are defined separately for each template format and email section.

Fig. 1. The Email layout tab: the highlighted settings allow you to manage how signatures are handled in email conversations.

Signature position

The options in the Signature position group apply only to email signatures (they are not available if your signature section is disabled) and allow you to specify where your signature should be added in an email conversation thread. You can add it:

• right below a new message (reply or forward) in an email conversation (the default setting);
• or at the very bottom of an email conversation (this setting may be useful, for example, if you need a disclaimer or legal note that is separate from your signature and appears below a conversation).

Based on your choice, the layout in the composition pane changes to show how the signature will appear in an email thread (Fig. 2.).

Fig. 2. Changing the position of a signature in an email conversation.

Section settings

The Section settings group is where you can manage how each email section (signature, header, or side banner) should be added to an email conversation thread. This includes the signature position settings explained earlier, but you can also decide if, for example, your signature should be added to every email or to the first email only.

To configure an email section, click the button with the section name in the Section settings group (see Fig. 1.) or click the Settings () button located in the upper-right corner of an email section. You can only configure sections that are active (turned on in the Email sections group). The available settings are shown in Fig. 3. and listed below - click the links to learn more. These options are configured independently for each template format and email section, and their availability might vary.

Fig. 3. Section settings (signature).

Choose how you want the [signature/header/banner] to be handled in email conversations:

• Add the [signature] to every email.
• Add the [signature] to the first email only (do not add it to subsequent emails).
• Add the [signature] only when the first email is sent and remove it from an email conversation when subsequent emails are sent.
• Add the [signature] to every email but remove its previous occurrences in an email conversation.

Signature position in an email conversation:

• Right under the latest reply/forward message.
• At the very bottom of an email conversation.

Choose how you want the [signature/header/banner] to be handled in email conversations

The first four options (Fig. 3.) allow you to decide when to add your signature (and/or other email sections, if you have them) to a conversation:

Add the [signature/header/banner] to every email

If you select this option, your signature is added to every message that meets the conditions of the corresponding signature rule in your CodeTwo software (Fig. 4.).

Fig. 4. The same signature is added to every email.

Add the [signature/header/banner] to the first email only (do not add it to subsequent emails)

With this setting, the software adds a signature only to the first email/reply of a user in a conversation. The subsequent responses of this user (in the same thread) will have no signatures (Fig. 5.).

Fig. 5. The signature is added to the first email/reply in a conversation.

Add the [signature/header/banner] only when the first email is sent and remove it from an email conversation when subsequent emails are sent

If this option is selected, a signature is added only to the first email/reply of a user in a conversation (Fig. 6., left). When this person sends any further reply in the same conversation, the software removes this signature from the whole thread (Fig. 6., right).

Fig. 6. A signature is added to Alex's first email (conversation on the left) but is removed from the conversation when Alex sends a next email in this thread (conversation on the right).

Add the [signature/header/banner] to every email but remove its previous occurrences in an email conversation

​If you choose this option, a signature appears only in the latest message (of a corresponding user) in a conversation thread (Fig. 7.) and all other occurrences of this signature within the conversation are removed. This keeps conversations clean.

Fig. 7. Only the latest Alex's response in a conversation thread includes his signature.

Signature position in an email conversation

The second set of options (Fig. 8.) is only available for signatures, and it corresponds to the commands available in the Signature position group. See this section for more information.

Fig. 8. The additional placement settings for signatures.