The license for the software is perpetual - you do not need to renew it annually. The Support contract expires after one year. What does technical support include?
The chart below shows the prices for CodeTwo Out of Office Manager divided according to the number of user mailboxes. You need to purchase the license pack covering the number of user mailboxes the software will be used for in your Exchange/Office 365 organization (more licensing details in this article).
|No. of users||Price||1 year support|
|10||$ 100||$ 30|
|25||$ 233||$ 70|
|50||$ 433||$ 130|
|75||$ 600||$ 180|
|100||$ 667||$ 200|
|125||$ 750||$ 225|
|150||$ 800||$ 240|
|200||$ 933||$ 280|
|250||$ 1 000||$ 300|
|350||$ 1 167||$ 350|
|500||$ 1 333||$ 400|
|625||$ 1 583||$ 475|
|750||$ 1 850||$ 555|
|875||$ 2 100||$ 630|
|1000||$ 2 333||$ 700|
|Above 1000||Request a quotation|
Extending license packs for CodeTwo Out of Office Manager
The price for extension packs for CodeTwo Out of Office Manager is exactly the same as the price for new licenses. To extend your license by the number of users needed, order the extension pack corresponding with the number of users you need to buy additional licenses for.
If you have a valid Support contract and are currently buying additional licenses, you will only be asked to pay the price difference. The price of your Support contract depends on the number of users. Thus usually you need to pay the difference between the current and the previous number of licenses reduced by the used period of your Support contract.
What does Support contract include?
Support contract benefits
A valid Support contract gives you a number of benefits:
- Free upgrades for the product (if you have a valid Support contract and have maintained a Support contract continuity).
- Full access to our online knowledge base.
- 24/5 access to our technicians by email or phone. They will answer all questions concerning our products and will assist in addressing potential technical issues.
- 24-hour response time guarantee.
- Assistance comprehensively provided by the same specialist (unless he/she is out of office).
Definition and benefits of Support contract continuity
The Support contract continuity means that you purchased a Support contract together with the product and extended its validity when required.
For example, if you purchased CodeTwo Out of Office Manager together with a one-year Support contract, you meet the conditions of the Support contract continuity for 12 months since the time of your purchase. If you fail to renew the Support contract before it expires, you will not maintain the Support contract continuity and will lose the benefits of it.
If you maintain Support contract continuity, you can get a free upgrade or a discount if you want to migrate to another CodeTwo software. What is an upgrade?
For example, if you have CodeTwo Out of Office Manager, you can get a free upgrade to CodeTwo Out of Office Manager 2 if the new version comes out.