Using CodeTwo software with Click-to-Run versions of Microsoft Outlook

Problem:

You are not able to install CodeTwo software and you receive the following error message:

Outlook not detected

or

No supported version of Microsoft Outlook detected. Install Microsoft Outlook and retry.

even though MS Outlook is installed on your machine.

Solution:

First of all, please check if your system configuration is supported - you can do that on the download website of your CodeTwo product, in the requirements section.

Secondly, be aware that some of the Click-to-Run versions of Microsoft Outlook may not work with certain CodeTwo programs. Click-to-Run versions of Outlook do not support many add-ins. This is a known issue recognized and described by Microsoft (see this Microsoft Support article to learn more). If you experience problems with CodeTwo software on a machine with Microsoft Outlook Click-to-Run, try installing a full version of MS Outlook instead. You can follow the steps from this Microsoft website or contact Microsoft to get the MSI installer for your MS Office license.