Troubleshooting

This article will help you solve the most common problems related to the software.

You are not able to log in to your tenant in the program

When you configured your tenant and try to sign in to the program, you get the following error:

The application has been successfully registered in your Azure AD, but the Azure AD state has not been updated yet. Wait a minute and try to log in again.

This usually means that changes made by the program have not propagated yet. The propagation may take up to 2 hours. Try signing in again later.

If the problem persists, there might be an issue with the application's registration in your Azure Active Directory.

To solve it:

  1. Remove the software's components from your Azure AD by following these steps.
  2. Launch CodeTwo User Photos for Office 365 again and log in to your tenant to register the program in your Azure AD again and start using it.

If you see the following error:

Failed to log in to Office 365 tenant. Keyset does not exist.

sign out of your Microsoft account and sign in again in the program.

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