Customer Support

Welcome to CodeTwo Customer Support

From day one, we ensure customer experience and satisfaction is at the forefront of our business. Our award-winning Customer Success is a team of specialists who have been working with CodeTwo solutions for years and know them inside out.

We are available 24/5 via phone and email. Clients using licensed versions of our products always get answers first. We respond to their enquiries as soon as possible but not later than within 24 hours (usually quicker). All other enquiries will be also answered as soon as possible, but we cannot guarantee it will always happen within 24 hours. Check our availability here.

Online Support Center is usually the quickest way to find answers to your questions: it includes product-related FAQs, Knowledge Base links, video tutorials, manuals, installation files etc.
 

Buy technical support

Purchase new maintenance contracts, extend existing ones and discover the benefits of having a valid support agreement for your CodeTwo product.

Check Support contract validity

Before purchasing or extending the technical support, you can check your support contract validity via a convenient online form.

Ask a question

Use a convenient web form to submit your query to CodeTwo Customer Success team. We will respond to your question as soon as possible.

Contact

All possible contact options in one place. Ask questions, submit queries and get help with problems via phone or email. Our team is always happy to help.

Online support center

Technical documentation, manuals, articles, videos, tutorials and downloads for all CodeTwo products.

Knowledge Base

Tips, tricks, solutions to known issues, troubleshooting articles and general information related to CodeTwo software.

Terms and Conditions of Sales and Services

Detailed provisions, benefits, ordering and technical support model information.