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Drag and Drop not working in Outlook

Problem: You are not able to copy or move any Outlook items by dragging and dropping. Solution: As far as we know, this is a software bug that occurs in all versions of Outlook, and it is not related to CodeTwo or any other third-p (ID:542)

Mobile phone numbers are displayed improperly

Problem: The telephone numbers of contacts created in the desktop version of Outlook do not appear correctly on mobile devices, for example the + sign is missing. As a result, you cannot make calls to these contacts from your mobile  (ID:541)

CodeTwo Public Folders maintenance

This article is meant for users of CodeTwo Public Folders. This software has been discontinued. You can check the list of currently available CodeTwo products here. Problem: You notice that after using CodeTwo Public Folders for a lon (ID:468)

Multiple unnecessary folders appear in Outlook folder tree

Problem: In your mailbox, you see many folders named the file so that changes to the file will be reflected in your item, and these files cannot be removed (Fig. 1.). Fig. 1. Multiple copies of the same unwanted folder. Solutio (ID:344)

How to set Contacts from non-default folder as default address book

Problem: How to set Contacts from non-default folder as default address book. Solution: If you want contacts from a non-default folder to be your default option when choosing recipients to new messages, just follow the below steps. (ID:274)

Existing Outlook data file in a new mail profile

Problem: How to use your existing Outlook information (like emails, calendars, contacts, etc.) in a new mail profile. Solution: Oftentimes problems with Outlook are caused by a corrupt mail profile. In such cases the best solution  (ID:257)

CodeTwo Public Folders PST size limitation in different version of MS Outlook

This article is meant for users of CodeTwo Public Folders. This software has been discontinued. You can check the list of currently available CodeTwo products here. Problem: There is a warning displayed which says that the maximum siz (ID:240)

How to extend the timeout for services if they fail to start or stop

Problem: CodeTwo services cannot be started or stopped. Solution: In some environments, applications installed as Windows services may require more time to start or stop. Click on the links below to learn how to change the timeout  (ID:228)

How to turn off CodeTwo Public Folders temporarily

This article is meant for users of CodeTwo Public Folders. This software has been discontinued. You can check the list of currently available CodeTwo products here. Problem: You want to temporarily disable CodeTwo Public Folders addin (ID:216)

MAPI_E_NOT_FOUND error when adding CodeTwo Public Folder to the Outlook profile

This article is meant for users of CodeTwo Public Folders. This software has been discontinued. You can check the list of currently available CodeTwo products here. Problem: After installation of CodeTwo Public Folders Outlook Addin,  (ID:181)

How to find the license key in CodeTwo software

Problem: You need to find the license key for your CodeTwo software. Solution: CodeTwo applications are activated to the full version by entering a 25-character license key that you receive once the order is paid for. Finding th (ID:167)

Sharing with CodeTwo Public Folders folder that is currently shared with Exchange Server

This article is meant for users of CodeTwo Public Folders. This software has been discontinued. You can check the list of currently available CodeTwo products here. Problem: CodeTwo Public Folders presents you with an error message in (ID:154)

MAPI_E_NOT_ENOUGH_DISK error or MAPI_E_FAILONEPROVIDER (0x8004011d) error.

Problem: Public Folders Outlook Add-in reports one of the following error messages in the log files or on the mobile application screen: MAPI_E_NOT_ENOUGH_DISK MAPI_E_FAILONEPROVIDER (0x8004011d) Fig. 1. On (ID:148)

Moving a data base to another location on the same computer

This article is meant for users of CodeTwo Public Folders. This software has been discontinued. You can check the list of currently available CodeTwo products here. Problem: How to move database from default location to another one  (ID:131)

Sharing documents with CodeTwo Public Folders

This article is meant for users of CodeTwo Public Folders. This software has been discontinued. You can check the list of currently available CodeTwo products here. Problem: How to share documents using the CodeTwo Public Folders?  (ID:128)

The Instant Search feature does not work properly

This article is meant for users of CodeTwo Public Folders. This software has been discontinued. You can check the list of currently available CodeTwo products here. Problem: Searching for items in Outlook using the Instant Search feat (ID:123)

How to change the location of the CodeTwo PST data file

This article is meant for users of CodeTwo Public Folders. This software has been discontinued. You can check the list of currently available CodeTwo products here. Problem: You want to change the location of the CodeTwo PST data file (ID:122)

