Due to COVID-19 outbreak in the EU, CodeTwo has implemented response measures to maintain business continuity and to provide a maximum level of security for our employees and their families. As a result of these actions, most of our employees, including Customer Service and DevOps Teams, are now temporarily working remotely from their homes using a secure VPN connection to CodeTwo HQ.
This situation does not influence the way we provide our services to you. The availability of our Customer Service representatives has not changed, and our DevOps Team actively monitors all services 24/7/365.
Note, however, that on rare occasions, the quality of phone calls may be lower than usual due to our employees using their home ISPs to receive and make calls through our telephony system. Thank you for your understanding.
Welcome to CodeTwo Customer Support
Clients using a licensed version of the product always get answers first. We respond to their enquiries as soon as possible but not later than within 24 hours (usually quicker). All other enquiries will be also answered as soon as possible, but we cannot guarantee it will always happen within 24 hours. Check our availability here.
You will find answers to most of your questions concerning our programs in Online Support Center that comprises: Frequently Asked Questions (FAQ), Knowledge Base, Video Tutorials, Users' Manuals, the most up-to-date versions of our programs, version history, etc. Online Support Center is frequently the most convenient and the quickest way to find answers to your questions.
Purchase new maintenance contracts, extend existing ones and discover the benefits of having a valid support agreement for your CodeTwo product.
Before purchasing or extending the technical support, you can check your support contract validity via a convenient online form.
Use a convenient web form to submit your query to CodeTwo Customer Service. We will respond to your question as soon as possible.
All possible contact options in one place. Ask questions, submit queries and get help with problems via phone or email. Our team is always happy to help.
Technical documentation, manuals, articles, videos, tutorials and downloads for all CodeTwo products.
Tips, tricks, solutions to known issues, troubleshooting articles and general information related to CodeTwo software.
Detailed provisions, benefits, ordering and technical support model information.