Customer Support

Customer Support

Support Contract for CodeTwo Exchange Rules 2016 - Pricing

If you want to contact our technicians by email or phone, you need to order a one-year Support contract. The price for the Support contract depends on the number of licenses you have for the program, and is shown in the table below. The Support contract expires after one year. Ordering the Support contract is not mandatory; however, it is recommended because of the following benefits:

  • Free upgrades to newer versions of the given product or discounts for migrating to similar products (provided that you have a valid Support contract and have maintained a Support contract continuity).
  • Full access to our online knowledge base.
  • 24/5 access to our technicians by email or phone. They will answer all questions concerning the product and will assist in addressing any technical issues.
  • 24-hour response time guarantee.
  • Assistance comprehensively provided by the same specialist (unless he/she is out of office).

Order a Support contract

Request a Quotation - click this link to get a quotation for your Support contract.

Definition and benefits of Support contract continuity

The Support contract continuity means that you purchased a Support contract together with the product and extended its validity when required.

For example, if you purchased CodeTwo Exchange Rules 2016 together with a one-year Support contract, you meet the conditions of the Support contract continuity for 12 months since the time of your purchase. If you fail to renew the Support contract before it expires, you will not maintain the Support contract continuity and will lose the benefits of it.

If you maintain the Support contract continuity, you will get a free upgrade to a newer version of a given product (if it comes out) or a discount if you want to migrate to a similar CodeTwo product. 

For example:

  • If you have CodeTwo Exchange Rules 2016, you can get a free upgrade to CodeTwo Exchange Rules 2016 2 if the new version comes out.
  • If you have CodeTwo Exchange Rules 2016, you can get a discount if you want to migrate to a similar product (e.g. CodeTwo Email Signatures for Office 365, or CodeTwo Exchange Rules Pro).

What is more, renewing a Support contract before it expires, entitles you to a Support contract discount (see Discounted price list in the table below).

If you wish to purchase Support contract separately or after your Support contract has expired, you lose the benefits of Support contract continuity and you have to buy the Support contract for a standard price, shown in the Standard price list column.

Show prices in:
No. of mailboxes Discounted price list Standard price list
10 $ 35 $ 44
25 $ 35 $ 44
50 $ 55 $ 69
75 $ 79 $ 99
100 $ 99 $ 124
125 $ 119 $ 149
150 $ 139 $ 174
200 $ 159 $ 199
250 $ 179 $ 224
300 $ 199 $ 249
350 $ 219 $ 274
400 $ 239 $ 299
500 $ 259 $ 324
625 $ 309 $ 386
750 $ 339 $ 424
875 $ 359 $ 449
1000 $ 379 $ 474
Above 1000 Contact us

Order a Support contract

Request a Quotation - click this link to get a quotation for your Support contract.

Read about Terms and Conditions of Technical Support

Pricing for a Support contract when upgrading, migrating, or purchasing additional licenses

If you have a valid Support contract and are currently ordering an upgrade of your program or migrating to a different program, technical support of which is more expensive than the one you have now, you will only be asked to pay a price difference. Because upgrades or migrations do not extend your Support contract, the price will be reduced according to the used period of your Support contract.

Example:
Let's assume you have CodeTwo Exchange Rules 2003 for 100 users together with a Support contract that was purchased 9 months ago for $69. Currently you want to migrate to CodeTwo Exchange Rules 2016 where technical support for 100 users costs $99. The price difference is $30. However, 75% of your one-year Support contract has already expired, so you only need to pay 25% of this price, which equals $7.5.

Ordering additional licenses looks the same. The price for technical support depends on the number of users determined by your program's license. Thus usually you need to pay the difference between the current and the previous number of licenses, reduced according to the used period of your Support contract.

Example:
You have CodeTwo Exchange Rules 2016 for 150 users together with a Support contract that was purchased 9 months ago for $139. Currently you want to buy licenses for additional 100 users. The price for technical support for 250 users equals $179. The price difference is $40. However, 75% of your one-year Support contract has already expired, so you only need to pay 25% of this price, which equals $10.

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