How to change a user name in CodeTwo Public Folders

This article is meant for users of CodeTwo Public Folders. This software has been discontinued. You can check the list of currently available CodeTwo products here. Problem: How to change a user name in CodeTwo Public Folders? Solu (ID:120)

How to restart CodeTwo Public Folders service

This article is meant for users of CodeTwo Public Folders. This software has been discontinued. You can check the list of currently available CodeTwo products here. Problem: You need to restart the C2PublicFolders service. Solution (ID:116)

Database in CodeTwo Public Folders

This article is meant for users of CodeTwo Public Folders. This software has been discontinued. You can check the list of currently available CodeTwo products here. Problem: This article explains the way CodeTwo Public Folders stores  (ID:106)

How to archive CodeTwo Public Folders data

This article is meant for users of CodeTwo Public Folders. This software has been discontinued. You can check the list of currently available CodeTwo products here. Problem: You need to back up or archive public folders synchronized b (ID:103)

How to set C2PublicFolders service to restart automatically if it hangs

Problem: C2Public Folders service hangs occasionally. Solution: If it happens that the C2Public Folders service hangs occasionally on your computer, you can configure the Services manager to restart it automatically anytime it fail (ID:101)

How to recover the lost CodeTwo Public Folders data from a PST file

This article is meant for users of CodeTwo Public Folders. This software has been discontinued. You can check the list of currently available CodeTwo products here. Problem: How to recover CodeTwo Public Folders data from a PST file.  (ID:96)

How to completely remove CodeTwo Public Folders

This article is meant for users of CodeTwo Public Folders. This software has been discontinued. You can check the list of currently available CodeTwo products here. Problem: How to completely remove CodeTwo Public Folders? Solution (ID:94)

How to proceed when the Client Apps licenses are not counted properly

This article is meant for users of CodeTwo Public Folders. This software has been discontinued. You can check the list of currently available CodeTwo products here. Problem: The Syncing Master counts more Client Apps (Outlook Add-in,  (ID:87)

CodeTwo Public Folders via Internet - remote connection of Outlook Addins (clients)

This article is meant for users of CodeTwo Public Folders. This software has been discontinued. You can check the list of currently available CodeTwo products here. Problem: CodeTwo Public Folders in its current version is supported a (ID:83)

How to configure a Send-Only account in Outlook

Problem: You want to create a Send-Only email account (from which mail is never downloaded) in Outlook. Solution: To exclude an email account from receiving emails in Outlook, you need to add this account as a new POP3 account in O (ID:81)

How to remove an address book in Outlook

This article is meant for users of CodeTwo Public Folders. This software has been discontinued. You can check the list of currently available CodeTwo products here. Problem: You would like to remove an old address book from Outlook.  (ID:76)

Mail client related errors during installation of CodeTwo Public Folders

This article is meant for users of CodeTwo Public Folders. This software has been discontinued. You can check the list of currently available CodeTwo products here. Problem: During installation of the Outlook Add-in (client module) of (ID:70)

Refreshing the local PST file created by CodeTwo Public Folders

This article is meant for users of CodeTwo Public Folders. This software has been discontinued. You can check the list of currently available CodeTwo products here. Problem: CodeTwo Public Folders keeps a local copy of data on the com (ID:73)

How to check who is the sender of the message located in the Common Sent Items

This article is meant for users of CodeTwo Public Folders. This software has been discontinued. You can check the list of currently available CodeTwo products here. Problem: How to check who is the sender of the message located in the (ID:54)

How to check the connection with the Syncing Master (server module) using telnet command

This article is meant for users of CodeTwo Public Folders. This software has been discontinued. You can check the list of currently available CodeTwo products here. Problem: How to check the connection with the Syncing Master? Solu (ID:56)

How can Administrator remove a folder from the user’s My shared personal folders list?

Problem: How can Administrator remove a folder from the user’s My shared personal folders list? Solution: If it is necessary to stop publishing the user's personal folder, the Administrator can do it without access to user's Outl (ID:53)

How to unfreeze Outlook if it freezes when equipped with CodeTwo Public Folders

This article is meant for users of CodeTwo Public Folders. This software has been discontinued. You can check the list of currently available CodeTwo products here. Problem: How to unfreeze Outlook if it freezes when equipped with Cod (ID:49)

Accepting and declining task and meeting requests in CodeTwo Public Folders

This article is meant for users of CodeTwo Public Folders. This software has been discontinued. You can check the list of currently available CodeTwo products here. Problem: Users of CodeTwo Public Folders may have difficulty acceptin (ID:44)

