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Sent Items Update
CodeTwo Exchange Rules 2010 is a server-side application and as such its operation is transparent to the end user. However, version 1.1.0 of CodeTwo Exchange Rules 2010 introduces the possibility for end users to view signatures and/or disclaimers added by the program in the Sent Items folders of mail clients. This option is called Sent Items Update.

To open the settings dialog box of Sent Items Update choose from the menu Tools, Sent items update. The dialog box will display as below (Fig.1). You switch on the option by selecting Update messages in Outlook Sent Items folder.

Main window of Sent Items Update option.
Fig.1. Main window of Sent Items Update option.

After switching on, the default status of a service that is responsible for updating the Sent Items folders is marked as Not installed. The service needs to be installed and configured now for the option to work. Click Configure Updating Service to install and configure the service.

Sent Items Update offers two options related to the way the messages will be updated in the Sent Items folder.

1. Leave the original Outlook message when updating the Sent Items.
2. If a message is split, save all its copies in Sent Items.

With Option 1. selected when updating the Sent Items folder with the server copy of the message after it has been processed by CodeTwo Exchange Rules 2010, the program will leave the original Outlook message. The result will be two messages in the folder - the first is the message before processing, the second is the message after processing that will include footers.

With Option 1. unselected when updating the Sent Items folder with the server copy of the message after processing by CodeTwo Exchange Rules 2010, the program will replace the original message in Outlook's Sent Items with the server copy of the message after it has been processed by CodeTwo Exchange Rules 2010.

With Option 2. selected if a message that is sent is addressed to multiple recipients who match different rules, the program will show in the Sent Items folder all messages, as they have been split by CodeTwo Exchange Rules 2010 at the server in order to deliver different footers to different recipients. This option is grayed out if you have not enabled splitting of messages in the program.

With Option 2. unselected if a message that is sent is addressed to multiple recipients who match different rules, the program will show only a single message in the Sent Items folder without reflecting the splitting at the server. This option is grayed out if you have not enabled splitting of messages in the program.

Sent Items Update will not update sent items for users whose Outlook is using client-side rules that move mail to a different folder after they are added to the Sent Items folder.

Configuring Updating Service
Sent Items Update requires a Windows service to function, whereas the service requires an account. A user can either create this account manually or ask a configuration wizard to create this account automatically.

Click Configure Updating Service to start setting up the service responsible for updating the Sent Items folder of users. The following dialog box will display:

Dialog box to create a Windows account for the Sent Items Update service
Fig.2. Dialog box to create a Windows account for the Sent Items Update service.

The service needs an account it will work under. In the dialog box in Fig. 2. you are asked to create such an account or choose an existing one. Select Create the account automatically and click Install for the program to create an account for you and install the service. If you want to choose an existing account, select Choose the account manually, click Browse to search for the account, provide the password and click Install.

Once the service is installed, a dialog box Installation Successful will appear.

If the installation ends in errors, the following screen will display (Fig.3):

Dialog box in which the installer reports errors during installation of the service
Fig.3. Dialog box in which the installer reports errors during installation of the service.

It will show which components installed correctly (marked Successful) and which failed to install (marked Failed) as well as components that still await execution. If a component failed to install, the window will provide information on what went wrong and you can choose to attempt to install manually or contact Support. If you click Install Manually, the Manual Installation window will display as below (Fig.4).

Manual Installer dialog box
Fig.4. Manual Installer dialog box.

The Manual Installation details all steps required to finalize the installation of the service. The notes under the failed component will inform what needs to be done i.e. which scripts need to be pasted into the Exchange Management Shell console for the user to complete the installation manually.

If you click Contact Support, the following dialog box will open:

Contact Support form
Fig.5. Contact Support form.

Please describe the problem you encountered and click Send to send the message including the Log Files to Support Personnel.