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How to check your tenant ID

Problem: You want to check your Microsoft 365 organization ID (Office 365 tenant ID), for example because you need to provide it to CodeTwo Customer Service. Solution: You can check your tenant ID in Azure Active Directory admin ce (ID:857)

How to move off-screen windows back to the desktop

Problem: In Microsoft Windows, it is possible that a window of an application opens off the main screen and you cannot see it or bring it back to your desktop. For example, you might experience that a window of the Signature template edi (ID:843)

Animated GIF support in email signatures

Problem: Can I use animated GIFs in email signatures created with CodeTwo software? Does it work on every email client? Solution: Animated GIF images are supported and can be added to HTML email signatures just like any other image (ID:813)

How to export an email message to the MSG and EML format

Problem: You would like to save an email as an .eml or .msg file. Solution: In this article you will find out about the most common email formats and learn how to export your messages. About email file formats How to save a (ID:800)

How to make sure CodeTwo User Photos for Office 365 supports TLS 1.2

Problem: Starting 31 October 2018, Microsoft makes TLS 1.2 the default security protocol in Office 365. TLS 1.0 and 1.1 still work, but Microsoft does not provide support in case of connection or compatibility issues. This article exp (ID:761)

How to troubleshoot EWS connection by using EWSEditor

Problem: You get errors when you use CodeTwo software to connect to (or execute a specific action upon) a mailbox or public folder via the Exchange Web Services (EWS) protocol. Solution: To verify if an error is related to CodeTwo  (ID:749)

Troubleshooting problems with installation of applications from outside the Windows Store

Problem: Windows 10 does not allow you to install CodeTwo software and displays a warning window (Fig. 1.) with the following error message: You can only install apps from the Windows Store. Limiting installations to apps from the  (ID:715)

How to change behavior of UAC

Problem: User Account Control (UAC) is a Windows feature that helps you take control of your programs. When an application is trying to perform any task requiring administrator-level permissions, UAC prompts you for confirmation. By def (ID:582)

Mobile phone numbers are displayed improperly

Problem: The telephone numbers of contacts created in the desktop version of Outlook do not appear correctly on mobile devices, for example the + sign is missing. As a result, you cannot make calls to these contacts from your mobile  (ID:541)

How to extract MSI files from an EXE installer

Problem: You need to extract an .msi file from an .exe installer. Solution: There are at least three ways of solving this problem, but none of them is universal. You might need to go through all of them to find the one that works f (ID:503)

How to find the Message-ID of an email and use it to track messages in Exchange and Office 365

Problem: You would like to find the Message-ID of an email and use this ID to track emails in Exchange Server and Office 365 (Exchange Online). Solution: About Message-ID How to find the Message-ID of an email How to track  (ID:496)

How to block users from running or installing software

Problem: You need to stop users from running particular applications, disable their ability to install new software, disallow executing scripts, etc. and you want to manage this at the operating system level. Solution: Use the Mic (ID:475)

How to list Exchange servers and their roles

Problem: You need to list all your Exchange servers along with their installed roles or check the build version number of your Exchange Server. Solution: See this section for newer Exchange Servers, i.e. 2013 or newer, or mixed env (ID:449)

How to uninstall a service

Problem: You are not able to uninstall a service from the software menu. Uninstalling the whole software from Add/remove programs and restarting a system also fails. There are three methods available to manually uninstall a service. (ID:436)

How to check your Outlook version

Problem: You would like to check your Outlook version, for example to know if you are using the 32-bit or 64-bit version. Solution: To find out if a workstation has been equipped with 32-bit or 64-bit Outlook and to see the full v (ID:430)

How to manage Exchange Attributes 1-15 in Office 365 via PowerShell

Problem: You are not able to manage Exchange Attributes 1-15 (custom attributes) in Office 365. Solution: You can use PowerShell to set the values of Exchange Attributes 1-15 in your Office 365 organization. Follow the steps below (ID:417)

How to kill a process

Problem: You cannot stop a process. Solution: Start Windows command line (cmd.exe). Type in and execute the following command where  is the name of the process or service you want to kill. You can find it in Task Manager or (ID:389)

Disable UAC

Problem: User Account Control is a Windows feature that helps you take control of your programs. When an application is trying to perform any task requiring administrator-level permission, UAC prompts you for confirmation. However, cer (ID:378)

How to embed images into emails in Outlook 2013/2016

Problem: You are not able to embed graphics in emails and email signatures created in Outlook: if you add inline images in Outlook 2013 or 2016, they are visible when you compose your message, but they are not displayed in the recipients (ID:364)

Import or export mailbox items via MFCMAPI

Problem: How to import or export mailbox items by using the MFCMAPI tool. Solutions: There are at least two ways of importing and exporting mailbox items: You can use your MS Outlook and Windows drag and drop feature:  (ID:361)

How to delete the contents of a user mailbox

Problem: You would like to delete the contents of a user's mailbox in Exchange Server or Exchange Online (Office 365). Solution: In Exchange Server 2019, 2016, 2013, 2010 or Exchange Online (Office 365), you can use PowerShell (ID:349)

How to troubleshoot problems with iCloud - Outlook synchronization

Problem: You experience various problems with synchronization between Outlook and iCloud. Solution: The synchronization failures can happen in various scenarios. The most common issues are listed below. Problems after upgradi (ID:271)

Existing Outlook data file in a new mail profile

Problem: How to use your existing Outlook information (like emails, calendars, contacts, etc.) in a new mail profile. Solution: Oftentimes problems with Outlook are caused by a corrupt mail profile. In such cases the best solution  (ID:257)

How to use regular expressions

Problem: How to use regular expressions. Solution: Regular expressions are formulas that can be used to match or find character strings by employing wildcards and metasigns. In CodeTwo Exchange Rules family the regular expressions (ID:177)

Defining access rights to public categories in CodeTwo CatMan

Problem: How to define proper access rights for particular users. Solution: CodeTwo CatMan keeps the list of public categories in the file located in the local network. To define access rights to public categories for particular u (ID:134)

How to share files in windows via network share

Problem: Access files and folders located on another Windows computer, in the same local network. Solution: If you want to access files located on another machine, you will need to start sharing the files across the local network. (ID:118)

How to speed up an external HDD

Problem: Your external USB hard disk drive (HDD) works slowly. Solution: The default settings of your external HDD make it work slowly. To speed the HDD up, it is necessary to change its current settings to the Performance Mode.  (ID:108)

How to configure a Send-Only account in Outlook

Problem: You want to create a Send-Only email account (from which mail is never downloaded) in Outlook. Solution: To exclude an email account from receiving emails in Outlook, you need to add this account as a new POP3 account in O (ID:81)

How to end a task in Windows Task Manager

Problem How to release access to the file blocked by some program when clicking the exit button is not effective Solution To immediately quit the blocking file application you can use the Windows Task Manager. You can open it (ID:74)

How to find hidden files and folders

Problem: How to find hidden files and folders. Solution: The below configuration enables displaying hidden files and folders in Windows. Open My Computer. From the top menu choose Tools, Folder Options. Fig. 1. Open se (ID:60)

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