Userguide
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Log Files
Log files contain diagnostic information that can be used if the program deviates from its intended behavior. Depending on the circumstances, you can set a standard or detailed level of logging for the saved information.

Log files dialog box.
Fig.1. Log files dialog box.

To display the log files dialog box, choose Tools, and click Log files in the CodeTwo Exchange Rules 2010 main menu

Location of Log Files

In the Log files files section you can see the path to the folder containing log files and a feature to remove old files. The log files are stored in the installation folder in the Logs subfolder. To quickly browse the log files, click Open next to the field showing the location of the Logs folder.

It is not possible to change the location of log files.

Log Files Explorer

By clicking Open. you a dialog box showing the log files created in the program (Fig.1).

Log files explorer.
Fig.2. Log files explorer.


During a single day, the program may create plenty of text log files in the following name format: YYYY.MM.DD_00001, YYYY.MM.DD_00002, YYYY.MM.DD_00003 etc., where Y stands for the year, M for the month, D for the day in which the file was created. The maximum size of the file is 2 MB.

Use Save All button to save the log files in the selected folder.

Limiting the Number of Log Files

When the application is running it may create a great number of log files. If the number of the log files created so far hampers their management, you can limit the total number of log files that can be kept by the program. The maximum number of log files that you want to keep needs to be provided in the field Keep the last X log files for diagnostics purposes (Fig. 3). When the maximum number of log files has been defined, the application will automatically delete the oldest files if their total number exceeds the defined number.

Limiting the number of log files.
Fig.3. Limiting the number of log files.

Remember that the log files will not be deleted instantly once you have entered the maximum number of log files that the program will store. The removal of files will be initiated with the next message processed by the server.

Logging Level

In the Logging level section you can specify the level of verbosity for logging. By default, the level is set to Standard (recommended when the program functions correctly). If CodeTwo Exchange Rules 2010 deviates from its intended behavior, it is recommended to set the Logging level to Detailed by choosing the mode from the dropdown menu.
Selection of the logging level for log files (Standard, Detailed).
Fig.4. Selection of the logging level for log files (Standard, Detailed).

To keep the changes, click OK in the Log files dialog box and click Save in the toolbar in the main window of CodeTwo Exchange Rules 2010.

Technical Support

In the Technical Support section, you can quickly and effortlessly send a message to the technical personnel of CodeTwo to solve the issue experienced while using CodeTwo Exchange Rules 2010 . Click Send to create the message to CodeTwo. A Contact CodeTwo Support dialog box will display (Fig.5). An automatically created message will attach zipped log files and direct the message to the support team to . In the text field you can include all additional information to help the support sort out your issue. Finally click Send to send your message.

Write to Technical Support dialog box.
Fig.5. Write to Technical Support dialog box.


See also:
Detailed Logging Level in CodeTwo Exchange Rules