Troubleshooting

This article will help you solve the most common problems related to the software.

You are not able to log in to your tenant in the program

When you configured your tenant and try to log in to the program, you get the following error:

The application has been successfully registered in your Azure AD, but the Azure AD state has not been updated yet. Wait a minute and try to log in again.

This might indicate a problem with the application's registration in your Azure Active Directory. To solve it:

  1. Remove the software's components from your Azure AD by following these steps.
  2. Launch CodeTwo User Photos for Office 365 again and log in to your tenant to register the program in your Azure AD again and start using it.

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