Customer Support Center
Buy technical support for Exchange Rules 2019
If you want to contact our technicians by email or phone, you need to order a one-year Support contract. The price for the Support contract depends on the number of licenses you have for the program and is shown in the table below. The Support contract expires after one year. Ordering the Support contract is not mandatory; however, it is recommended because of the following benefits:
What do I get with a valid Support contract?
- Free upgrades to newer versions of the given product or discounts for migrating to similar products (provided that you have a valid Support contract and have maintained a Support contract continuity).
- Full access to our online knowledge base.
- 24/7 access to our technicians by email or phone (weekends from 6 AM to 10 PM UTC). They will answer all questions concerning our products and will assist in addressing potential technical issues.
- 24 hour response time guarantee.
- Assistance comprehensively provided by the same specialist (unless they are out of office).
Check support contract validity
Enter your product license key below to check your Support contract validity. If you have multiple product license keys for the same product, use just one of the keys.
Definition and benefits of Support contract continuity
The Support contract continuity means that you purchased a Support contract together with the product and extended its validity when required.
For example, if you purchased CodeTwo Exchange Rules 2019 together with a one-year Support contract, you meet the conditions of the Support contract continuity for 12 months since the time of your purchase. If you fail to renew the Support contract before it expires, you will not maintain the Support contract continuity and will lose the benefits of it.
If you maintain the Support contract continuity, you will get a free upgrade to a newer version of a given product (if it comes out) or a discount if you want to migrate to a similar CodeTwo product.
For example:
- If you have CodeTwo Exchange Rules 2019, you can get a free upgrade to CodeTwo Exchange Rules 2019 2 if the new version comes out.
- If you have CodeTwo Exchange Rules 2019, you can get a discount if you want to migrate to a similar product (e.g. CodeTwo Email Signatures 365, or CodeTwo Exchange Rules Pro).
What is more, renewing a Support contract before it expires, entitles you to a Support contract discount (see Discounted price list in the table below).
If you wish to purchase Support contract separately or after your Support contract has expired, you lose the benefits of Support contract continuity and you have to buy the Support contract for a standard price, shown in the Standard price list column.
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Pricing for a support contract when upgrading, migrating or purchasing additional licenses
Show prices in:No. of licenses
(email addresses)Discounted price list Standard price list 10 $ 53 $ 66 25 $ 53 $ 66 50 $ 83 $ 104 75 $ 119 $ 149 100 $ 149 $ 186 125 $ 179 $ 224 150 $ 209 $ 261 200 $ 239 $ 299 250 $ 269 $ 336 300 $ 299 $ 374 350 $ 329 $ 411 400 $ 359 $ 449 500 $ 389 $ 486 625 $ 464 $ 579 750 $ 509 $ 636 875 $ 539 $ 674 1000 $ 569 $ 711 Above 1000 Contact us No. of licenses
(email addresses)Discounted price list Standard price list 10 € 53 € 66 25 € 53 € 66 50 € 83 € 104 75 € 119 € 149 100 € 149 € 186 125 € 179 € 224 150 € 209 € 261 200 € 239 € 299 250 € 269 € 336 300 € 299 € 374 350 € 329 € 411 400 € 359 € 449 500 € 389 € 486 625 € 464 € 579 750 € 509 € 636 875 € 539 € 674 1000 € 569 € 711 Above 1000 Contact us If you have a valid Support contract and are currently ordering an upgrade of your program or migrating to a different program, technical support of which is more expensive than the one you have now, you will only be asked to pay a price difference. Because upgrades or migrations do not extend your Support contract, the price will be reduced according to the used period of your Support contract.
When you order additional licenses, the price for technical support depends on the number of additional email addresses. The cost for additional licenses is the same as the cost for new licenses in the table, but it is reduced according to the used period of your Support contract. See the examples below to see how the price is calculated.
Example 1 (for customers who maintain the Support contract continuity)
You have 150 licenses for CodeTwo Exchange Rules 2019 together with a Support contract that was purchased 9 months ago for $209. Currently, you want to buy licenses for additional 100 email addresses. The price for technical support for 100 additional email addresses equals $149. However, 75% of your one-year Support contract has already expired, so you only need to pay 25% of this price, which equals $37.25.
Example 2 (for customers who have not maintained the Support contract continuity)
You have 150 licenses for CodeTwo Exchange Rules 2019 and have purchased a Support contract 9 months ago for $261. Currently, you want to buy licenses for additional 100 email addresses. The price for technical support for additional 100 email addresses equals $186. However, 75% of your one-year Support contract has already expired, so you only need to pay 25% of the price, which equals $46.50.
Learn more about Terms and Conditions of Sales and Services »
