Customer Support

Customer Support

Support Contract for CodeTwo Email Signatures for Email Clients - Pricing

If you want to contact our Technical Support specialists via email, phone or receive assistance via remote session, you need to order a one-year support contract. The price for technical support depends on the number of users determined by your license, and is shown in the table below. The contract expires after one year. Ordering a support contract is not mandatory; however, if you do not order it, you will only have access to free technical documentation.

Owing to a support contract, apart from a full access to online documents, you also gain:

  • Access to our specialists via email, phone or remote session. They will answer all your queries concerning CodeTwo Email Signatures for Email Clients and will assist in addressing potential technical issues.
  • Guarantee that we will contact you within 24 hours of receiving your query.
  • If you purchase a technical support contract together with the product, you get a 3-month guarantee of free software upgrades. If, within 3 months of this purchase, we release a new upgrade of the product, you will get it for free. What is an upgrade?
  • Assurance that your query will be comprehensively handled by the same specialist (unless he/she is out of office).

Order a support contract

Request a Quotation - click this link to get a quotation for your support contract.

You can get a lower price for technical support if you order your support contract together with the program or extend it before it expires, see the column Discounted price list in the table below.

If you wish to purchase support separately or after your support contract has expired, the price is shown in the column Standard price list.

Show prices in:
No. of mailboxes Discounted price list Standard price list
10 $ 25 $ 32
25 $ 39 $ 50
35 $ 46 $ 59
50 $ 53 $ 68
75 $ 88 $ 113
100 $ 97 $ 124
125 $ 123 $ 158
150 $ 142 $ 182
200 $ 172 $ 221
250 $ 195 $ 250
300 $ 214 $ 274
350 $ 230 $ 295
500 $ 284 $ 364
625 $ 300 $ 385
750 $ 312 $ 400
875 $ 328 $ 421
1000 $ 349 $ 447
Above 1000 Contact us

Order a Support contract

Request a Quotation - click this link to get a quotation for your Support contract.

Read about Terms and Conditions of Technical Support

Pricing for a Support contract when upgrading, migrating, or purchasing additional licenses

The price of the upgrade does not include the Support contract fee (not obligatory). Please make sure you have a valid Support contract if you want to receive assistance along with the product. Contact us to ask questions.

If you order license extension packs and you have a valid Support contract, you should order technical support for additional users, according to the price list. Ordering technical support for additional users does not extend your current Support contract, so the price will be reduced according to the used period of your Support contract. In this case you will receive a message with a calculated price difference.

Example:
Let's assume you have CodeTwo Email Signatures for 100 users together with a Support contract that was purchased 9 months ago for $97. Currently you want to buy additional licenses for 100 users. The Support contract for 200 users is $172. The difference in price is $75. However, the annual Support contract has been used in 75%, so the amount to pay is 25% of the sum i.e. $18.75.

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