Unblocking Syncing Master (server module) in the system firewall for Windows XP Service Pack 2

This article is meant for users of CodeTwo Public Folders. This software has been discontinued. You can check the list of currently available CodeTwo products here. Problem: Service Pack 2 for Windows XP introduces a firewall, which b (ID:38)

How to find installation folder for CodeTwo Public Folders

This article is meant for users of CodeTwo Public Folders. This software has been discontinued. You can check the list of currently available CodeTwo products here. Problem: You need to find the installation folder for CodeTwo Public  (ID:39)

How to restore the synchronization in the folders of the users whose windows logon name has changed

This article is meant for users of CodeTwo Public Folders. This software has been discontinued. You can check the list of currently available CodeTwo products here. Problem: The windows logon name (or user name in CodeTwo Public Folde (ID:36)

How to reclaim lost administrator's rights in CodeTwo Public Folders Syncing Master (server module)

This article is meant for users of CodeTwo Public Folders. This software has been discontinued. You can check the list of currently available CodeTwo products here. Problem: You have lost your administrator's rights in CodeTwo Public  (ID:34)

Restoring data stored in CodeTwo Public Folders

This article is meant for users of CodeTwo Public Folders. This software has been discontinued. You can check the list of currently available CodeTwo products here. Problem: What to do when CodeTwo Public Folders shared data is lost?  (ID:30)

Creating a backup copy of data in CodeTwo Public Folders

This article is meant for users of CodeTwo Public Folders. This software has been discontinued. You can check the list of currently available CodeTwo products here. Problem: You want to create a backup copy of database in CodeTwo Publ (ID:29)

How to check who created an appointment in a public calendar created with CodeTwo Public Folders

Problem: You want to check who created an appointment in a public calendar. Solution: Info This solution applies to Outlook 2016/2013/2010. To solve the problem, you will first need to switch the calendar to the List vie (ID:28)

How to restore deleted individual data items

Problem: You want to restore deleted individual data items. Solution: The items deleted by users are saved by the sever module in Data and DataUsers folders located in the installation folder for the Syncing Master (server module) (ID:27)

How to activate the synchronization of read/unread status of messages

Problem: You want to activate the synchronization of read/unread status of messages. Solution: Synchronize read / unread status of messages allows users to synchronize the status of messages – whether they have been read or not.  (ID:26)

How to create a common company address book

Problem: You want to create a common company address book. Solution: In order to create a common address book in Outlook that can be used by all company employees please follow the steps below: Create a contact folder in the  (ID:25)

How to open a folder shared by another user

This article is meant for users of CodeTwo Public Folders. This software has been discontinued. You can check the list of currently available CodeTwo products here. Problem: Another user has shared his folder and you want to subscribe (ID:24)

How to share my personal folder with other users

This article is meant for users of CodeTwo Public Folders. This software has been discontinued. You can check the list of currently available CodeTwo products here. You can share your personal folders with other users and grant them resp (ID:23)

How to enable reminders in CodeTwo Public Folders in Microsoft Outlook

This article is meant for users of CodeTwo Public Folders. This software has been discontinued. You can check the list of currently available CodeTwo products here. Problem: The reminders located in CodeTwo Public Folders are not bein (ID:13)

How to increase the size limit for PST file

This article is meant for users of CodeTwo Public Folders. This software has been discontinued. You can check the list of currently available CodeTwo products here. Problem: Outlook Add-in (client module) of CodeTwo Public Folders kee (ID:18)

Compacting of the local data file of CodeTwo Public Folders to reduce its size

This article is meant for users of CodeTwo Public Folders. This software has been discontinued. You can check the list of currently available CodeTwo products here. Problem: Your PST file grew too big and you need to reduce its size.  (ID:8)

Moving CodeTwo Public Folders Syncing Master (server) to another computer

This article is meant for users of CodeTwo Public Folders. This software has been discontinued. You can check the list of currently available CodeTwo products here. To move CodeTwo Public Folders Syncing Master (server module) including  (ID:9)

How to check your version of CodeTwo Public Folders

This article is meant for users of CodeTwo Public Folders. This software has been discontinued. You can check the list of currently available CodeTwo products here. Problem: You would like to check which version of CodeTwo Public Fold (ID:12)

How to create a new public folder (Outlook 2003/2007/2010/2013/2016)

This article is meant for users of CodeTwo Public Folders. This software has been discontinued. You can check the list of currently available CodeTwo products here. Problem: If you don't use the Folder List view in the left pane, at f (ID:5)